Sands Motel by Ontario Airport & Toyota Arena

From May 17–28, 2026, I paid Sands Motel $871 for a two-week stay. During check-in, staff pressured me to sign a contract without allowing me to review a copy first, claiming it was company policy to provide it only after signing. After entering my room, I immediately found unsanitary conditions, including foul odors, bugs, and what appeared to be feces. I reported the issues, but staff stated housekeeping would not be available until the next day. As the night continued, I encountered more bugs and more bug bites, requiring medical attention. When I attempted to leave and requested a reasonable compromise, management only offered two additional rooms, both of which had similar cleanliness and hygiene problems. I stayed in Rooms 116 and 114, which also lacked basic amenities such as accessible power outlets near the bed. The motel failed to provide safe, clean, and habitable accommodations as advertised. I reported the matter to Booking.com, BBB, local authorities, and police. No one has resolved this issue yet. The business should not exist and ahould be shut down immediately.

Front desk were not too friendly and very strict.

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No AC, no shampoo, no extra towels and checking early fee was ridiculous

Filthy , no bugs but bathroom was scary ! Window raw glass broken! A/c was makeshift with faulty outlets !

Nothing

The second room was dirty I had to clean it the room had little roaches alot of them you can't leave any food out your feet will turn black due to it not being clean they don't give enough towels i called tobask for late check out and they said yes then all of a sudden the father was banging on the door and said no so I had to rush police where outside harassing people they did not care about the roaches and the lighting is only the lights in the ceiling the stage room had lamps as well so it was either full force lighting or darkness

My chick had to clean the room, she wipes the floor and it was horrible, on top of that has baby roaches which only means the Brady bunch of roaches is elsewhere waiting for the lights to go off, then on tha way out get harassed by police in which I believe wer called by the dude working sands motel, WONT BE GOING THER NO MORE!🖕🖕

Bugs

They said they were booked

Small cockroaches ran on the walls on the floor in the bed. I woke up. I had smashed one on the bed stepped on the floor I smashed another 1 when I told the owner. He said he would have his handyman. Spray it was pretty gross

The area was dirty