Ja Cosmo Hotel and Spa

Hotels
9.3 (4251 reviews)
23 Lo Su Street, Hoan Kiem District , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Amazing staff
Great location
Spacious rooms
Value for money
Cons:
Noise from the street
Some maintenance issues

Categories

Cleanliness
8.75
The rooms were a bit dated, but very clean.
Service
10
The staff were amazing, pleasant, polite, and really cared about their guests.
Location
9.72
Location is very good and approachable, but can be noisy for light sleepers.
Room Quality
8.76
The rooms were spacious; however, there were some issues with the bathrooms that need improvement.
Amenities
8.71
Standard amenities for this hotel tier; however, air conditioning worked well and amenities were generally functional.
Value for Money
9.74
The pricing reflects the overall quality of service and amenities offered.
Food and Beverage
8.7
Breakfast had plenty to eat but was not particularly fancy and could get boring.
Overall Experience
10
Overall a very good stay with mostly positive experiences, though some small areas need improvements.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:21

Property Description

Central Location in Hanoi

Located in the heart of Hanoi, Ja Cosmo Hotel and Spa offers convenient access to popular attractions such as Thang Long Water Puppet Theater and Hoan Kiem Lake, making it an ideal choice for travelers looking to explore the city.

Luxurious Amenities

Experience comfort and convenience during your stay with air-conditioned rooms, a hot tub, and a sun terrace. The hotel also provides free WiFi, airport transfers, and a 24-hour front desk to cater to all your needs.

Nearby Landmarks

Immerse yourself in the rich culture of Hanoi by visiting iconic landmarks like Hanoi Old City Gate, Hanoi Opera House, and St. Joseph Cathedral, all within close proximity to the hotel.

Book your stay at Ja Cosmo Hotel and Spa for a memorable experience in Hanoi.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.3
Based on 4251 reviews
Cleanliness: 8.75
Service: 10
Location: 9.72
Room Quality: 8.76
Amenities: 8.71
Value for Money: 9.74
Food and Beverage: 8.7
Overall Experience: 10
A
Amer • solo_traveller • ae
7
Pros:

The staff was helpful

Cons:

The breakfast was poor and the place of the restaurant was too small

2026-09-19 • via Nuitee
S
Stefan • solo_traveller • de
10
Pros:

Am Zimmer (Suite mit Balcony und Jacuzzi) eigentlich Alles.
Das supernette herzliche Personal.

Cons:

Nichts.

2026-09-19 • via Nuitee
G
Giordano • couple • it
10
Pros:

Posizione vicinissima all’Old Quarter, raggiungibile a piedi comodamente in 5 minuti

2026-09-19 • via Nuitee
G
GALIT • solo_traveller • il
9
Pros:

מיקום מעולה,ברובע העתיק אבל לא במקום סואן מדי. הצוות אדיב, סבלני, ייעץ ועזר בכל מה שביקשנו. נתן המלצות מעולות על מסעדות ומיקומים. החדר היה גדול מאוד ומרווח. מקלחת מושלמת. חוויה מעולה ביחס למחיר!

2026-09-19 • via Nuitee
K
Keony • couple • nl
10
Pros:

Great

2026-09-19 • via Nuitee
S
Stefan Hermann • solo_traveller • de
10
Tolles Hotel in der Alstadt-Hanoi mit sehr freunlichem Personal
Pros:

Was für ein großartiges Hotel!
Die Zimmer sind geräumig, sehr sauber. Die Einrichtung im ganzen Hotel ist sehr geschmackvoll. Die Lage ist sehr zentral in der Old-Town Hanoi in unmittelbarer Nähe zum Hồ Hoàn Kiếm See und dem Wasserpuppen-Theater.
Tolles Frühstück – sehr reichhaltig.
Ganz besonders erwähnen möchte ich das Personal. Das Personal ist überaus freundlich und immer hilfsbereit! Ich möchte an dieser Stelle diesen Menschen noch einmal recht herzlich danken!
Ich werde in absehbarer Zeit wieder nach Hanoi kommen. Da steht die Wahl des Hotels außer Frage – Ja Cosmo Hotel & Spa.
DANKE für alles – liebes Hotel-Team!

2026-09-19 • via Nuitee
M
May • couple • il
10
נהדרת
Pros:

הטופ זה הצוות! הם נהדרים ועוזרים ואכפתיים
הם נתנו לנו להתקלח בחינם בערב לאחר הצ׳ק אין ונצנצו מטריות כשצריך ועזרו פשוט בכל דבר בחיוך!
וחוץ מזה חדרים נקיים ונעימים במיוחד לנחיתה ראשונה
אחלה של ארוחת בוקר

2026-09-18 • via Nuitee
W
Weronika • couple • pl
10
Pros:

Good breakfast, nice room

2026-09-18 • via Nuitee
J
Jorge • couple • es
10
Pros:

Ubicay

Cons:

Desayuno frio

2026-09-18 • via Nuitee
S
smadar • family_with_children • il
10
Wonderful hotel, amazing staff, and a great atmosphere. We loved our stay and would definitely come back!
Pros:

We loved the hotel, the beautiful location, and especially the wonderful staff. We are a family of two adults and four children, and we were very happy with our spacious, comfortable, and convenient room. We had a great stay and truly enjoyed our time here!

Cons:

The facilities are a little dated, but this did not affect our stay in Hanoi at all.

2026-09-18 • via Nuitee
אזולאי • family_with_children • il
5
Pros:

מיקום טוב מאוד מרכזי אני פחות התחברתי למיקום עדיף רחוק יותר מהמרכז מאוד רועש ועמוס - צוות חמוד ממש ואדיב ארוחת בוקר נחמדה אין יותר מידי אופציות

Cons:

לא דומה לתמונות בכלל , מאוד פשוט לא אהבנו לא היה מזמין במיוחד מזל שזה היה לילה אחד

2026-09-16 • via Nuitee
A
Antonella • couple • de
10
Pros:

Super Good Service, we could check in late and got really good sleep. The room was clean and the staff very friendly.Vivian at the reception helped is out a lot and told us some tips about Hanoi aswell

2026-09-16 • via Nuitee
T
Tricia • solo_traveller • my
9
Pros:

We had a wonderful stay! The hotel is in an ideal location, close to town, central attractions, and popular spots. A special mention goes to the staff, who were always friendly, welcoming, and eager to assist with anything we needed

2026-09-16 • via Nuitee
A
Abdullah • couple • sa
10
Pros:

Good

2026-09-16 • via Nuitee
E
Emma • couple • de
8
Alles in Allem wirklich eine zu empfehlende Unterkunft mit freundlichem Personal
Pros:

Die Unterkunft war wirklich sehr gut gelegen und man konnte viele Sachen fußläufig erreichen. Die Leute an der Rezeption waren sehr zuvorkommend, freundlich und haben gutes Englisch gesprochen.
Alle Ausstattungsmerkmale des Zimmers waren wie beschrieben

Cons:

Die Ordnung im Treppenhaus, das man aber nicht zwingend benutzen musste, da es einen Fahrstuhl gab.

2026-09-15 • via Nuitee
R
Rosalba • couple • mx
7
2026-09-15 • via Nuitee
N
Ngoc Chan • couple • au
10
The hidden gems in Hanoi Old Quarter, highly recommended
Pros:

This is the 2nd time staying here. Very convenient location, the room was spacious, bed was nice and comfortable. Most of all the staff are super friendly and helpful, particularly Miss Vi and Mr Hieu who had helped us resolved the Halong tour issues so professionally, they also recommended many places for good authentic food which made our Hanoi experience even more memorable.

Cons:

Nothing

2026-09-14 • via Nuitee
K
Kevin • solo_traveller • au
8
Pros:

Location, staff

Cons:

Not much not to like

2026-09-14 • via Nuitee
A
Andrikoula • solo_traveller • gr
10
Pros:

A very cosy hotel close to the lake with an excellent staff and a very good breakfast!

2026-09-14 • via Nuitee
S
Sam • couple • au
9
Good value for money with good breakfast.
Pros:

Central to old town

Cons:

Small room

2026-09-14 • via Nuitee