Ja Cosmo Hotel and Spa

Hotels
9.3 (3632 reviews)
23 Lo Su Street, Hoan Kiem District , Hanoi , vn

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Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Amazing staff
Great location
Spacious rooms
Value for money
Cons:
Noise from the street
Some maintenance issues

Categories

Cleanliness
8.75
The rooms were a bit dated, but very clean.
Service
10
The staff were amazing, pleasant, polite, and really cared about their guests.
Location
9.72
Location is very good and approachable, but can be noisy for light sleepers.
Room Quality
8.76
The rooms were spacious; however, there were some issues with the bathrooms that need improvement.
Amenities
8.71
Standard amenities for this hotel tier; however, air conditioning worked well and amenities were generally functional.
Value for Money
9.74
The pricing reflects the overall quality of service and amenities offered.
Food and Beverage
8.7
Breakfast had plenty to eat but was not particularly fancy and could get boring.
Overall Experience
10
Overall a very good stay with mostly positive experiences, though some small areas need improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:21

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, Ja Cosmo Hotel and Spa offers convenient access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake, making it an ideal choice for travelers looking to explore the city.

Luxurious Amenities

Experience comfort and convenience during your stay with air-conditioned rooms, a hot tub, and a sun terrace. The hotel also provides free WiFi, airport transfers, and a 24-hour front desk to cater to all your needs.

Nearby Landmarks

Immerse yourself in the rich culture of Hanoi by visiting iconic landmarks like Hanoi Old City Gate, Hanoi Opera House, and St. Joseph Cathedral, all within close proximity to the hotel.

Book your stay at Ja Cosmo Hotel and Spa for a memorable experience in Hanoi.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 3632 reviews
Cleanliness: 8.75
Service: 10
Location: 9.72
Room Quality: 8.76
Amenities: 8.71
Value for Money: 9.74
Food and Beverage: 8.7
Overall Experience: 10
O
Olivier • couple • fr
10
Je conseille cette hôtel.
Pros:

Le personnel est vraiment très gentil et prévenant. L’hôtel est très bien situé. Les chambres sont confortables et suffisamment spacieuses.

2026-03-14 • via Nuitee
I
Ines • family_with_children • lu
9
Descoberta
Pros:

Localizaçao, perto do old quarter, amabilidade dos funcionarios. Precisamos de transporte do aeroporto para o hotel e para Baia de Halong, disponibilizaram tudo com efficiencia.

2026-03-14 • via Nuitee
O
Olivier • couple • fr
10
Pros:

Le personnel est vraiment très sympathique et avenant. Les chambres sont confortables et spacieuses. L’hôtel est très bien situé.

2026-03-14 • via Nuitee
N
Neomai • solo_traveller • au
10
Thank you 🙏
Pros:

Very clean and staff are very friendly and helpful thank you for everything 🙏🙏

Cons:

Love everything 👌

2026-03-14 • via Nuitee
E
Edwin • couple • nl
8
2026-03-13 • via Nuitee
S
Scott • couple • au
10
2026-03-13 • via Nuitee
A
Aidas • couple • lt
10
Patogi nakvynė veiksmo sūkury
Pros:

Erdvus numeris su vonia, geros užuolaidos, skanūs pusryčiai.

Cons:

Reikalingas kosmetinis remontas.

2026-03-13 • via Nuitee
T
TSUMURAYA • extended_group • jp
10
Pros:

Good

2026-03-13 • via Nuitee
L
Laurane • extended_group • fr
7
2026-03-12 • via Nuitee
S
Susana • couple • pt
9
2026-03-12 • via Nuitee
K
Kim • extended_group • gb
8
Pros:

Great location. Staff was very attentive ! Great stay, spacious for 3 people ,would recommend !

2026-03-12 • via Nuitee
T
Tzu Jou • extended_group • tw
10
Pros:

good

2026-03-12 • via Nuitee
J
Janika • couple • de
10
Pros:

Es war wirklich super und es gibt nichts zu meckern. Die Lage war perfekt und alles war fußläufig zu erreichen. Das Personal war sehr lieb und wir durften unsere Rucksäcke auch noch einen Tag nach Check Out für ein paar Stunden abgeben, nachdem wir von unserem Ausflug wieder gekommen sind und ein paar Stunden in Hanoi überbrücken mussten. Ich würde definitiv wieder buchen.

2026-03-11 • via Nuitee
A
Avinash • extended_group • in
10
Pros:

Had a wonderful stay at this hotel. The rooms were clean, comfortable, and well maintained. The staff was very polite and helpful. The service was excellent and the location was convenient. Highly recommended for a pleasant stay.

2026-03-11 • via Nuitee
A
Anouk • couple • nl
10
Perfect
Pros:

The staff was very friendly and welcoming. They helped us with transfer and all of our questions.

2026-03-10 • via Nuitee
D
declan • extended_group • gb
10
Nice stay at the Ja Cosmo hotel and Spa Hanoi
Pros:

Very happy with location close to Hoan Kiem lake , late night market and shops. Lot of good restaurants around.Clean and lovely staff . Shout out to Lynn and Seau.
I tried the spa and found it very relaxing. Breakfast is very good. Thx Declan and Family

Cons:

Shower head was quite low down in our room.
Power of the shower more than counter balanced that as a problem.

2026-03-10 • via Nuitee
V
volkanovska • extended_group • mk
8
2026-03-10 • via Nuitee
S
Stephane • extended_group • ch
7
Cons:

Climatiseur HS au bout de une heure pendant tout notre séjour,

2026-03-09 • via Nuitee
L
Laura • couple • nl
10
Pros:

Good

2026-03-09 • via Nuitee
J
jean-luc • couple • fr
10
Pros:

Le calme et la proximité du vieux Hanoï.

2026-03-09 • via Nuitee