Hotel Fire & Ice Düsseldorf/Neuss

Hotels
8.9 (101 reviews)
An der Skihalle 1 , Neuss , de

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and nice
Comfortable rooms
Great breakfast
Friendly staff
Cons:
Unfriendly reception
Limited dining options
Cleaning issues

Categories

Cleanliness
8.4
Found some spider nets and dead insects when opening the window.
Service
8.9
Mixed feedback, with some reviews mentioning unfriendly front desk staff.
Location
9.4
Central yet quiet location, ideal for accessing nearby areas.
Room Quality
8.9
Comfortable and spacious rooms mentioned positively in several reviews.
Amenities
8.9
Sauna and bar facilities were appreciated, though some amenities were outdated.
Value for Money
8.4
Some reviews indicated that pricing might be high for the quality offered.
Food and Beverage
8.9
Breakfast was often described as excellent, but some found the dining options limited.
Overall Experience
9.4
Many guests enjoyed their stay overall, despite some negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:32

Property Description

Luxurious Accommodation
Experience stylish rooms with air conditioning, flat-screen TVs, and minibars at the 4-star-Superior Hotel Fire & Ice Düsseldorf/Neuss.

Wellness Paradise
Indulge in modern wellness facilities, a sauna overlooking ski slopes, a steam room, and a fitness room - all within the hotel's unique spa area.

Culinary Delights
Savor varied breakfast buffets, German cuisine, and international dishes at the hotel's 2 restaurants. Unwind by the fireplace in the cosy lounge with views of the ski slopes.

Book now to enjoy a luxurious stay at the Hotel Fire & Ice Düsseldorf/Neuss, nestled in the Alpenpark Neuss with free WiFi and free private parking.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 101 reviews
Cleanliness: 8.4
Service: 8.9
Location: 9.4
Room Quality: 8.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
A
Alexandra • family_with_children • de
10
2026-02-14 • via Nuitee
S
Schafstein • family_with_children • de
8
2026-02-13 • via Nuitee
G
Giety • family_with_children • de
8
2026-01-31 • via Nuitee
J
Juergen • family_with_children • de
10
2026-01-25 • via Nuitee
G
Gerritsma • family_with_children • nl
9
2026-01-23 • via Nuitee
R
Rashad • couple • nl
8
Feeling like you are in Alps
Pros:

Sauna and privacy
Feeling like in Alps
Had a wonderful sleep after sauna

Cons:

A bit outdated for the price, but I will definitely come back while visiting Dusseldorf

2026-01-20 • via Nuitee
S
Stefan • solo_traveller • de
10
Pros:

Sauber nett freundlich

2026-01-15 • via Nuitee
E
Eddelbüttel • extended_group • de
10
2026-01-11 • via Nuitee
S
Stefan • family_with_children • de
9
Pros:

Der Check in sowie der Check out waren einfach und unkompliziert. Das Personal an der Rezeption sowie beim Frühstück war super nett und zuvorkommend. Unser Zimmer war toll ausgestattet. Alles war sauber.Frühstück war auch alles frisch und lecker. Parken konnte man gegen Gebühr auf dem Hoteleigenen Parkplatz.
Wir waren sehr zufrieden.

Cons:

Wir haben für unsere 8 Jährige Tochter ein Zustellbett zugebucht, dieses war für 9 Euro extra leider etwas unverschämt. Unser Kind konnte nicht richtig drin schlafen, da es viel zu hart und echt etwas klein war. Denken das es ein Ausklappsessel war. Dieses sollte vielleicht überdacht werden.

2026-01-06 • via Nuitee
C
Christian • solo_traveller • de
9
2026-01-01 • via Nuitee
S
Stefan • solo_traveller • at
10
Top
Pros:

Direkter skihallenzugang

2025-12-29 • via Nuitee
D
Dariya • couple • nl
9
Super friendly staff, quiet location just outside of the city
Pros:

Great for a quiet and relaxing stay. Staff was very helpful and enthusiastic. Breakfast was fresh and varied, and the seating area had a view of the ski hall, so you could watch people skiing down the slope.

Cons:

Location is not very convenient for driving to the nearest cities, roads are dark at night. If you want to have something other than the hotel food, you have to travel 30+ minutes for other dinner options.

2025-12-29 • via Nuitee
G
Gabi • family_with_children • de
8
2025-12-29 • via Nuitee
S
Savas • family_with_children • de
8
2025-12-28 • via Nuitee
A
Andrii • family_with_children • de
8
2025-12-28 • via Nuitee
N
Nektaria • family_with_children • gr
10
Pros:

The hotel is very clean with very helpful staff. The breakfast was excellent, the beds very comfortable.

2025-12-27 • via Nuitee
B
Barbara • solo_traveller • de
6
Ok
Pros:

Lage…Zimmer…Sauberkeit…

Cons:

Die Bettdecke war sehr sehr dünn…( Außentemperatur -3 Grad… )

2025-12-25 • via Nuitee
G
Gunther • family_with_children • be
9
Pros:

Aankleding van de kamers en het restaurant in Oostenrijkse bergstijl met zicht op de indoorpiste
Zeer Gevarieerd ontbijt

Cons:

Het bedje voor de jongste dochter 13 jaar waar we 30 euro voor bij moesten betalen waar niet op te slapen viel veel te hard ze zijn dan maar in het grote bed met 3 gaan liggen

2025-12-23 • via Nuitee
H
Harald • extended_group • de
10
Pros:

👍top Service

2025-12-19 • via Nuitee
D
david • extended_group • de
9
Pros:

Sehr freundlicher Empfang. Die Mitarbeiter sind sehr aufmerksam und lassen einem den Aufenthalt genießen.

2025-12-18 • via Nuitee