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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Pets allowed
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Facilities for disabled guests
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Non-smoking throughout
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Private check-in/check-out
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Designated smoking area
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Accessible parking
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Wheelchair accessible
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Allergy-free room
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Electric vehicle charging station
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Visual aids: Braille
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Auditory guidance
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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CCTV in common areas
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Security alarm
Review Highlights
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Property Description
Modern and Spacious Rooms
Indulge in the comfort of our modern and spacious rooms, designed for a relaxing stay after a day of exploration.
Convenient Location
Located near key attractions such as museums, universities, and stadiums, our hotel offers a convenient base for your travels in Chester.
Amenities for a Pleasant Stay
Enjoy amenities like free Wi-Fi, a fitness center, and a 24-hour front desk to ensure a pleasant and stress-free stay.
Experience comfort and convenience at Candlewood Suites Chester - Richmond. Book now for an unforgettable stay!
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
Location
Guest Reviews
The room was nice and clean especially the bathroom
The first host was rude and Mexican young Mason I waited for the next shift to come on at 7pm yo check in
Everything was fine. Everything was good the way it is
Everything was good just the way it is.
Great stay! Check in was easy and Melissa was great. Hotel itself is newer so very updated and modernized. Clean. Rooms were spacious. Picked this hotel initially because I loved that it had an actual kitchen in it! Full size fridge is way better than a mini. Quiet hotel. No complaints . Will definitely be staying here again anytime we come to Richmond!!
Not really any complaints. Would definitely stay here again but apparently for shorter stays you don’t get room service which is 100% fine with me as we only stayed for the weekend and I don’t love people coming in and out of my room- they stated if we needed anything to just ask but our room trash can filled up quickly for trash. With no extra bags given- maybe add back up bags under the sink (just a suggestion) like they had paper towels and things.
Also, luggage carts were hard to come by and the front desk lady at check out said guest keep them in the room- I don’t think that should be a thing. Not fair to the other guest that need them
Front desk staff went above and beyond to accommodate me during my trip. Because of them I will always choose to stay here without hesitation. Thank you for providing a great experience. Denise Brooks
Sink was clogged
Nothing
No hot water
No free breakfast
Charged $5.00 to park and it was just a regular parking lot!!!
There was no breakfast, which was offered at another location we at prior and there was a charge for parking which was a straight up money grab!
The staff was friendly when were their but we only slept their I also like the kitchenette I was able to make breakfast for the kids in the morning
The first night their was no lights the power kept going off,their was ants in the room I told them they needed to come spay an but we kept finding them especially in the bed where my daughter an little cousin was sleeping
This is the absolute best hotel I have ever stayed at! We do travel volleyball and stay at pretty great hotels quite often. However, this one in particular far surpasses any we have ever stayed at. The price point was huge for us because we have a family of 7 and a doggo. We comfortably fit in the room (queen suite). The staff was extremely pleasant and helpful when I did have a tiny issue in trying to extend our stay one more night. This error was created by me but the staff graciously helped and was very patient through my anxiety. I really appreciate every single encounter and amenity that we utilized. We will definitely be staying again whenever we are in the area.
Rooms are immaculate with soft beds might I add great amenities and breakfast
Little noisy in the lobby
Everything was wonderful. Everything was clean and the staff was friendly and helpful. I love staying here!
location
outdoor courts and play area a little loud into late night.
Hotel was clean and comfortable. They had free coffee all day.
Clean, facility was new front desk helpful
Checked out Wednesday
Called within a few hours realizing I left my Calvin Klein white blouse hanging up and I wanted to return to get it
I was informed that the room was cleaned and no shirt reported . I call BS and eventually karma will return . Hope she enjoys my shirt .
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