Hotel Fire & Ice Düsseldorf/Neuss

Hotels
8.9 (105 reviews)
An der Skihalle 1 , Neuss , de

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Children allowed

Facilities

Health or beauty spa nearby
Nightclub
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and nice
Comfortable rooms
Great breakfast
Friendly staff
Cons:
Unfriendly reception
Limited dining options
Cleaning issues

Categories

Cleanliness
8.4
Found some spider nets and dead insects when opening the window.
Service
8.9
Mixed feedback, with some reviews mentioning unfriendly front desk staff.
Location
9.4
Central yet quiet location, ideal for accessing nearby areas.
Room Quality
8.9
Comfortable and spacious rooms mentioned positively in several reviews.
Amenities
8.9
Sauna and bar facilities were appreciated, though some amenities were outdated.
Value for Money
8.4
Some reviews indicated that pricing might be high for the quality offered.
Food and Beverage
8.9
Breakfast was often described as excellent, but some found the dining options limited.
Overall Experience
9.4
Many guests enjoyed their stay overall, despite some negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 06:32

Property Description

Luxurious Accommodation
Experience stylish rooms with air conditioning, flat-screen TVs, and minibars at the 4-star-Superior Hotel Fire & Ice Düsseldorf/Neuss.

Wellness Paradise
Indulge in modern wellness facilities, a sauna overlooking ski slopes, a steam room, and a fitness room - all within the hotel's unique spa area.

Culinary Delights
Savor varied breakfast buffets, German cuisine, and international dishes at the hotel's 2 restaurants. Unwind by the fireplace in the cosy lounge with views of the ski slopes.

Book now to enjoy a luxurious stay at the Hotel Fire & Ice Düsseldorf/Neuss, nestled in the Alpenpark Neuss with free WiFi and free private parking.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 13 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for free when using an available extra bed.
    People 13 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 105 reviews
Cleanliness: 8.4
Service: 8.9
Location: 9.4
Room Quality: 8.9
Amenities: 8.9
Value for Money: 8.4
Food and Beverage: 8.9
Overall Experience: 9.4
T
Tina • family_with_children • de
9
Top Gesamtkonzept!
Pros:

Wir sind dort immer wieder gerne zur Skiauszeit. Die Lage ist perfekt. Es ist ruhig und das Frühstück außergewöhnlich gut!

2026-04-10 • via Nuitee
S
Sandra Daco • family_with_children • be
9
Hôtel cosy et confortable.
Pros:

Chambre confortable et très belle salle de bains.

Cons:

Parking payant.

2026-04-08 • via Nuitee
M
Marcus • solo_traveller • de
8
Ok
Pros:

Sauna , Fitnessstudio

Cons:

Geruch im Dampfbad

2026-04-07 • via Nuitee
J
Jens Engelking • extended_group • de
9
Pros:

Alles Super. Alpen Feeling am Rhein :-) Tolle Sauna mit Blick in den Schnee! Super Frühstücksbuffet.

Cons:

Da fällt mir spontan nichts ein!

2026-04-07 • via Nuitee
J
Jessica • family_with_children • de
6
Pros:

Upgrade problemlos geklappt
Gutes Frühstück
Nettes Personal

Cons:

Leider funktionierte das Wlan absolut gar nicht. Trotz mehrfacher Nachfragen

2026-04-01 • via Nuitee
E
Elke • couple • de
9
2026-03-30 • via Nuitee
M
Melanie • family_with_children • de
10
2026-03-29 • via Nuitee
M
Marcel • extended_group • nl
10
2026-03-20 • via Nuitee
M
Markus • family_with_children • de
9
2026-03-09 • via Nuitee
ÜÇGÜL • family_with_children • tr
10
2026-03-06 • via Nuitee
M
Mario • family_with_children • de
9
2026-03-01 • via Nuitee
M
maxine • couple • gb
10
Perfect
Pros:

Near to our friends in Neuss.

Cons:

Free car parking would have been nice

2026-02-27 • via Nuitee
M
Mirela • family_with_children • de
9
2026-02-22 • via Nuitee
A
Alexandra • family_with_children • de
10
2026-02-14 • via Nuitee
S
Schafstein • family_with_children • de
8
2026-02-13 • via Nuitee
G
Giety • family_with_children • de
8
2026-01-31 • via Nuitee
J
Juergen • family_with_children • de
10
2026-01-25 • via Nuitee
G
Gerritsma • family_with_children • nl
9
2026-01-23 • via Nuitee
R
Rashad • couple • nl
8
Feeling like you are in Alps
Pros:

Sauna and privacy
Feeling like in Alps
Had a wonderful sleep after sauna

Cons:

A bit outdated for the price, but I will definitely come back while visiting Dusseldorf

2026-01-20 • via Nuitee
S
Stefan • solo_traveller • de
10
Pros:

Sauber nett freundlich

2026-01-15 • via Nuitee