The New Inn

Hotels
6.2 (549 reviews)
The Square , Thornton Dale , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Restaurant
Terrace
Luggage storage
Free wired internet
Self parking (surcharge)
Offsite parking discounted rates available
Internet access
Covered parking

Review Highlights

Pros:
Great staff
Excellent location
Cons:
Poor cleanliness
Dated rooms

Categories

Cleanliness
5.16
Issues with mould in the shower and dirty carpets mentioned.
Service
7.13
Mixed reviews on service; bar staff friendly but reception not welcoming.
Location
8.17
Location frequently praised as excellent and convenient.
Room Quality
5.62
Rooms described as needing maintenance, some comfortable beds noted.
Amenities
6.15
Adequate amenities mentioned but some upgrades needed.
Value for Money
5.61
Some great value meals reported, but drink and food prices criticized.
Food and Beverage
5.66
Food quality mixed; breakfast great, some issues with evening meals.
Overall Experience
6.13
Overall satisfaction varies; potential seen but areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 02:32

Property Description

Charming Georgian Coaching House
Situated on the edge of the North Yorkshire Moors National Park, The New Inn is a picturesque Georgian coaching house from the 1720s. The property boasts a blend of historic features like wooden beams and open fireplaces alongside modern amenities for a delightful stay.

Comfortable En Suite Rooms
Each room at The New Inn is en suite and equipped with conveniences such as a freeview TV, a hairdryer, and tea/coffee making facilities. Additionally, guests can opt for the self-catering cottage with its own kitchen and living room, providing extra space and flexibility.

Cozy Pub and Restaurant
Indulge in homemade food and award-winning ales at the inn's cozy pub and restaurant. With a breakfast buffet to start your day and an outdoor seating area for relaxation, The New Inn offers a delightful culinary experience.

Book your stay at The New Inn for a charming retreat near the North Yorkshire Moors!

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for £15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.2
Based on 549 reviews
Cleanliness: 5.16
Service: 7.13
Location: 8.17
Room Quality: 5.62
Amenities: 6.15
Value for Money: 5.61
Food and Beverage: 5.66
Overall Experience: 6.13
J
Jim extended_group ie
8
Homely.
Pros:

Had a lovely meal on the night of our arrival and then had the full English breakfast the following morning.

Cons:

TV in the room wouldn't work, could have been my fault?

2026-03-30 via Nuitee
B
Beeby couple gb
9
Stayed at the New Inn a few times in the past 12 months this was by far the best stay we have had
Pros:

Excellent location and food. Good parking, Friendly staff and welcoming atmosphere from staff and locals.
We have stayed at the New Inn a few times in the past 12 months and this was by far the best stay we have had. New landords/lady have made great efforts to improve the overall experience, cleanliness and quality of food.
Highly recommended as a place to stay close to all Thornton Le Dale has to offer.

2026-03-27 via Nuitee
T
Trevor couple gb
10
2026-03-21 via Nuitee
G
Ganizani Mukonda couple gb
10
2026-03-19 via Nuitee
E
Emily couple gb
1
Do not book here
Pros:

The staff were alright. But could not support us in our booking.

Cons:

The room booked was not available & no one from the new inn attempted to contact or tell us before we made our journey. They were no longer operating as a B&B above the pub. No management on site. The place was not doing food, unlike it's website suggested. It was a dingy pub like had a very fusty smell. They couldn't offer us any help to find alternative accommodation.

2026-02-14 via Nuitee
R
Raymond extended_group gb
4
2026-01-20 via Nuitee
P
Palmer solo_traveller gb
4
Pricing condition of the place. Came away unwell Wouldn’t recommend as it is
Pros:

Very close to where I wanted too visit

Cons:

Far as I was concerned the place really needs updating make over repaint in rooms Outside tidy up Better food options. Communication in house needed to be better People left un fed in morning due to communication No night staff.

2026-01-19 via Nuitee
A
Anthony family_with_children gb
2
Won’t be staying again
Pros:

Breakfast was terrible the sausage had a vinegar taste and the tea was undrinkable

Cons:

No running hot tap in the bathroom, bathroom door doesn’t close

2026-01-19 via Nuitee
J
Janice couple gb
2
Cons:

on the sunday morning before leaving we did not get any breakfast staff still in bed

2026-01-19 via Nuitee
M
Mick solo_traveller gb
6
It was okay
Pros:

Location

Cons:

No tv remote and I need a receipt to claim back from my company they said they would email but I have tried them no response.

2026-01-19 via Nuitee
M
Malcolm Jeffrey solo_traveller gb
4
A shambles.
Pros:

The bedroom was adequate. It was clean and the bed was comfortable.

Cons:

There was no chef, visited in June 2025. Apparently the previous landlady walked out a week or so before my visit and the new people had not got a chef installed. So no evening meal and no breakfast. Check before you book! There were only six in the bar on Saturday night, it was deserted and no atmosphere.

2026-01-19 via Nuitee
S
Sue couple gb
8
Well presented and comfortable accommodation within a lovely village setting.
Pros:

Really well renovated to a high standard, in keeping with its history. Nice pine furniture and fixtures added to the comfort. The staff are friendly and helpful. Thank you 😊

Cons:

Nothing! All good 👍

2026-01-19 via Nuitee
A
Andrew couple gb
8
Spot on location for the places we wanted to go. New landlords only just been in a few weeks.
2026-01-19 via Nuitee
N
Nigel couple gb
7
2026-01-19 via Nuitee
J
Joseph couple gb
10
Pros:

Very welcoming, lovely place, friendly team and comfortable sleep.

2026-01-19 via Nuitee
J
JEFFREY couple gb
4
Service was appalling and the New Inn should not have paying guests until they have a manager.
Pros:

Room was clean and comfortable.

Cons:

Breakfast very poor - choice limited, food overcooked, presentation appalling with milk bottle on the table, sugar in the bag and we had to boil the kettle to make our own instant coffee. We had to give a detailed list of the things we'd like for breakfast e.g. butter, jam etc the evening before.
There wasn't a manager and it operated with a skeleton staff who weren't always there to answer questions. When we arrived the hotel was locked with no-one about to find out what was happening. We had arranged to book in 2-3pm but a member of staff didn't arrive until 5pm. We contacted the hotel by the telephone number given on the booking form but it went to voicemail. We also contacted Booking.com by telephone and through an automated message were told to phone the hotel. There were other guests waiting to book in and we all felt very frustrated and anxious. We made the payment by card to the bar manager who assured us the receipt would be forwarded to my email address. It did not arrive and I am still waiting. I asked the bar manager for a written receipt which was done on a piece of paper, un-headed.

2026-01-19 via Nuitee
J
John couple gb
9
Staff were great, clean room and good breakfast
Pros:

Great staff,clean and comfortable room

2026-01-19 via Nuitee
M
Murry couple gb
5
We wouldn’t stay there again and wouldn’t recommend
Pros:

Centre of village

Cons:

Room overlooked main road and takeaway outlets very noisy well after midnight
Door to room had to be lifted to close
Breakfast was a first for us poached egg was spread all over the toast and didn’t look very appealing

2026-01-15 via Nuitee
A
Anne couple gb
4
Pros:

Breakfast was nice

Cons:

Room didn’t seem
Superior mould in bathroom and cobwebs in room
Staff didn’t seem
Very bothered or interested hardly seen them

2025-12-22 via Nuitee
J
Joan couple gb
8
Ok
Pros:

The staff

Cons:

The price of drinks and food

2025-12-11 via Nuitee