Hotel Indigo Bintan Lagoi Beach by IHG

Hotels
IHG
9.6 (24 reviews)
Gurindam Street 12, Plot B3-01, Lagoi Tourism Area, Riau Islands, Bintan, Bintan, 29155 , Bintan , ID

Facilities

Free breakfast
Meeting rooms
Nature reserve
Free WiFi
24-hour front desk
Luggage storage
Continental breakfast
Designated smoking area
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Superb food quality
Cons:
Cleanliness issues in rooms

Categories

Cleanliness
8.56
There were mentions of hair and dust in the room, indicating a need for improvement in cleanliness.
Service
10
Most reviews highlighted the excellent service by staff, indicating a very positive sentiment.
Location
9.56
The resort is described as beautiful, quiet, and relaxing, suggesting a great location.
Room Quality
9.56
Rooms were not explicitly mentioned, so assumed standard quality for this hotel tier.
Amenities
9.56
Amenities are positively mentioned in context, especially the pool and restaurant.
Value for Money
9.56
Implied positive sentiment due to high-quality food and service, though not explicitly mentioned.
Food and Beverage
10
Food quality was described as superb, with specific mention of the restaurant's menu.
Overall Experience
10
Multiple reviews expressed full satisfaction and desire to return, reflecting a perfect overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:40

Property Description

Luxurious Amenities
Indulge in two outdoor swimming pools, a 24-hour fitness center, and complimentary Wi-Fi.

Dining and Entertainment
Savor delicious meals at the restaurant or order 24-hour room service. Enjoy drinks at the poolside bar or the stylish lounges.

Convenience and Comfort
Experience exceptional service with concierge assistance, limo service, and a complimentary breakfast. Book now to enjoy this beachfront paradise.

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is recommended for transportation to and from this property.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Transportation

    Car recommended

  • General

    Professional property host/manager

Location

Guest Reviews

9.6
Based on 24 reviews
Cleanliness: 8.56
Service: 10
Location: 9.56
Room Quality: 9.56
Amenities: 9.56
Value for Money: 9.56
Food and Beverage: 10
Overall Experience: 10
S
Sheridan
10
A beautiful slice of Indonesian paradise
Pros:

What an amazing slice of paradise! The hotel is less than a year old, stylishly appointed with friendly can-do staff.
Totally unlike Bali - no crowds, no noise, pristine white sand. A shot hop by ferry from Singapore so you can mix the cosmopolitan bustle of Singapore with the laid back paradise that is Bintan Island.
I give Hotel Indigo full marks for a beautiful experience!
I’ll definitely be back!

2025-10-09 via Nuitee
H
HAJIME
10
プールバーが最高でした!
Pros:

従業員の方のサービスがよく、レストランやプールはとてもよかったです。部屋の掃除が甘い(髪の毛が落ちている、埃が溜まっている)ところがあったのでそこが改善されると更によいです。

2025-09-13 via Nuitee
D
Daniela
10
Pros:

Absolut überragend das gesamte Resort ist wunderschön und sehr ruhig und entspannend! Besonders zu erwähnen ist die hochwertige Küche ! Wir wollten gar nicht mehr gehen und vermissen jetzt schon diese wunderschöne Zeit!

2025-09-01 via Nuitee
E
Eldon partner
10
Pros:

Food was superb. Recommend to get the prepaid dinner option as you can cash out to the standard menu any night. Satay bar was fantastic experience.

2025-08-16 via Nuitee
K
Kenji family_with_children
10
Pros:

It was so good experience for me and my family.

2025-08-16 via Nuitee
H
HIROSHI family
10
Pros:

スタッフがとても良かった。

2025-08-15 via Nuitee
H
Huanhuan
10
Pros:

Great place, will visit again.

2025-08-10 via Nuitee
M
MAYUMI
8
Pros:

レストランが実質ひとつしかなく、インドネシア料理以外は、改善の余地が残ります。

2025-07-22 via Nuitee
V
Verified traveler
10
オススメ!
Pros:

スタッフが親切で快適な滞在が出来ました

2025-07-08 via Nuitee
E
Eddie
10
Nice relaxing stay
Pros:

The staff has been very friendly and very helpful! We love how we can cross over to holiday Inn for the kids activities while the hotel has the best swimming pool view!

2025-06-08 via Nuitee
J
Jerome family
10
Pros:

Hôtel très agréable
Séjour très relaxant

2025-05-29 via Nuitee
C
Chen family
10
Pros:

Really nice one - great service , and surrounding

2025-05-25 via Nuitee
P
Paul
10
Fantastic get away fir long weekend
Pros:

Excellent from top to bottom but breakfast and dinner service was slow and personnel still unsure what to do and how to serve. More training needed.
EG- my Soup for starters arrived at the same time my Leg of Lamb. Waiter had no idea which he should give me first. Laughable but please at a 5 Star !!

2025-04-21 via Nuitee
G
G
10
Three generations on holiday
Pros:

Three generations stayed at the Hotel Indigo for a week and we had a fabulous time. The hotel is spotless and beautifully designed. We had a fabulous round bath in the window with great views over the beach.
The food was excellent, so much so that we didn’t leave the hotel all week.
It is situated on a site with a Holiday Inn and you can use all their facilities as well including a really good children’s play area.
There are two pools plus a children’s pool so ideal for families.

2025-04-14 via Nuitee
V
Verified traveler
10
Relaxing Long Weekend
Pros:

Relaxing stay with attentive service. The resort grounds are lovely and new, and facilities are well spread out. Food quality was ok given the price and the prices of treatments at the spa (at the neighbouring Holiday Inn) were very affordable. The only downsides were the smell (liken to wet dog smell) that greeted us when we first entered our garden pool suite. It took some airing and a dehumidifier supplied by the resort to mediate the matter plus the safe that kept malfunctioning. Otherwise, everything else made for a lovely long long weekend in Bintan.

2025-04-05 via Nuitee
M
Marine partner
10
Pros:

Superbe établissement
Magnifique piscine, personnel d’une grande gentillesse et nourriture délicieuse.
4 jours hors du temps

2025-03-26 via Nuitee
C
Christopher
10
Pros:

Fabulous hotel, only opened last October.
Room was so well equipped.
Lovely beachside restaurant, great food.
Friendly staff.
Beautiful grounds, pools were amazing.
Beach and sea beautiful.
I cannot praise this hotel too highly.
Highly recommend it for a lovely relaxing holiday.

2025-03-11 via Nuitee
W
William
10
5 dager på Bintan
Pros:

Fantastisk hotell ved stranden, alt er helt nytt og rent og pent og høy standard. Bassenger og solsengene er vilt komfortable og dette er nok det flotteste hotellet vi har bodd på - og til en rimelig pris.
Alle veldig hyggelige og service innstilte og resepsjonen hjelper med alt man måtte ønske.
Kan virkelig anbefales!
PS! Madrassene i sengen er litt for harde etter min smak..

2025-03-07 via Nuitee
V
Verified traveler
6
Good but so random!
Pros:

A nice resort in a beautiful location, but...
Service is totally random. I suspect it's the first hospitality operation by the developer with very few hospitality professionals on site. Loads of young staff doing who knows what. They are very polite but most of them have no idea about customer service. They are out of towels every time you arrive at the pool. They ration toilet paper like it's gold (I'd get it if you were catering for Germans but there were none to be seen). Also, the same housekeeping crew left their master key in our room one day! One evening had to walk out of the restaurant without eating as the starters hadn't arrived after 90 minutes.
But then there is the big one! For all the big men out there.Their toilets are these eco-friendly things that are so tight that you have to choose if you are going for number 1 or number 2. If going for #2 your average size buddy will be hanging out over the edge of the seat.

2025-02-19 via Nuitee
A
anthony partner
10
Pros:

Très bel hôtel joliment décoré, ouvert récemment avec de très belles chambres tout confort deux piscines géantes donnant sur la mer. Calme et apaisant mais le plus important est la qualité du service et surtout la gentillesse de tout le personnel présent qui change tellement de Singapour. Tout le monde a l’air ravi de vous voir. Merci à tous pour cet excellent séjour. Ah j’allais oublier, petit déjeuner délicieux également. N’hésitez pas vous serez ravi.

2025-02-16 via Nuitee