Sena Boutique Hotel & Travel

Hotels
9 (2446 reviews)
20 Phố Hàng Hòm , Hanoi , vn

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Cons:
Noise from thin walls
Limited elevator access
Old facilities

Categories

Cleanliness
8.25
There are mentions of noise and thin walls which can affect perceived cleanliness.
Service
9.75
Overall sentiment highlights very friendly and helpful staff in multiple reviews.
Location
9.75
Many reviews remark on the excellent location in the heart of the city.
Room Quality
8.75
Rooms are often described as nice and spacious, with some upgrades noted.
Amenities
8.25
Some reviews suggest basic amenities or lack thereof.
Value for Money
8.75
While there are mentions of it being pricey, the overall experience suggests good value.
Food and Beverage
9.25
Multiple positive mentions regarding breakfast and food options.
Overall Experience
9.25
Overall, guests express a very positive experience with no major complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:22

Property Description

Luxurious Accommodation
Indulge in our allergy-free rooms with modern amenities, ensuring a comfortable stay. Enjoy city views and premium bed linen in select rooms.

Convenient Services
From concierge assistance to currency exchange, our 24-hour front desk is here to cater to all your needs. Make use of our tour desk to explore Hanoi effortlessly.

Delicious Dining Options
Start your day with a delicious breakfast spread offering buffet, à la carte, and continental choices. Unwind at our on-site restaurant and savor delectable dishes in a cozy setting.

Experience luxury and convenience at Sena Boutique Hotel & Travel. Book now for a memorable stay in Hanoi.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 2446 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.75
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 9.25
L
Lucille Marie • solo_traveller • be
10
Nice hotel in the old quarter
Pros:

We loved the place! The staff was very friendly, helpful and full of good advices.

Cons:

Nothing, everything was perfect

2026-04-25 • via Nuitee
F
Florence • family_with_children • fr
9
Un excellent séjour.
Pros:

Hôtel très bien situé et cependant très calme, propre et avec un personnel disponible et très agréable.

Cons:

Rien de négatif à signaler.

2026-04-25 • via Nuitee
C
Camille • family_with_children • fr
10
Ideal pour quelques jours à Hanoi
Pros:

Hyper bien placé dans le vieux centre, l’hôtel est confortable et le personnel au petit soin pour nous.

2026-04-25 • via Nuitee
P
pascal • solo_traveller • fr
9
Pros:

Le personnel est très chaleureux
La rue est assez calme malgré le secteur

Cons:

Les chaises de la salle du petit déjeuner sont encombrantes et beaucoup trop lourdes
L'entretien général qui pourrait être meilleur

2026-04-24 • via Nuitee
R
Rosa • couple • es
8
2026-04-24 • via Nuitee
A
Anh Hong • solo_traveller • ca
9
Pros:

Overall, everything is good. Staff is nice and helpful

2026-04-24 • via Nuitee
R
Rachel • solo_traveller • gb
7
2026-04-24 • via Nuitee
S
Sanem • solo_traveller • tr
10
Nice stay
Pros:

Location was great, Staff were lovely and helpful.

Cons:

Not a deal breaker but the room could be cleaner.

2026-04-24 • via Nuitee
D
de Olaso • solo_traveller • ar
1
Pros:

Nada

Cons:

Lo reserve para mi hijo y cuando el llego, me dijo que nada que ver con las fotos, durmió la primera noche y se fue a otro la 2 y 3

2026-04-24 • via Nuitee
N
Noemi • solo_traveller • ch
10
2026-04-24 • via Nuitee
M
Martine • solo_traveller • fr
10
2026-04-24 • via Nuitee
J
Jacque • extended_group • nz
10
Mr David, Amy, Hana and Thong made the stay with their personlised service, always happy to help and nothing is too much
Pros:

The location was central so it was perfect for walking around the shops and to restaurants. The breakfast they offer is fantastic

Cons:

Nothing

2026-04-23 • via Nuitee
N
Nicole • extended_group • ca
9
Excellent
Pros:

The staff on our arrival on a last minute booking. The rooms were clean and confirtable.

2026-04-23 • via Nuitee
C
Cluclu • solo_traveller • fr
10
2026-04-23 • via Nuitee
D
Danelle • solo_traveller • au
10
Pros:

Very clean rooms. Friendly staff who could not do enough for us!! Yummy brekky

2026-04-23 • via Nuitee
C
Carmen • couple • es
7
2026-04-23 • via Nuitee
R
Rachel • couple • gb
7
Pros:

The location and staff are great

Cons:

It is in need of repair and some areas don’t appear overly clean - for example the bathroom

2026-04-22 • via Nuitee
M
marine • solo_traveller • fr
10
Pros:

Hôtel très bien placé au cœur du vieux quartier pour visiter et se restaurer. Le personnel est très gentil pour nous renseigner et nous rendre service. Les chambres sont propres et confortables et présentent un bon rapport qualité prix. Nous étions 4 avec 2 enfants et il y avait deux grands lits pour y dormir confortablement. Vous pouvez y laisser vos bagages si vous faites des excursions et que vous revenez à l'hôtel quelques jours plus tard, c'est pratique.

2026-04-22 • via Nuitee
S
Sender • solo_traveller • nl
7
Pros:

Friendly people, central location. Value for money.

Cons:

Hotel needs a renovation. Rooms are old. Pictures at booking.com doesn't show the reality.

2026-04-22 • via Nuitee
W
WILLIAM • couple • it
10
Pros:

All good and everyone kind and willingness to help and provide recommendation

2026-04-22 • via Nuitee