Whitewater Hotel & Spa

Hotels
7.9 (1929 reviews)
Lakeland Village , Newby Bridge , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Nice staff
Delicious food
Quiet location
Comfortable room
Cons:
Cold pool
Cleanliness issues
High food prices

Categories

Cleanliness
7.48
Some reviews mentioned cleanliness issues, such as mold and a leaking shower.
Service
8.45
Numerous reviews highlighted the friendliness and helpfulness of the staff.
Location
7.99
The hotel is described as quiet and away from tourist hustle, which is a positive aspect.
Room Quality
7.94
Rooms were mentioned as comfortable with some needing updates.
Amenities
7.47
Pool was noted to be too cold, affecting the enjoyment of amenities.
Value for Money
7.43
Certain food prices were considered high and service charges were automatic, suggesting mixed value.
Food and Beverage
7.98
Positive mentions of food quality, though breakfast comments were mixed.
Overall Experience
8.45
Overall positive experiences were shared, with hope to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:06

Property Description

Riverside Charm and Luxurious Amenities

Nestled on the banks of the picturesque River Leven, the hotel offers a serene escape with two distinct dining experiences at The Riverside Restaurant and The Dolly Blue Bar & Grill.

Wellness Oasis and Recreation

Guests enjoy complimentary access to the exclusive Cascades Health and Fitness Club, boasting top-notch facilities like a gym, sauna, swimming pool, and spa services. Outdoor enthusiasts can make use of the squash and tennis courts for a fun workout session.

Scenic Views and Modern Comfort

Each room is equipped with modern conveniences such as a flat-screen TV, complimentary tea/coffee, and cozy seating areas. Opt for an Executive room for stunning views of the River Leven. Stay connected with complimentary Wi-Fi throughout the property.

Experience tranquility and luxury at our riverside retreat - book your stay now for an unforgettable getaway!

Important information:

Please note, check-in on weekends is from 15:00.

Please note that the spa is recommended to be booked in advance to avoid disappointment. Treatment availability cannot be guaranteed on the day.

Please note that breakfast and dinner has to be booked before arrival.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 16 years old stay for £25 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1929 reviews
Cleanliness: 7.48
Service: 8.45
Location: 7.99
Room Quality: 7.94
Amenities: 7.47
Value for Money: 7.43
Food and Beverage: 7.98
Overall Experience: 8.45
D
Debra • couple • gb
10
2026-02-14 • via Nuitee
K
Kathryn • couple • gb
7
Ok but in bad need of decor update
Pros:

Reasonable value for money. Good location. Friendly staff.

Cons:

Decor badly in need of updating. It felt like we were staying in the 1990s.

2026-02-14 • via Nuitee
G
Georgina • couple • gb
7
2026-02-13 • via Nuitee
A
Anita • couple • gb
3
2026-02-13 • via Nuitee
L
Lauren • solo_traveller • gb
10
Pros:

Rooms were very clean, lovely and homely
surprisingly warm and cosy
staff were friendly and helpful
the first time I have ever travelled alone and I felt safe and comfortable

Cons:

I don't really have anything negative to say.
everything met and exceeded my expectations

2026-02-13 • via Nuitee
A
Andrew • family_with_children • gb
8
Nice hotel, excellent staff, just needs a little more attention to details
Pros:

Staff were very friendly. Hotel was very well located. Pool and facilities were good. One room very spacious. Breakfast was good. Good information about hotel and area.

Cons:

One room was quite small and located through an area where building renovation work was being carried out (and hotel was not busy). Breakfast area for guests accompanied by dogs was not laid out for breakfast - had to set up ourselves

2026-02-13 • via Nuitee
M
madeline • extended_group • gb
6
Great value for money needs updating
Pros:

Not far from where I live

Cons:

Dirty showers facilities not all available

2026-02-12 • via Nuitee
E
Elaine • family_with_children • gb
6
Noisy, no sleep location was good.
Cons:

The spa was run down and not relaxing.

2026-02-12 • via Nuitee
S
sue • couple • gb
8
2026-02-11 • via Nuitee
M
mirriam • solo_traveller • gb
10
Pros:

Everything

Cons:

Couldn't control the heating in the room

2026-02-11 • via Nuitee
M
Maureen • extended_group • gb
8
Lovely staff a credit
Pros:

Friends chicken a bit pink but my lamb was lush. Staff couldn’t do enough to put it right. No hesitation to offer complimentary drink and sweet. It may have just been where there was a vien said friends son who is a chef. No questions asked. Apologies from chef. Whole restaurant staff couldn’t have been more apologetic and helpful. Thanks chef for lovely lamb!

2026-02-11 • via Nuitee
D
David • family_with_children • gb
10
Pros:

Lovely hotel and beautiful scenery outside hotel.

2026-02-11 • via Nuitee
J
JOHANNA • family_with_children • gb
9
2026-02-10 • via Nuitee
I
ilkan • solo_traveller • gb
8
2026-02-10 • via Nuitee
J
Jamie • couple • gb
8
2026-02-09 • via Nuitee
L
Lesley • couple • gb
9
2026-02-09 • via Nuitee
P
Philip • solo_traveller • gb
10
Pros:

The food at the hotel was of an excellent quality

2026-02-09 • via Nuitee
L
Lesleyann • couple • gb
6
2026-02-08 • via Nuitee
H
Hannah • couple • gb
8
Pros:

Lovely location, great breakfast, good selection and help yourself. The staff on reception and at breakfast were lovely. The bed was comfortable and the curtains provided a very high level of darkness. Hardly heard anyone from our room. Great breakfast times 8 till 9.45 to allow a lie in and great check out time of 11am

Cons:

The pool area was very very cold, as a result only visited it once all weekend. The changing area was very open, I much prefer more private cubicles for dressing, only 1 that I can recall. The receptionist that my husband spoke to before his treatment wasn't very friendly and in his words "could tell she didn't like her job" but the treatment its self was fine.
The bathroom within our room was clean but it had a crack in the bath panel and the grout on the tiles could do with a freshen up. The bed also moved away from the headboard easily. Also only one biscuit by the kettle in our double room.

2026-02-08 • via Nuitee
E
Emma • couple • gb
10
10/10 will be stay there a lot
Pros:

Lovely place best holiday we have had

Cons:

Everything so relax and chilled the spa and swimming was lovely we had a dog room and it was old fashioned but had a bath and was still super clean

2026-02-08 • via Nuitee