Sarena de Muro Resort Mallorca, part of Destination by Hyatt

Hotels
•
Hyatt
8.9 (123 reviews)
Carretera Alcudia - Artá, s/n , Playa de Muro , es

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Great location
Beautiful hotel
Friendly staff
Spacious rooms
Good amenities
Cons:
Food quality needs improvement

Categories

Cleanliness
8.75
Clean and spacious room with great attention to hygiene.
Service
9.45
Friendly and helpful staff that created a memorable experience.
Location
9.75
Great location ideal for relaxation and activities near the beach.
Room Quality
9.05
Spacious with a comfortable bed and stunning views.
Amenities
8.95
Good selection of amenities including poolside bar and cultural programs.
Value for Money
8.25
Food quality did not meet expectations for a 5-star hotel.
Food and Beverage
7.75
Food was criticized; improvement needed for a higher rating.
Overall Experience
9.25
Overall a very positive stay with memories that will last a lifetime.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:07

Property Description

Luxurious Accommodations
Experience bright décor and tiled floors in rooms with satellite TV, minibar, and Wi-Fi, all while enjoying stunning Mediterranean Sea views.

Resort Amenities
Take advantage of our 2 swimming pools and expansive gardens, perfect for relaxing and unwinding during your stay with us.

Dining Delights
Indulge in delectable cuisine at our “á la carte” and buffet restaurants, offering a variety of international dishes to satisfy every palate.

Experience a Mediterranean paradise at Sarena de Muro Resort Mallorca - NEW OPENING and book your stay today to create unforgettable memories by the sea.

Important information:

When booking half board, please note that drinks are not included. Please note that gentlemen must wear long trousers in the restaurant.

For payments over €1000 it's mandatory to make it by credit card.

Pets policy:
Only dogs are allowed.
One dog per room.
An additional charge of €50 per night applies.
Maximum weight: 22 lb / 10 kg.
A valid vaccination certificate against kennel cough and rabies from the last 12 months is required.
Please contact the hotel directly to check availability, guidelines and restrictions prior to your reservation.

Please note that this property can accommodate dogs but will not accommodate other types of pets.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.9
Based on 123 reviews
Cleanliness: 8.75
Service: 9.45
Location: 9.75
Room Quality: 9.05
Amenities: 8.95
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 9.25
C
camilo • solo_traveller • co
10
2026-08-15 • via Nuitee
D
Denis • family_with_children • ru
7
Pros:

Хороший бассейн и пляж

Cons:

Запах копченой рыбы в номере, который никак не смогли убрать. Скудный выбор еды на завтраках и ужинах.

2026-08-14 • via Nuitee
A
Anderson • couple • br
5
Hotel top! Funcionários do restaurante e pool club, muito bad :(
Pros:

Localização e estrutura do hotel.

Cons:

Funcionários mau humorados.

2026-08-13 • via Nuitee
G
Gerhard • family_with_children • at
10
2026-08-12 • via Nuitee
P
Patrizia • family_with_children • us
10
Pros:

Location and design of hotel

Cons:

Honestly nothing

2026-08-12 • via Nuitee
G
George • family_with_children • mc
10
An amazing family holiday. We would go again!
Pros:

Breakfast was one of the best I ever had in an hotel. I have traveled extensively throughout the world and stayed at many "5 Star" hotels but the breakfast here was amazing. The quality of produce and the consistency were unmatched in my and my family's opinion. The menu and execution at the Pool Bar was equally excellent to the breakfast service. In fact food and beverage at this hotel is exceptional.

Cons:

A very small issue was the housekeeping. Not a dealbreaker by any means but it could just be a bit more consistent.
One other issue for me was even though there was a children's pool all the adults took their very young infants into the main pool so it and the pool area became a 'creche/playground" not the hotels fault but it is an issue.

2026-08-12 • via Nuitee
F
Federico • couple • it
10
2026-08-10 • via Nuitee
A
anne-sophie • family_with_children • fr
8
Pros:

l'emplacement de l'hôtel, le personnel, la piscine intérieure, l'accès direct à la plage

Cons:

le buffet du soir n'était pas du tout à la hauteur de la qualité attendue pour un hotel de ce standing. J'avas pris demi pension et je n'y suis allée que 2 fois tellement c'était médiocre.

2026-08-06 • via Nuitee
A
Andrea • extended_group • ch
10
Great location, beautiful beach, very good rooms.
Pros:

Location, beach access, cleanliness of the rooms and the hotel in general, friendly staff, choice of food and beverage. Also very good lighting in both bedroom and bathroom!

Cons:

Not enough wardrobe space for two people, and one of the drawers has a large safe, so we are unable to use it. For two days in a row there were no available sun loungers nor towels at the swimming pool.

2026-08-06 • via Nuitee
S
Stephanie • couple • de
9
Perfekter Hotel Urlaub an einem wunderschönen Strand
Pros:

Sehr schön eingerichtetes und sauberes Hotel mit äußerst freundlichem Personal. Tolles Frühstück und das Service Restaurant abends hat uns auch sehr gut gefallen.

Cons:

Wir können nichts beanstanden

2026-08-06 • via Nuitee
N
Nash • family_with_children • gb
8
2026-08-05 • via Nuitee
A
Antoniya • couple • bg
10
Страхотен!
Pros:

Абсолютно всичко ми хареса! Хотелът е страхотен: локация, паркинг, изключително любезен и отзивчив персонал, чисто и поддържано. Престоят ни беше перфектен!

Cons:

Няма.

2026-08-05 • via Nuitee
R
Robin • solo_traveller • de
9
2026-08-05 • via Nuitee
M
Marcus • couple • de
10
2026-08-03 • via Nuitee
M
Meriel • solo_traveller • ch
8
2026-08-02 • via Nuitee
B
Bernhard • extended_group • ru
7
2026-07-25 • via Nuitee
Z
zehra • couple • gb
9
2026-07-25 • via Nuitee
J
Jean-Marc • family_with_children • ch
7
Hôtel propre et confortable, service à améliorer très clairement étant donné le prix payé
Pros:

Le design de l’hôtel est très bien
Le petit déjeuner est très correct
L’équipe du kidsclub est adorable
L’équipe du service en chambre est efficace

Cons:

Le room service qui est lent et se trompe dans les commandes, le contenu de la carte après commande ne reflète pas intégralement ce qui est réellement livré ; pour les commandes ils sont injoignables, donc il faut contacter la réception

Lorsque l’hôtel est en sur occupation la qualité du service est à la baisse et le sentiment d’une surcharge de travail de toute l’équipe se fait ressentir

La célérité du personnel à vouloir débarrasser les assiettes alors que nos assiettes sont encore pleine ce qui est gênant

Le manque de mise en place contre les moustiques (pas de bougie ou autre dans les espaces de convivialités), sachant que la localisation est à 100% dans une zone naturelle avec énormément de moustiques

Des équipements qui ne fonctionnent pas, comme les téléphones dans les partie communes, comme à la salle de sport je voulais joindre la réception, impossible

2026-07-24 • via Nuitee
T
Tobias • couple • de
10
2026-07-23 • via Nuitee
F
Federico Miguel • couple • ar
9
2026-07-22 • via Nuitee