Moonfleet Manor Hotel

Everything was fabulous

The pool was closed and only opened for few hours for our last day. Also it closed at 6:00pm rather than 8:00pm as advertised. It would be great if they could provide boat access to Chesil beach from the hotel as you need to drive to the near town.

Generally the staff were fantastic, a lot of younger members of the team who seem really switched on and understanding of how children act. However, my partner had a last minute meeting put into the diary and that meant it was going to be a push to check out for 11am. I asked the lady at reception if we could leave at 11:30 - she asked for our room names and she felt the need to curtly correct the way that I said "Clement". I can move on from that however then she states that they would not be able to accommodate an extra 30 mins unless they charge me? So having paid £450 for one night and spent an extra £220 on food & drinks at the hotel, they cannot accommodate an extra 30 minutes? Understandable if this is hotel policy - but I do wonder if the matron attitude is also hotel policy?

On check out, I did highlight that there was grit in the bed sheets from previous guests when it came to us going to bed. Darren who checked me out was apologetic and lovely.

The food was largely ok. If you’re staying for a week, the menu doesn’t change so it gets repetitive quickly. Our room was excellent. The grounds, lounges and restaurant are nice but some parts of the hotel have aged badly. If the walkways to the amenities; games room, spa, pool, weren’t painted a nice colour, they would’ve been quite bad. Crazy golf should be taken down and rebuilt.

As above , road condition. Otherwise , very pleasant for a family hotel.

Leaving for home was the worst thing.
Swimming pool only having one 'adult only hour' per day at 7am. Local families use the pool after school ? Busy for children. Good for people with children of course.
Entrance road is not good for low cars so you are warned to be careful.

There was a musty, stale smell in the reception area on arrival. Walls are quite thin and chat could be heard from neighbouring guests (thankfully it was only chat!). The pool and sauna area was lovely but quite gloomy. I am glad I had paid such a good price as I would not have been happy paying a high price point with the amount of dogs in residence. Whilst I appreciate this hotel welcomes dogs, I personally find it off putting to know dogs had stayed in our room - I would have preferred a completely 'dog-free' room option. After our stay we made an onward walk to Weymouth where our car was and then drove back to the hotel to collect our bags - this driveway is very pot-holed. I am giving my stay a 7 purely based on the dogs, not everyone loves dogs.

Had breakfast at 9am. The hot breakfast buffet was cold on the first morning. Burners on all food items were switched off. Nobody appeared to be managing/monitoring the area. Some hot foods were not replenished until asked.as was the same with the cold buffet. On the first morning, the yoghurt had run out completely (none in the building). Evening dinner could have been more creative for a hotel. It is very much like Whetherspoons, which is fine, but personally, when staying at a hotel, I would prefer going up a notch or two

Cold breakfast buffet

Dog not allowed in main restaurant but tables set out in lounge area which was fine. Great as by open fires in the evening but sometimes difficult to find restaurant staff but it was out of season.

The road leading to the hotel was quite bad with large pot holes

Some of the facilities over in the play barn seemed a little bit dated/tired