Ja Cosmo Hotel and Spa

Hotels
9.3 (4080 reviews)
23 Lo Su Street, Hoan Kiem District , Hanoi , vn

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Amazing staff
Great location
Spacious rooms
Value for money
Cons:
Noise from the street
Some maintenance issues

Categories

Cleanliness
8.75
The rooms were a bit dated, but very clean.
Service
10
The staff were amazing, pleasant, polite, and really cared about their guests.
Location
9.72
Location is very good and approachable, but can be noisy for light sleepers.
Room Quality
8.76
The rooms were spacious; however, there were some issues with the bathrooms that need improvement.
Amenities
8.71
Standard amenities for this hotel tier; however, air conditioning worked well and amenities were generally functional.
Value for Money
9.74
The pricing reflects the overall quality of service and amenities offered.
Food and Beverage
8.7
Breakfast had plenty to eat but was not particularly fancy and could get boring.
Overall Experience
10
Overall a very good stay with mostly positive experiences, though some small areas need improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:21

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, Ja Cosmo Hotel and Spa offers convenient access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake, making it an ideal choice for travelers looking to explore the city.

Luxurious Amenities

Experience comfort and convenience during your stay with air-conditioned rooms, a hot tub, and a sun terrace. The hotel also provides free WiFi, airport transfers, and a 24-hour front desk to cater to all your needs.

Nearby Landmarks

Immerse yourself in the rich culture of Hanoi by visiting iconic landmarks like Hanoi Old City Gate, Hanoi Opera House, and St. Joseph Cathedral, all within close proximity to the hotel.

Book your stay at Ja Cosmo Hotel and Spa for a memorable experience in Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 4080 reviews
Cleanliness: 8.75
Service: 10
Location: 9.72
Room Quality: 8.76
Amenities: 8.71
Value for Money: 9.74
Food and Beverage: 8.7
Overall Experience: 10
A
A • couple • sg
10
Pros:

Sean is perfect

2026-07-04 • via Nuitee
A
Adrian • couple • es
10
Perfecto
Pros:

Alojamiento muy bueno! El personal super amable y servicial, nos ayudado a planear todo el viaje increíble! Nos han solucionado problemas al instante ! La ubicación es perfecta cerca de todo y alejado del ruido del centro (5m andando). Volveré sin dudarlo. Gracias por todo

Cons:

Nada

2026-07-04 • via Nuitee
M
Matthew • couple • au
10
2026-07-04 • via Nuitee
H
HSIU-WEI • solo_traveller • tw
10
Pros:

Sean is good

2026-07-04 • via Nuitee
J
Jacqui • family_with_children • au
9
Great value for money
Pros:

Great value for money. We were able to have 3 separate beds in our room which made our stay comfortable. Was easy to walk to the lake.

Cons:

The shower was not very high so tricky for tall people

2026-07-04 • via Nuitee
L
Leah • couple • ie
10
Pros:

nice hotel, Quang and Dung are so nice

2026-07-03 • via Nuitee
J
Jade • family_with_children • nz
10
Pros:

Quang and Dung are very helpful

2026-07-03 • via Nuitee
D
daniela • solo_traveller • it
8
Ottimo compromesso qualità / prezzo
Pros:

La struttura è in un’ottima posizione per girare la città vicina al lago e al quartiere antico, lo staff è molto accogliente e disponibile, la stanza era pulitissima e avendo preso la suite anche grande, puliscono la camera due volte al giorno

Cons:

Le camere sono un pochino datate e anche la struttura in generale necessita di qualche sistemazione, la colazione non è molto varia

2026-07-03 • via Nuitee
N
Nahla • solo_traveller • sg
9
Excellent location, value for money .
Pros:

The location snd the service of the staff

Cons:

The hotel is a small property .

2026-07-03 • via Nuitee
D
Daniel • solo_traveller • es
9
Ubicación, amabilidad y lujo dentro de Old Square
Pros:

Hotel con ubicación inmejorable, amabilidad e inglés casi perfecto del staff, desayuno muy completo (incluso para gente Europea), habitación amplia, camas cómodas y ducha buena y caliente.

Cons:

Lo único a destacar el wifi iba un poco mal, de resto excelente! :)

2026-07-03 • via Nuitee
S
Stacy • solo_traveller • ua
10
Pros:

Amazing place. Definitely worth all the money.
Location - just near the center - 5min walk tot he lake and 2min to any shop

Accommodation - clean. Those the air conditioner looks old, but works as expected. The view from the apartment to the nearest building - but what else could you expect in Vietnam?

Breakfast - the best part. You can find there everything you want - from fast food to healthy food.
Variety of eggs, pancakes, veggies, and drinks

2026-07-03 • via Nuitee
J
Jürgen • solo_traveller • ch
10
Pros:

Klasse Hotel in Hanoi, hat alles super gepasst, kann ich nur empfehlen

2026-07-02 • via Nuitee
M
Mohammed Amin • couple • fr
9
Cons:

Sur les photos c’est très bien mais une fois que vous rendez sur place je vous invite d’aller voir la salle de bain !! Je suis convaincu que le travaux n’a pas encore terminé mais ils ont mis la chambre en location.

2026-07-02 • via Nuitee
M
Maruxa • couple • es
7
Bien
Pros:

La ubicación y el personal muy amable, cama cómoda

Cons:

Mala Insonorización

2026-07-02 • via Nuitee
L
Lan • couple • vn
10
Tiện lợi gần các khu vực trung tâm, nhân viên cực kì dễ thương và thân thiện, lần sau mình sẽ tiếp tục booking ở đây. Ph
Pros:

Tiện lợi gần các khu vực trung tâm, nhân viên cực kì dễ thương và thân thiện, lần sau mình sẽ tiếp tục booking ở đây. Phòng ốc sạch sẽ, các con mình và bố mẹ mình rất thích

2026-07-02 • via Nuitee
H
Halil Pamir • couple • tr
10
Pros:

Konumu güzeldi.Ayrıca marketler hemen yanındaydı.Odalar güzeldi.

Cons:

Sigara içilmeyen odalara sinir bozucu

2026-07-01 • via Nuitee
C
CorneliusCat • solo_traveller • ma
10
Pros:

Everything, the best hotel in the Old quarter

Cons:

N/A

2026-07-01 • via Nuitee
S
Sean • couple • vn
10
Amazing!
Pros:

Everything!! Such friendly staff

2026-07-01 • via Nuitee
C
chengyao • solo_traveller • cn
10
Pros:

lyn的服务态度非常好，整体的人员态度和酒店服务都非常好

2026-06-30 • via Nuitee
T
thi my linh • couple • vn
7
2026-06-30 • via Nuitee