Whitewater Hotel & Spa

Hotels
7.9 (2241 reviews)
Lakeland Village , Newby Bridge , GB

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Nice staff
Delicious food
Quiet location
Comfortable room
Cons:
Cold pool
Cleanliness issues
High food prices

Categories

Cleanliness
7.48
Some reviews mentioned cleanliness issues, such as mold and a leaking shower.
Service
8.45
Numerous reviews highlighted the friendliness and helpfulness of the staff.
Location
7.99
The hotel is described as quiet and away from tourist hustle, which is a positive aspect.
Room Quality
7.94
Rooms were mentioned as comfortable with some needing updates.
Amenities
7.47
Pool was noted to be too cold, affecting the enjoyment of amenities.
Value for Money
7.43
Certain food prices were considered high and service charges were automatic, suggesting mixed value.
Food and Beverage
7.98
Positive mentions of food quality, though breakfast comments were mixed.
Overall Experience
8.45
Overall positive experiences were shared, with hope to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:06

Property Description

Riverside Charm and Luxurious Amenities

Nestled on the banks of the picturesque River Leven, the hotel offers a serene escape with two distinct dining experiences at The Riverside Restaurant and The Dolly Blue Bar & Grill.

Wellness Oasis and Recreation

Guests enjoy complimentary access to the exclusive Cascades Health and Fitness Club, boasting top-notch facilities like a gym, sauna, swimming pool, and spa services. Outdoor enthusiasts can make use of the squash and tennis courts for a fun workout session.

Scenic Views and Modern Comfort

Each room is equipped with modern conveniences such as a flat-screen TV, complimentary tea/coffee, and cozy seating areas. Opt for an Executive room for stunning views of the River Leven. Stay connected with complimentary Wi-Fi throughout the property.

Experience tranquility and luxury at our riverside retreat - book your stay now for an unforgettable getaway!

Important information:

Please note, check-in on weekends is from 15:00.

Please note that the spa is recommended to be booked in advance to avoid disappointment. Treatment availability cannot be guaranteed on the day.

Please note that breakfast and dinner has to be booked before arrival.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.9
Based on 2241 reviews
Cleanliness: 7.48
Service: 8.45
Location: 7.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 8.45
L
Lynn • solo_traveller • gb
8
It was pleasant apart from the warm room
Pros:

Location, parking the layout of the hotel

Cons:

Room was very hot even though radiator was not on, and had to kneel on the unit to open the window

2026-09-19 • via Nuitee
A
Andrew • couple • gb
8
Very adequate. A bit over priced.
Pros:

The location and friendly staff.

Cons:

Property is outdated.

2026-09-19 • via Nuitee
C
Cor • couple • nl
7
Pracht gelegen aan de rivier met veel historie
Pros:

De Spa

Cons:

De service tijdens het diner

2026-09-18 • via Nuitee
S
Sarah • family_with_children • gb
6
Pleasant but we sadly won’t be back
Pros:

The location is lovely. The pool facility is good. The Sunday lunch was tasty and I was pleased it was possible until 7pm. The restaurant is nice. The brickwork is lovely. The staff were friendly.

Cons:

The room was clean at first look but when we moved the beds slightly (to push them together for my young daughter’s safety) it was clear that a deep clean hadn’t been done in months. The options for meals on Saturday night weren’t great; there wasn’t a great selection. I picked the lamb and the lamb its self was terrible, very mushy. The windows in the pool need a good clean. The guest details book is slightly outdated - e.g. children under 14 are allowed in the pool area but it says they aren’t. The Virginia Creeper outside has been cut down which is a real shame. The lift is down a flight of stairs so not accessible. Good selection at breakfast but the table needs to be larger where the cooked options are taken.

2026-09-18 • via Nuitee
I
Ian • couple • gb
10
It's left us with the need to return!
Pros:

From walking into reception to stepping back out into the car park we had a super stay. The room was cosy and very clean. Breakfast had a nice balanced range of hot and cold buffet choices and the pool facilities clean and a nice treat. Exceptional value for money - and enhanced by the friendly professional staff :-)

Cons:

That we couldn't stay longer and had to go home for work :-(

2026-09-18 • via Nuitee
S
Sarah • solo_traveller • gb
9
Cutesy stay with a tinge of vintage
Pros:

Staff, location, food, all superb would return if I’m ever required to stay in the area!

Cons:

The gym was a little dated and rooms require some modernisation but apart from that everything was perfect.

2026-09-16 • via Nuitee
P
PETER • couple • gb
5
The staff were cheery and helpful, Victoria in the bar was the highlight
Pros:

Large room comfy bed and linen

Cons:

scratched furniture stain on bed lamp shade and some mould in the bathroom sealant shower stream weak but warm, breakfast was very poor the bacon was cold and it looked like it had been boiled not fried or grilled same goes for the sausages and the eggs were piled up in a tin box very little care was taken with the cooked food the part of breakfast that didn't need much effort cereal etc was what it is

2026-09-15 • via Nuitee
A
Antony • solo_traveller • gb
10
Pros:

All good,and happy, helpful, informative staff

2026-09-15 • via Nuitee
P
Pauline • solo_traveller • gb
3
Pros:

Lovely river along side. Near to the steam railway and motor museum.

Cons:

It was tired and dated and needed a good spring clean.

2026-09-14 • via Nuitee
L
Lazenby • extended_group • gb
8
Just what we needed.
Pros:

The room was great, large and just what we needed. Food for dinner was fantastic, breakfast was good. Spa was also lovely, slightly dated now especially in the changing rooms but still great to use. Would definitely stay again for the price and location. With a bit of modernisation it could be a really impressive hotel and spa.

Cons:

The bathroom was quite dated with a shower curtain which was far too big for the bath. The shower wasn't the best and was coming off the wall but it was all working which was good.

2026-09-14 • via Nuitee
J
Jo • couple • gb
7
The hotel looks and feels very dated and probably needs a significant investment to upgrade it but the staff were excell
Pros:

Lovely pool and spa area. The staff were excellent, very friendly and accommodating.

Cons:

There was no soap in the bathroom in my room. Whilst I don’t expect shampoos and shower gel everywhere I go I would expect as a minimum hand soap from a hygiene point of view.

2026-09-14 • via Nuitee
R
Robert • solo_traveller • gb
8
2026-09-14 • via Nuitee
C
Chris • couple • gb
10
2026-09-14 • via Nuitee
N
Natty • family_with_children • gb
5
2026-09-13 • via Nuitee
R
Robert • couple • gb
9
2026-09-10 • via Nuitee
J
JAN • couple • gb
1
Sad and miserable
Pros:

Location

Cons:

Tired and miserable in need of a significant refurb.

2026-09-07 • via Nuitee
M
Marlen • couple • ca
8
It was a bit of a Fawlty Towers experience, but overall a beautiful location.
Pros:

Breakfast was included and was very nice. The restaurant was very good.

Cons:

The music playlist in the restaurant was a wee bit annoying.

2026-09-05 • via Nuitee
S
Sheila • couple • gb
10
Made to feel special & such a beautiful hotel with feast staff.
Pros:

Everything . Perfect location . Dana who greeted us was such a lovely guy. Very helpful. A great personality & couldn’t do enough for us. The room Aa gorgeous with Great Lake views.

The spa, sauna & swimming pool were immaculate. Great size pool & once again tte staff were so lovely.

The restaurants & bars were beautiful & the food was amazing. Fir us the best hotel in tye Lake District . Already booked again for my birthday next year.

Cons:

Nothing

2026-09-05 • via Nuitee
A
Anthony • couple • gb
8
Ok for a short break
Pros:

Nice place nice staff

Cons:

Needs a good upgrade and clean.

2026-09-04 • via Nuitee
C
Chaitali • family_with_children • gb
1
disappointed
Pros:

pool was ok.

Cons:

Unfortunately, our stay was very disappointing, especially when travelling with young children. Despite the restaurant not being busy, we were refused a restaurant booking and room service. Given the hotel's remote location and the lack of nearby dining options at night, this left us with very few alternatives.

The room itself was uncomfortable. It was excessively hot, the beds were extremely hard, and the toilet seat was broken. These maintenance and comfort issues significantly affected our stay.

Breakfast was also poorly managed. Food items frequently ran out and were not replenished promptly, with staff appearing unconcerned about shortages. To make matters worse, we were charged extra for what appeared to be a basic breakfast, despite breakfast being included in our room rate.

Overall, the combination of poor service, inadequate facilities, and unexpected charges made this a frustrating experience. I would not recommend this property to families with young children.

2026-09-04 • via Nuitee