X One Hotel

Hotels
8.7 (1351 reviews)
97 Preah Sisowath Quay , Phnom Penh , kh

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Small rooms
Lack of amenities

Categories

Cleanliness
7.84
Several reviews mentioned issues with cleanliness, including dead cockroaches and unpleasant odors.
Service
9.31
Guests highlighted friendly and helpful staff throughout the reviews.
Location
9.35
The location received praise, being close to attractions and offering great views.
Room Quality
8.3
Room quality was generally good, but some guests reported issues with size and maintenance.
Amenities
8.33
Amenities were noted but some were unavailable or lacking, such as the pool and reception area.
Value for Money
8.79
Many guests found good value in the price they paid for the stay.
Food and Beverage
8.84
Food services were not explicitly mentioned, standard quality for this hotel tier.
Overall Experience
8.81
Overall, guests reported a positive experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 18:56

Property Description

Convenient Location
Situated in the heart of Phnom Penh, X One Hotel offers easy access to popular attractions and conveniences for guests to explore the city effortlessly.

Modern Amenities
Enjoy comfortable stays in air-conditioned rooms equipped with free WiFi, flat-screen TVs, and private bathrooms. Guests can also take advantage of free private parking and room service during their stay.

Dining Options
Indulge in delicious meals at the hotel's restaurant or opt for a relaxing breakfast experience with an à la carte or Asian breakfast available for guests.

Book now for an unforgettable stay at X One Hotel in Phnom Penh!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 1351 reviews
Cleanliness: 7.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.84
Overall Experience: 8.81
E
Emma extended_group gb
10
Comfy, clean, friendly staff and great value for money.
Pros:

The room was very clean, the projector was great and the beds were comfy. All of the staff were fantastic. Very friendly, smiley and welcoming. The hotel location was perfect for us, close to Wat Phnom. I would definitely stay again and actually did book an extra night.

2026-05-30 via Nuitee
S
SARY couple kh
7
2026-05-30 via Nuitee
T
Ty solo_traveller kh
10
Friendly!
Pros:

Comfortable and big bed. Very friendly and helpful staff. Nice location

2026-05-30 via Nuitee
E
Eav couple kh
10
Exceptional
Pros:

Great place, clean, very spacious, and accommodating.

2026-05-30 via Nuitee
H
Hannes couple fi
10
Perfect
Pros:

Excellent service. A wonderful team

2026-05-29 via Nuitee
R
Reima solo_traveller fi
10
Great
Pros:

That was great, staff were friendly and warm welcome!

2026-05-29 via Nuitee
C
Christian Daniel couple ph
10
Great
Pros:

That was great, staff were friendly and warm welcome!

2026-05-28 via Nuitee
J
Jovan Damjanovic couple ro
10
Exceptional
Pros:

Beautiful and wonderful staff making me and my wife feel very welcome

2026-05-28 via Nuitee
N
Nova Tuva couple se
10
Wonderful hotel
Pros:

Love this hotel. The staff were attentive and friendly

2026-05-28 via Nuitee
N
Nela Julia couple sk
10
Great time
Pros:

Had a great time at this hotel

2026-05-28 via Nuitee
E
Ewa Michal couple pl
10
Superb
Pros:

Great hotel. Perfect location, wonderful atmosphere

2026-05-28 via Nuitee
J
jean bernard solo_traveller fr
7
Cons:

Breakfast minimal

2026-05-27 via Nuitee
N
Nicole solo_traveller za
4
Pros:

The view and the on site mini mart

Cons:

Online this establishment is listed as " hotel " however it is an apartment block with reception in a mini mart , saw some savoury characters going in and out of this building... upon arriving on the 20th may 2026 i was immediately left with a sour taste in my mouth due to the two male staff , not only did they not come and welcome me they also did not help with my luggage , no one greets.. which is odd because in my country we are super friendly and will greet strangers on our jogs , hikes etc... unfortunately that was my first impression on my first night in Cambodia.. there is also a massive cockroach problem in the rooms , the bed is too small for the room.. the list goes on , in conclusion will not reccommend

2026-05-27 via Nuitee
N
Neil Fitzhenry solo_traveller gb
8
Pros:

Great location on riverside close to bars and restaurants
Great value for money
Room was cleaned daily

Cons:

Nothing

2026-05-27 via Nuitee
S
Seng couple kh
10
Highly recommend
Pros:

A great place to relax and explore in Phnom Penh

2026-05-27 via Nuitee
A
Albin Klemens couple se
10
Exceptional
Pros:

Beautiful and wonderful staff making me and my wife feel very welcome

2026-05-27 via Nuitee
L
Ly family_with_children kh
1
Cons:

🔴 STRONGLY DO NOT RECOMMEND!!! ZERO STARS! 🔴

This is hands down the absolute worst hotel I have ever stayed in my entire life!

The moment we walked in, the room smelled incredibly bad. To make things a million times worse, the air conditioning WAS NOT WORKING at all. We were sweating so much at night it felt like we were taking a shower in our sleep.

When we complained, the service was completely useless. They refused to fix the problem, and when we begged for a room change, they lied straight to our faces saying they had "no rooms available" when we knew they did! They wouldn’t even provide a simple fan to help us breathe.

Absolute nightmare of a place with zero customer service. Do yourself a favor and STAY ANYWHERE ELSE! ❌❌❌

2026-05-27 via Nuitee
L
Leon Sofia couple ch
10
Excellent value for money
Pros:

The room was perfect. The pool was very relaxing and clean

2026-05-27 via Nuitee
S
Sieng couple kh
10
Comfortable
Pros:

Comfortable room and warm welcome

2026-05-27 via Nuitee
D
Davi Bruno couple it
10
Exceptional
Pros:

On of the best hotel have ever stayedin. The staff is very helpful

2026-05-27 via Nuitee