Extended Stay America Select Suites - Louisville - South

At 4:00 am I felt something on the bed I had roaches. In the kitchenette and bathroom. I killed them and left them for the cleaning staff to see. The tv had no signal and the light switch only worked by the door no by the bed.i checked out immediately called the phone for someone to check me out to tell them about my problems. No one can do I left cad by window and left

Wasn't there an hour before roaches starting coming out from EVERYWHERE, Called after hours support and showed them all the dead roaches and was told i couldn't move until next day. Was up until 4am killing roaches VERY UNCOMFORTABLE. Had a few throw blankets in the car had to lay across bed for kid to sleep. Hung bags on rack so nothen was on the floor. Next morning had to take matters into my own hands and contact booking.com 5 times b4 I was giving a new room key for another floor which also had roaches crawling in cabinets while just walking in door. Then given a 3rd key and still found roaches on 4th floor. Hadnt showered or barely slept & Spent HOURS with my car running kid in car going back and forth with front desk and support Caleed a total of 12 times for a refund which I've yet to recieve a confirmation for. And was only offered half my money for 2 nights which is totally INSANE because we didnt even stay a full day I have NEVER in my life seen roaches in a Hotel. YOUR BETTER OFF GOING ANYWHERE else unless you can sleep with critters.

Soon as I walked in the smell was horrible throughout the whole lobby the smell was horrible in the halls as well like mold. I booked a suite with a queen bed and a sofa when I got to the room it was an old outdated room with just mattress on metal frame the clock was flashing behind the table was a white powder on floor there was no sofa I went to front desk and told them this is not what I booked and paid for she said the photo on booking are not real and they don’t have sofás in room with that I left immediately I couldn’t deal with look f
Of the room and smell she said she gave me a refund I have yet to get it

Roaches (at least one a day.) Nothing, as in completely empty, kitchenette supplies. Only one mini hotel soap bar for "toiletries." While clean, cabinets were old and damaged. This is an owner/brand issue as the workers were obviously doing their best.

El refrigerator is sucio

Dirty

Nothing so far. Every stay has been good.

A lot to list.

hole in door, dried blood behind door, paint on walls was all scratched up, dirty floor, dust everywhere.

There were bugs in the room. We opened the door and a roach fell off of the wall. There were bugs in the bathroom as well. We were afraid to leave anything in the floor.