Candlewood Suites Chester - Richmond by IHG

Hotels
•
Candlewood Suites
8.9 (121 reviews)
225 East Hundred Road , Chester , US

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Lift / Elevator
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean, modern rooms
Kitchenette / full-size fridge
Comfortable beds
Friendly and helpful staff
Good location near I-95 and local amenities
Spacious rooms suitable for families/pets
Quiet hotel (many guests)
Cons:
No complimentary breakfast reported by multiple guests
Parking fee complaints
Occasional maintenance issues (no hot water, clogged sink, power outages)
Ants reported in one room
One rude check-in staff incident
Limited availability of luggage carts
Noise from outdoor courts/play area and lobby reported by some
Trash bag/room service limitations for short stays

Categories

Cleanliness
8.6
Rooms described as nice, clean and even 'immaculate' with soft beds; isolated issues reported (ants in one room, occasional maintenance like clogged sink).
Service
9.6
Multiple reports of friendly, helpful staff and front desk going above and beyond; one instance of a rude early host but overall staff praised for resolving issues.
Location
9.4
Consistently noted as well located (near I-95) with nearby pharmacy and restaurant; convenient for travelers.
Room Quality
9.4
Rooms described as recent, spacious, modern and comfortable with kitchenettes and full-size fridges; some isolated maintenance problems (power outage, clogged sink, no hot water in one report).
Amenities
8.7
Kitchenettes and in-room appliances strongly praised; some amenity gaps noted (no complimentary breakfast at times, limited luggage carts, parking charge).
Value for Money
8.9
Families appreciated the price point and space for large groups/pets, but perceived value was reduced by parking fees and lack of included breakfast in some stays.
Food and Beverage
7.6
Several guests reported no complimentary breakfast (negative); some used the kitchenette successfully, but overall F&B offerings were limited or inconsistent.
Overall Experience
9
Overall very positive stays reported with many guests saying they'd return; isolated negative incidents (ants, no hot water, rude host, parking fee) but generally outweighed by cleanliness, staff and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:33

Property Description

Modern and Spacious Rooms
Indulge in the comfort of our modern and spacious rooms, designed for a relaxing stay after a day of exploration.

Convenient Location
Located near key attractions such as museums, universities, and stadiums, our hotel offers a convenient base for your travels in Chester.

Amenities for a Pleasant Stay
Enjoy amenities like free Wi-Fi, a fitness center, and a 24-hour front desk to ensure a pleasant and stress-free stay.

Experience comfort and convenience at Candlewood Suites Chester - Richmond. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.9
Based on 121 reviews
Cleanliness: 8.6
Service: 9.6
Location: 9.4
Room Quality: 9.4
Amenities: 8.7
Value for Money: 8.9
Food and Beverage: 7.6
Overall Experience: 9
C
Courtney • solo_traveller • us
10
2026-11-01 • via Nuitee
L
Luc • couple • ca
10
Très bel hôtel bien situé tout près de I95. Très bien situé sur la route vers la Floride.
Pros:

Chambres récentes avec cuisinette bien équipée, lits très confortables,personnel amical. Bien situé avec pharmacie et petit restaurant juste à côté.

2026-10-31 • via Nuitee
A
Antisus • couple • us
10
THIS PLACE WAS GREAT!
Pros:

I didn't eat there

Cons:

This is NA for me because everything was great!

2026-09-14 • via Nuitee
A
Audrey • solo_traveller • us
8
Pros:

The room was nice and clean especially the bathroom

Cons:

The first host was rude and Mexican young Mason I waited for the next shift to come on at 7pm yo check in

2026-08-27 • via Nuitee
A
Ashley • family_with_children • us
9
Great stay
Pros:

Great stay! Check in was easy and Melissa was great. Hotel itself is newer so very updated and modernized. Clean. Rooms were spacious. Picked this hotel initially because I loved that it had an actual kitchen in it! Full size fridge is way better than a mini. Quiet hotel. No complaints . Will definitely be staying here again anytime we come to Richmond!!

Cons:

Not really any complaints. Would definitely stay here again but apparently for shorter stays you don’t get room service which is 100% fine with me as we only stayed for the weekend and I don’t love people coming in and out of my room- they stated if we needed anything to just ask but our room trash can filled up quickly for trash. With no extra bags given- maybe add back up bags under the sink (just a suggestion) like they had paper towels and things.
Also, luggage carts were hard to come by and the front desk lady at check out said guest keep them in the room- I don’t think that should be a thing. Not fair to the other guest that need them

2026-08-17 • via Nuitee
A
Ashley • family_with_children • us
10
Quiet and comfortable.
Pros:

Everything was fine. Everything was good the way it is

Cons:

Everything was good just the way it is.

2026-08-17 • via Nuitee
D
Denise • solo_traveller • us
10
Front desk
Pros:

Front desk staff went above and beyond to accommodate me during my trip. Because of them I will always choose to stay here without hesitation. Thank you for providing a great experience. Denise Brooks

Cons:

Sink was clogged

2026-08-16 • via Nuitee
H
Harry • couple • us
1
Won’t stay there again!!!
Pros:

Nothing

Cons:

No hot water
No free breakfast
Charged $5.00 to park and it was just a regular parking lot!!!

2026-07-21 • via Nuitee
R
Raquelle • solo_traveller • us
8
2026-07-18 • via Nuitee
S
Siobhan • couple • us
7
Great except for having to pay for parking
Cons:

There was no breakfast, which was offered at another location we at prior and there was a charge for parking which was a straight up money grab!

2026-07-12 • via Nuitee
A
Austi • family_with_children • us
6
Pros:

The staff was friendly when were their but we only slept their I also like the kitchenette I was able to make breakfast for the kids in the morning

Cons:

The first night their was no lights the power kept going off,their was ants in the room I told them they needed to come spay an but we kept finding them especially in the bed where my daughter an little cousin was sleeping

2026-07-09 • via Nuitee
B
Brandy • family_with_children • us
10
I am extremely impressed with this beautiful property.
Pros:

This is the absolute best hotel I have ever stayed at! We do travel volleyball and stay at pretty great hotels quite often. However, this one in particular far surpasses any we have ever stayed at. The price point was huge for us because we have a family of 7 and a doggo. We comfortably fit in the room (queen suite). The staff was extremely pleasant and helpful when I did have a tiny issue in trying to extend our stay one more night. This error was created by me but the staff graciously helped and was very patient through my anxiety. I really appreciate every single encounter and amenity that we utilized. We will definitely be staying again whenever we are in the area.

2026-07-07 • via Nuitee
M
Michael • couple • us
10
2026-07-06 • via Nuitee
K
Kasia • couple • us
10
Rooms are immaculate with soft beds might I add great amenities and breakfast
Pros:

Rooms are immaculate with soft beds might I add great amenities and breakfast

Cons:

Little noisy in the lobby

2026-07-03 • via Nuitee
L
LaTasha • couple • us
10
Pros:

Everything was wonderful. Everything was clean and the staff was friendly and helpful. I love staying here!

2026-07-02 • via Nuitee
J
Jon • couple • us
10
2026-07-01 • via Nuitee
H
Harold Richard King • solo_traveller • us
9
Pros:

location

Cons:

outdoor courts and play area a little loud into late night.

2026-06-30 • via Nuitee
C
Casey • family_with_children • us
8
2026-06-30 • via Nuitee
L
Lee • solo_traveller • us
10
2026-06-29 • via Nuitee
S
Susan • family_with_children • us
9
This was our first stay there and the accommodations were very nice.
Pros:

Hotel was clean and comfortable. They had free coffee all day.

2026-06-29 • via Nuitee