Ja Cosmo Hotel and Spa

Hotels
9.3 (3814 reviews)
23 Lo Su Street, Hoan Kiem District , Hanoi , vn

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Facilities

Health or beauty spa nearby
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Amazing staff
Great location
Spacious rooms
Value for money
Cons:
Noise from the street
Some maintenance issues

Categories

Cleanliness
8.75
The rooms were a bit dated, but very clean.
Service
10
The staff were amazing, pleasant, polite, and really cared about their guests.
Location
9.72
Location is very good and approachable, but can be noisy for light sleepers.
Room Quality
8.76
The rooms were spacious; however, there were some issues with the bathrooms that need improvement.
Amenities
8.71
Standard amenities for this hotel tier; however, air conditioning worked well and amenities were generally functional.
Value for Money
9.74
The pricing reflects the overall quality of service and amenities offered.
Food and Beverage
8.7
Breakfast had plenty to eat but was not particularly fancy and could get boring.
Overall Experience
10
Overall a very good stay with mostly positive experiences, though some small areas need improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:21

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, Ja Cosmo Hotel and Spa offers convenient access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake, making it an ideal choice for travelers looking to explore the city.

Luxurious Amenities

Experience comfort and convenience during your stay with air-conditioned rooms, a hot tub, and a sun terrace. The hotel also provides free WiFi, airport transfers, and a 24-hour front desk to cater to all your needs.

Nearby Landmarks

Immerse yourself in the rich culture of Hanoi by visiting iconic landmarks like Hanoi Old City Gate, Hanoi Opera House, and St. Joseph Cathedral, all within close proximity to the hotel.

Book your stay at Ja Cosmo Hotel and Spa for a memorable experience in Hanoi.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 3814 reviews
Cleanliness: 8.75
Service: 10
Location: 9.72
Room Quality: 8.76
Amenities: 8.71
Value for Money: 9.74
Food and Beverage: 8.7
Overall Experience: 10
R
Raphael • extended_group • fr
8
Pros:

Très bon emplacement. Bon petit déjeuner et personnel très attentionné.

Cons:

Un seul ascenseur pour 10 étages mais c'est déjà bien d'en avoir un.
Ça va avec l'emplacement et Hanoï : le bruit de la circulation et les klaxons.
Les frais supplémentaires très élevés pour les paiements par carte.

2026-04-25 • via Nuitee
A
Al Waleed • couple • om
10
Comfortable and friendly stay
Pros:

Staff was super friendly and welcoming all the time. Views from the room were great and the room was nice and comfortable. Great location near everything in the Old Quarter, and the value for money was excellent.

Cons:

No real negatives, an overall great experience.

2026-04-25 • via Nuitee
C
Cecile • couple • gb
10
Would highly recommend Ja cosmo hotel..
Pros:

We stayed at the the hotel for 6 nights, the location is fantastic 3 minutes walk to the lake and the beginning of the old quarter, the staff are so nice and friendly, large rooms and open buffet breakfast plus choices from the menu, very good prices for Halong bay and other tourist destinations, airport transfers cheaper than grab..thanks to Michael and all the team,, super hotel..

Cons:

We liked everything, really great value

2026-04-25 • via Nuitee
L
Lukas42 • solo_traveller • cz
8
2026-04-25 • via Nuitee
S
Sophie • couple • ch
10
Incroyable
Pros:

L’emplacement et le personnel

Cons:

/

2026-04-25 • via Nuitee
Z
Zoya • family_with_children • nl
10
Top
Pros:

Locatie is perfect en personeel is heel erg aardig en behulpzaam.

2026-04-25 • via Nuitee
D
DIBA • solo_traveller • za
9
Pros:

Friendly and helpful stuff and very well located

Cons:

Breakfast could improve but plenty of places to try close by

2026-04-24 • via Nuitee
L
Lea • solo_traveller • fr
9
Très bien situé et personnels adorables
2026-04-24 • via Nuitee
C
Cecile • solo_traveller • gb
10
Very much hope to be back on day..
Pros:

Location, helpful staff and nice choices of breakfast, you can book onward transfers at very good prices with Michael at reception at great prices, be careful booking outside,, I advise booking with Michael..

Cons:

Actually everything was very perfect, the are super super friendly and helpful..

2026-04-24 • via Nuitee
C
Cecile • extended_group • gb
10
2026-04-24 • via Nuitee
J
Jessica • couple • fr
10
Pros:

Le personnel est aux petits soins, de bon conseil le matin avant de partir faire une journée de balade dans Hanoi. Emplacement parfait pour profiter du centre.
Petit déjeuner copieux et varié

2026-04-24 • via Nuitee
F
Fiona • couple • ie
10
Pros:

Very clean & great location, staff very excellent, so kind & helpful, lovely breakfast

2026-04-23 • via Nuitee
C
Cecile • extended_group • gb
10
I would highly recommend ja cosmo hotel for the location , great friendly staff, large rooms and of course the breakfast
Pros:

Firstly I must mention the staff, everyone of the staff are so helpful and friendly,Michael the hotel manager who kept in touch via what’s app we must give special praise, very professional and understanding, super breakfast , open buffet plus choices cooked from the menu..lovely clean large rooms, and the location is super, 3 minutes walk to lake and the French quarter..

Cons:

Everything is perfect about this hotel..

2026-04-23 • via Nuitee
A
Agnieszka • extended_group • pl
10
Polecam serdecznie
Pros:

Przemiły personel - pomocny, sympatyczny. Zapamiętamy to na długo, uśmiechnięci, czuliśmy się mile widziani.
Bardzo dobre śniadanie, świetna lokalizacja.

2026-04-23 • via Nuitee
A
Attila • solo_traveller • hu
8
2026-04-23 • via Nuitee
T
Tim • solo_traveller • nl
10
Great!
Pros:

Very helpful and kind staff and great location.

2026-04-22 • via Nuitee
J
Johanna Joy • family_with_children • th
10
Pros:

good

2026-04-21 • via Nuitee
C
Csibi • couple • gb
10
Pros:

goof

2026-04-21 • via Nuitee
M
Meliha • extended_group • au
8
Pros:

It was in a great location, so close to everything. Very comfortable and super nice staff.

2026-04-21 • via Nuitee
A
Andreas • couple • ch
10
2026-04-21 • via Nuitee