Holiday Inn Express Kolkata New Town by IHG

Hotels
•
Holiday Inn Express
8.1 (100 reviews)
CF Block Newtown, Action Area 1 , Kolkata , in

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cleanliness
Cons:
Poor food quality
Small room
Overpriced

Categories

Cleanliness
8.24
Several reviews mention clean rooms, but some mention issues such as dirty carpets.
Service
8.71
Staff described as helpful and accommodating, but some complaints about administration.
Location
8.75
Location positively highlighted in multiple reviews.
Room Quality
7.7
Small rooms with complaints about poor lighting and lack of amenities.
Amenities
7.73
Limited amenities mentioned; needs improvement in food options and service.
Value for Money
7.69
Perceived as overpriced given the quality of services and facilities.
Food and Beverage
7.24
Consistent complaints about food quality and limited options.
Overall Experience
8.71
Mixed experiences but a few guests expressed willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:38

Property Description

Convenient Location and Modern Amenities
Holiday Inn Express Kolkata New Town, an IHG Hotel is strategically located near major metro stations and offers a fitness centre, free parking, and an on-site restaurant.

Comfortable Rooms and Personalized Service
Each room is equipped with essential amenities such as a desk, flat-screen TV, and private bathroom. Guests can also enjoy complimentary toiletries and an iPod docking station.

Delicious Dining Options and Multilingual Staff
Start your day with a buffet breakfast and enjoy the convenience of a 24-hour front desk with multilingual staff fluent in Bengali, English, and Hindi.

Ready to experience comfort and convenience at Holiday Inn Express Kolkata New Town, an IHG Hotel? Book your stay now!

Check-in and check-out hours:

Location

Guest Reviews

8.1
Based on 100 reviews
Cleanliness: 8.24
Service: 8.71
Location: 8.75
Room Quality: 7.7
Amenities: 7.73
Value for Money: 7.69
Food and Beverage: 7.24
Overall Experience: 8.71
G
Gopal • solo_traveller • in
3
Never again
Pros:

Nothing!

Only blessing was the coffee maker

Cons:

It’s a budget hotel.

Don’t expect room service .

2026-04-11 • via Nuitee
M
MitraVasu • solo_traveller • in
8
2026-04-07 • via Nuitee
L
LYJU • couple • in
10
Super Clean
Pros:

Cleanliness of the room toilet and bathroom, clean towels, Location, #xcellwnt Breakfast, Quietness of the room, Good service by the staff, and safety feelings.

Cons:

The room allotted to us was very small. There was no shelf or table.

2026-04-04 • via Nuitee
M
Mohammad Irshad • couple • ae
3
Pros:

Nothing

Cons:

There is no staff for luggage self-service, and there are bedbug bites in my hand

2026-03-31 • via Nuitee
K
Kunal • solo_traveller • us
9
I liked it a lot
Pros:

Great staff! Simple and clean hotel

Cons:

Reception has very less seating space that often makes that area crowded. The candies at the welcome desk have melted and needs to be replaced

2026-03-28 • via Nuitee
M
MUKHERJEE • couple • in
10
2026-03-27 • via Nuitee
R
Ranjit • solo_traveller • in
5
2026-03-23 • via Nuitee
B
BADIGANTI • family_with_children • in
9
Pros:

Breakfast is very nice and location was excellent

2026-03-21 • via Nuitee
S
Satya • family_with_children • in
6
Avg Rooms and basic stay setup.
Pros:

Great Location.

Cons:

Basic Facilities. Rooms are smaller as compared to the same range of hotels. Wash basin is within the Bedroom and toilet does not have a wash basin. Very uncomfortable. For short stay its OK. Not for a complete day of stay.

2026-03-21 • via Nuitee
A
Ajay • solo_traveller • in
7
Cons:

Food was worst

2026-03-21 • via Nuitee
A
Anjali • couple • in
8
2026-03-16 • via Nuitee
R
Reshma • extended_group • in
8
2026-03-16 • via Nuitee
L
LAL • extended_group • in
7
2026-03-15 • via Nuitee
S
singh • solo_traveller • in
4
2026-03-14 • via Nuitee
T
Theresa • couple • in
8
2026-03-11 • via Nuitee
N
NIRUPAM • solo_traveller • in
8
2026-03-09 • via Nuitee
S
S S • solo_traveller • in
10
2026-03-02 • via Nuitee
N
Nitin • solo_traveller • in
9
2026-02-24 • via Nuitee
A
Asitkumar • couple • in
8
Pros:

Hospitality

Cons:

Location

2026-02-13 • via Nuitee
N
Nilesh • solo_traveller • in
6
Good for short stay and single occupancy.
Pros:

Good location

Cons:

Housekeeping staff not cleaning room properly, rooms to small and cozy .

2026-02-12 • via Nuitee