Hoi An Hai Au Boutique Hotel

Hotels
8.4 (335 reviews)
576 Cua Dai , Hoi An , vn

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Great location near attractions
Cons:
Issues with cleanliness
Limited breakfast options

Categories

Cleanliness
7.65
Some reviews mentioned issues with cleanliness, particularly in the bathrooms.
Service
9.62
Service was frequently praised, with staff being described as friendly, helpful, and accommodating.
Location
9.16
Multiple reviews noted the excellent location, close to the main attractions.
Room Quality
8.3
Rooms were described as spacious and well-equipped, although some mentioned comfort issues.
Amenities
8.14
Amenities were generally well-received, with a nice pool being highlighted.
Value for Money
8.6
Positive remarks on value for the price paid, particularly for service and location.
Food and Beverage
7.15
Breakfast options could be improved according to one review.
Overall Experience
8.62
Overall positive experience reported by guests, with many recommending the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:01

Property Description

Modern Rooms with Free WiFi
Hai Au, situated on the edge of Hoi An's historic Old Town, offers contemporary rooms with complimentary WiFi. The air-conditioned rooms boast balconies, cable TV, and minibars. Some even feature computers for added convenience.

Convenient Amenities
The hotel provides an outdoor pool, a restaurant serving a variety of cuisines, and a travel desk for tour arrangements. Guests can also enjoy a buffet breakfast daily and access 24-hour room service.

Exploration and Assistance
Within a short walk to the Old Town center, guests can easily immerse themselves in the local culture. The hotel's travel desk aids in booking tours, while the 24-hour reception ensures assistance whenever needed. Don't miss the chance to book your stay at Hai Au for a memorable experience.

Important information:

Please note that the hotel offers pick-up from the airport or the train station in Da Nang, at an extra charge. Guests who wish to make use of this service are requested to inform the hotel directly in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for VND 150,000 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 335 reviews
Cleanliness: 7.65
Service: 9.62
Location: 9.16
Room Quality: 8.3
Amenities: 8.14
Value for Money: 8.6
Food and Beverage: 7.15
Overall Experience: 8.62
E
Evie • extended_group • gb
10
Pros:

Lovely hotel with amazing friendly staff who go above and beyond to make sure you have everything you need. The rooms are nice, comfortable and exactly as pictured. The hotel is in a good location and an easy walk to the old town.

2026-07-03 • via Nuitee
K
Koos1007 • solo_traveller • nl
6
Okay
Pros:

Het personeel was over het algemeen vriendelijk en behulpzaam. Het zwembad is heerlijk en goed om baantjes te trekken.
Het hotel is op zo'n 10 minuten lopen van Old Town, dus prima te doen. In straat zijn vele restaurants en ook einde bsn het straatje de hoek om is een goedkope WinMart.

Cons:

Toch een paar minpunten. Het hotel belooft ontbijt, maar dat is er momenteel niet. Ook staat er dat de TV kabelzenders en internet heeft, dus niet.
Het balkon is 30 cm breed, dus alleen om te staan (roken), zeker niet om te zitten. Tot slot is het hotel ontzettend gehorig..mensen die op de begane grond praten, hoor je zelfs op de verdiepingen er boven op je kamer. Kinderen die huilen en schreeuwen op andere kamers is nog erger. De ventilator in de badkamer (die ook nodig schoon moet, vol stof) werkt als een soort luidspreker, want ze komen op de gang uit... niet echt handig gebouwd.

2026-07-01 • via Nuitee
T
Thị Vân Hương • solo_traveller • vn
8
2026-07-01 • via Nuitee
J
Jennine • couple • au
10
Beautiful quiet area, clean rooms walking distance to the markets, local spas pubs and tailors. The two female staff at
Pros:

Friendly helpful staff, great location

Cons:

There was nothing to complain about

2026-06-30 • via Nuitee
I
isabella • couple • gb
8
2026-06-27 • via Nuitee
M
Matt • solo_traveller • nz
10
Pros:

Hien and the rest of the staff were extremely helpful throughout my stay.
Highly recommend.

2026-06-25 • via Nuitee
G
George • couple • gb
10
2026-06-22 • via Nuitee
H
H • solo_traveller • in
9
Pros:

The reception Hien was so kind and went out of the way to help whatever we ask

Cons:

There is no room service

2026-06-21 • via Nuitee
T
Tuấn Thanh • solo_traveller • vn
8
2026-06-19 • via Nuitee
T
Tran • family_with_children • vn
8
2026-06-15 • via Nuitee
S
Sophie • solo_traveller • nz
10
For the price it did everything I needed it too!
Pros:

Pool was fantastic.
The ladies on the front desk were fantastic, super helpful!

2026-06-14 • via Nuitee
E
Ewan • couple • fr
8
2026-06-12 • via Nuitee
T
Thu Nga • family_with_children • vn
9
Pros:

Thoáng mát, sạch sẽ

Cons:

Hơi xa trung tâm tí :))

2026-06-10 • via Nuitee
たー • solo_traveller • jp
8
2026-06-09 • via Nuitee
Đinh Thị Nga • solo_traveller • vn
10
Pros:

Ở Hội An thật tuyệt vời,nhân viên phục vụ OK
Phòng nghỉ sạch sẽ.tuyệt vời nhất có bể bơi rất OK

2026-06-08 • via Nuitee
Y
Yuval • solo_traveller • ca
9
Pros:

מיקום מצוין וקרוב לבית חב״ד

Cons:

הוילונות לא ממש מונעים את האור של החדר

2026-06-07 • via Nuitee
G
Gillian • couple • au
9
Always a pleasure
Pros:

After spending many years staying at this hotel, many memories we have had and always friendly helpful staff, they are awesome.
Though we think that there needs some maintenance done to bring hotel back to its glory, it wouldn’t take much.
We have and will stay at hotel again, friendly, great location, clean and comfortable.
Affordable accommodation.
Love the HaiAu 💕

Cons:

Stated above

2026-06-06 • via Nuitee
T
Talita • couple • br
10
Muito boa, funcionários prestativos, quarto confortável, só falará um box ou cortina no banheiro.
Pros:

Quarto grande, cama confortável.

Cons:

Falta um box ou cortina no banheiro.

2026-06-05 • via Nuitee
A
Andrew • solo_traveller • au
9
2026-05-28 • via Nuitee
M
Mauricio • solo_traveller • au
10
2026-05-22 • via Nuitee