Western Heritage Hotel and Conference Center, an Ascend Collection Hotel

Hotels
•
Ascend Collection
7.3 (544 reviews)
800 North Poplar Street , Casper , US

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Comfortable Beds
Good Breakfast
Cons:
Cleanliness Issues
Room Size
Value for Money
Service Consistency

Categories

Cleanliness
6.26
Multiple reviews highlighted issues such as dirt and rundown conditions.
Service
8.23
Staff was mentioned positively in several reviews, though some negative experiences were noted.
Location
8.27
Location is highlighted as a pro with easy access to events.
Room Quality
6.72
Complaints about room size, comfort, and adequacy were noted.
Amenities
7.75
Amenities such as pool and breakfast received some positive remarks.
Value for Money
6.71
Guests expressed concerns about being overcharged and the perceived value.
Food and Beverage
7.26
Breakfast received mixed reviews, noted as acceptable but could improve.
Overall Experience
7.23
Overall mixed feelings across reviews with several pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:47

Property Description

Water Playland Pool for Family Fun

The Ramkota Hotel in Casper offers a delightful water playland pool, perfect for families looking to unwind and have some fun.

Comfortable Rooms with Modern Amenities

Guest rooms at the Ramkota Hotel feature warm décor, rich wood furnishings, and free Wi-Fi, providing a cozy and convenient stay for all guests.

Dining Options and Recreational Activities

Enjoy delicious meals at Remington, the on-site American-style restaurant and bar, or opt for room service for a more private dining experience. Additionally, take advantage of the indoor pool, hot tub, fitness center, and game room for ultimate relaxation and entertainment.

Book your stay at Ramkota Hotel - Casper now for a memorable and enjoyable experience!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

The pool will be closed from 23 March 2018 until 07 April 2018. During this period, guests may experience some noise or light disturbances, and the pool will not be available.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.3
Based on 544 reviews
Cleanliness: 6.26
Service: 8.23
Location: 8.27
Room Quality: 6.72
Amenities: 7.75
Value for Money: 6.71
Food and Beverage: 7.26
Overall Experience: 7.23
D
Diane • couple • us
9
2026-10-22 • via Nuitee
M
Melissa • family_with_children • us
10
2026-10-19 • via Nuitee
J
Jodee • family_with_children • us
4
Very disappointing, it use to be our favorite place to stay.
Pros:

The grandkids love the pool.

Cons:

It wasn’t as clean as it was with the previous owners, and the beds were terrible.

2026-10-11 • via Nuitee
C
Cheryl • couple • us
6
Comfortable and staff was great.
Pros:

Location

Cons:

Old and needing restoration.

2026-09-19 • via Nuitee
T
Tara • family_with_children • us
5
Staff was amazing… facilities amazing… bathroom experience needed work
Pros:

We were able to check in early, friendly staff, pool and bar area

Cons:

Our shower did not work …my husbands shower was freezing and the tub did not drain. Then, we tried about 30 minutes later and the faucet in the tub would not turn off.

2026-09-17 • via Nuitee
V
Vickie • family_with_children • us
9
Great facility. I would stay again.
Pros:

It was nice to be so close to the Aspen Center. Also, the facility had a lot of nice amenities- pool, workout, restaurant, great breakfast buffet. The staff were very courteous and helpful. The decor of the Hotel was rustic, very Wyoming. We enjoyed our stay.

Cons:

Bed sheets thin and wouldn't stay on my bed..

2026-09-06 • via Nuitee
G
Gerald • family_with_children • us
6
2026-08-31 • via Nuitee
C
Cheryl • couple • us
8
Staff was excellent, room was clean, just need updating.
Pros:

Location

Cons:

Rooms need updating.

2026-08-31 • via Nuitee
D
Donetta • solo_traveller • us
4
Pros:

Honestly nothing

Cons:

The pool was closed, it honestly looked run down

2026-08-27 • via Nuitee
M
Mark • family_with_children • us
9
Nice stay in Casper Wyoming.
Pros:

The breakfast was surprisingly good. We enjoyed a great selection of protein rich foods and sweets for the grandkids. The rooms were well kept and comfortable.

Cons:

This hotel is part of a convention center. The evening we arrived there was a wedding reception being held and the parking lot was full. We had to park far away from the entrance, which made security a concern.

2026-08-27 • via Nuitee
J
jeff • solo_traveller • us
1
Pool didn't work. Pump leaks were flooding the electrical room. Was given wrong room at check in
Pros:

Location.

Cons:

First, was given the wrong room type.
Second, while getting the room situation taken care of, maintenance came up to the front desk and told them that the pool was down "again." After inquiring, the maintenance guy told me that it was an ongoing issue with pumps flooding the electrical room and tripping the pool pumps. At that point, we canceled and went somewhere else.

2026-08-19 • via Nuitee
C
Casey • couple • us
10
2026-08-13 • via Nuitee
N
Neal • solo_traveller • us
7
In transition.
Pros:

Somewhat elegant.
Staff did a reasonable job using the bar to serve dinner.In

Cons:

This hotel was very busy. With private events.
The pool was closed, the restaurant was closed.

2026-07-20 • via Nuitee
H
Haseeb • family_with_children • us
7
Everything was great
Pros:

The location, price, and amenities were all fantastic!

Cons:

Breakfast Selection: While the hotel is highly commendable, it would be beneficial to enhance the variety offered in its breakfast menu. It is important to note that breakfast is included in the booking fee.

2026-07-20 • via Nuitee
P
Pam • couple • us
1
We left the air conditioners did. It work. They hotel gave our room away to someone else
Cons:

We went on a road trip from Colorado to Washington a,d on the way home and after traveling 2100 in 6 days we had a reservation at Casper Boutique book a couple months ago and letting the hotel know we would arrive late When we arrived the check in ladies were kind but the one said to,the other will that one work, I wondered what that meant and the other clerk said yes. So we get to out room and the air condition was on but it was 82 degrees in the room so we called to the front desk and the clerk said she could bring us a fan or move us so I said move us so I went down and got the new room keys now that room the air conditioner was not on so we turned it on and wait 85 degrees never changed so my husband went to the front desk and they had no more rooms, They gave my king size bed room away my husband told them he knew they lied and knew the two rooms left had no air. How deceitful so even though they were nice they lied and we couldn’t find a room at 9 pm and so after already driving 6 hours from Bozeman Montana and with no dinner we drove another 6 hours to Colorado, which wasn’t safe we were tired and hungry and upset not sure what the policy is. And luckily we made it,home at 3 am my family was praying for traveling mercy. I worked in the hotel industry for 13 years so I know how it all works and this was a bad policy. I am asking for a full refund from booking.com. Also training for new rules of giving the rooms away just because someone is arriving late If I didn’t show up you all would charge my card. It was very inconsiderate and even dangerous If we would of gotten into a car accident how would the staff felt? Denver is a crazy city and at 1 am only criminals on the road and we had to drive through Denver lots of road construction and it was dark out. My husband is a. Elementary school teacher snd I am a medical assistant at a busy medical practice and we take care of people and as a society that should be the main thing that

2026-07-18 • via Nuitee
M
Melissa • couple • us
10
We enjoyed our time and look forward to our next stay.
Pros:

Staff was very friendly. Property was very well maintained. Room was very clean. Onsite bar had delicious food and drinks.

2026-07-14 • via Nuitee
H
Hannah • family_with_children • us
1
We went somewhere else
Pros:

Nothing we ended up leaving and going to another hotel that was cleaner and didn’t smell

Cons:

My room smelt like a hospice

2026-07-13 • via Nuitee
S
Sheena • solo_traveller • us
9
2026-07-12 • via Nuitee
T
Tia • couple • us
9
2026-07-10 • via Nuitee
D
Debra • solo_traveller • us
8
Pros:

Swimming pool and hot tub were out of order

2026-07-10 • via Nuitee