Ja Cosmo Hotel and Spa

Hotels
9.3 (4134 reviews)
23 Lo Su Street, Hoan Kiem District , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Amazing staff
Great location
Spacious rooms
Value for money
Cons:
Noise from the street
Some maintenance issues

Categories

Cleanliness
8.75
The rooms were a bit dated, but very clean.
Service
10
The staff were amazing, pleasant, polite, and really cared about their guests.
Location
9.72
Location is very good and approachable, but can be noisy for light sleepers.
Room Quality
8.76
The rooms were spacious; however, there were some issues with the bathrooms that need improvement.
Amenities
8.71
Standard amenities for this hotel tier; however, air conditioning worked well and amenities were generally functional.
Value for Money
9.74
The pricing reflects the overall quality of service and amenities offered.
Food and Beverage
8.7
Breakfast had plenty to eat but was not particularly fancy and could get boring.
Overall Experience
10
Overall a very good stay with mostly positive experiences, though some small areas need improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:21

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, Ja Cosmo Hotel and Spa offers convenient access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake, making it an ideal choice for travelers looking to explore the city.

Luxurious Amenities

Experience comfort and convenience during your stay with air-conditioned rooms, a hot tub, and a sun terrace. The hotel also provides free WiFi, airport transfers, and a 24-hour front desk to cater to all your needs.

Nearby Landmarks

Immerse yourself in the rich culture of Hanoi by visiting iconic landmarks like Hanoi Old City Gate, Hanoi Opera House, and St. Joseph Cathedral, all within close proximity to the hotel.

Book your stay at Ja Cosmo Hotel and Spa for a memorable experience in Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 4134 reviews
Cleanliness: 8.75
Service: 10
Location: 9.72
Room Quality: 8.76
Amenities: 8.71
Value for Money: 9.74
Food and Beverage: 8.7
Overall Experience: 10
E
Elma • family_with_children • gb
10
2026-08-08 • via Nuitee
S
Sierra Meneses • couple • de
10
Pros:

Es war sehr sauber, die Mitarbeiter waren nett und hilfreich

2026-08-08 • via Nuitee
L
Linh • family_with_children • vn
10
Pros:

Mình đã có một trải nghiệm rất tuyệt vời tại Hà Nội ❤️ Đặc biệt ấn tượng với các anh chị nhân viên khách sạn, ai cũng nhiệt tình, thân thiện và rất dễ thương. Buffet sáng ngon, đa dạng và đầy đủ món. Nếu có dịp quay lại Hà Nội, chắc chắn mình sẽ tiếp tục lựa chọn nơi đây. 🥰

2026-08-08 • via Nuitee
S
Siak Bu • extended_group • my
8
good
Pros:

fast response. they contact us with whatapps and update us information thro the whatsapp. THis is really a good way to communicate and response

2026-08-08 • via Nuitee
R
Robin • solo_traveller • nl
10
2026-08-07 • via Nuitee
S
Sara • solo_traveller • es
9
Cumplió las expectativas 100%
Pros:

El personal del hotel es encantador y está muy bien ubicado

Cons:

Quizás hay que revisar algún colchón

2026-08-07 • via Nuitee
L
Linh • family_with_children • vn
10
Tuyệt vời
Pros:

Mình thật sự rất ưng ý, mọi thứ ở đây đều tốt, phòng thì luôn được dọn sạch sẽ, mỗi ngày đều được tặng socola, mình thấy đồ ăn sáng ở đây cũng rất ngon, view đẹp và vị trí thì gần với trung tâm.

2026-08-07 • via Nuitee
H
Hod • couple • il
7
It was very good but the facility can be better for sure.
Pros:

The staff were nice and welcoming and the location was good, they had good breakfast

Cons:

The shower was basically falling apart, the hanger and the shower head itself.
They also just put the shower head so low you need to try not to bump into it

2026-08-07 • via Nuitee
N
Nhân • couple • vn
7
Ok
Pros:

Ok

Cons:

Ok

2026-08-06 • via Nuitee
D
Daniela • solo_traveller • br
10
Excelente!!
Pros:

Localização excelente, bem central.
A simpatia e atenção dos funcionários foi a melhor experiência que já tive.
Café da manhã ótimo.
Quarto muito confortável.
Fiz o chekout normal, mas me disponibilizaram um chuveiro no fim do dia para que eu pudesse tomar um banho antes de ir ao aeroporto

Cons:

Apenas 1 elevador, o que causava um pouco de demora até chegar no último andar onde eu estava, mas não impactou minha estadia.

2026-08-06 • via Nuitee
H
Hang • family_with_children • us
10
Wonderful
Pros:

Nice staff, good breakfast. Would like to recommend it

Cons:

None

2026-08-05 • via Nuitee
S
Sirine • couple • fr
10
Pros:

L’emplacement et le personnel

2026-08-05 • via Nuitee
T
Trudy • extended_group • ie
10
2026-08-05 • via Nuitee
L
Lemay • couple • ca
10
Pros:

Personnel super gentil, super bel hotel!!!

2026-08-05 • via Nuitee
J
Jacob • couple • au
10
Pros:

Vyvy is the goat

2026-08-05 • via Nuitee
M
Michaela • couple • us
10
Pros:

All the staff are very helpful.

Cons:

I wish the ac is colder.

2026-08-04 • via Nuitee
F
Franco • family_with_children • it
9
2026-08-04 • via Nuitee
M
Maties • couple • be
10
/
Pros:

The space was great

Cons:

/

2026-08-03 • via Nuitee
S
Sébastien • couple • nc
9
2026-08-03 • via Nuitee
K
Kamal • solo_traveller • fr
10
2026-08-03 • via Nuitee