Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch

Hotels
•
Protea Hotels by Marriott
8.7 (731 reviews)
Whitely Street; Melrose Arch Precinct; Melrose Arch , Johannesburg , za

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Clean environment
Great location
Cons:
Room layout issues
Limited food options

Categories

Cleanliness
8.3
Clean and well-maintained, but some reviews indicated issues with room layout and privacy.
Service
9.3
Service received high praise for friendliness and responsiveness from staff.
Location
9.3
Located in a lovely and central area, making it convenient for guests.
Room Quality
7.8
Room layout was awkward and basic amenities lacking; however, rooms were clean.
Amenities
8.8
Amenities are generally good, but some rooms were noted as lacking luxury.
Value for Money
8.8
Good value considering the service and location, though some improvements needed.
Food and Beverage
8.3
Breakfast had a wonderful variety, but options were limited at other times.
Overall Experience
9
Overall stay was enjoyable, with varied experiences shared by guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 07:13

Property Description

Luxury Accommodations and Design
Experience luxury at its finest with our upscale guestrooms featuring luxury bedding, floor-to-ceiling windows, and modern amenities including LCD TVs and in-room safes.

Dining Experience
Indulge in a culinary journey at our in-house restaurant offering delectable dishes for breakfast, lunch, and dinner. Unwind at our elegant bar with signature cocktails and milkshakes in a vibrant setting.

Convenient Location and Nearby Attractions
Located in the heart of Johannesburg, our hotel is just a stone's throw away from the Melrose Arch Precinct and a short drive from major attractions like Rosebank Mall and Wanderers Golf Club.

Book your stay now at Protea Hotel Fire & Ice! by Marriott Johannesburg Melrose Arch for an unforgettable experience.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ZAR 75 per day.

Location

Guest Reviews

8.7
Based on 731 reviews
Cleanliness: 8.3
Service: 9.3
Location: 9.3
Room Quality: 7.8
Amenities: 8.8
Value for Money: 8.8
Food and Beverage: 8.3
Overall Experience: 9
J
jamal • solo_traveller • ae
10
2026-04-18 • via Nuitee
W
warren • couple • ae
10
Pros:

Location is perfect, great hotel and friendly staff

2026-04-18 • via Nuitee
S
suzette • solo_traveller • za
10
2026-04-17 • via Nuitee
A
Augusto • couple • pe
5
2026-04-16 • via Nuitee
M
MIRENDA • solo_traveller • za
4
2026-04-16 • via Nuitee
A
Ayodeji • solo_traveller • gb
9
Beautiful space
Pros:

It was a really nice hotel and i enjoyed my stay.

Cons:

I requested early check in but they weren’t able to accommodate and i had to spend a lot of time walking around the arch.

2026-04-15 • via Nuitee
U
Unita • family_with_children • za
8
Pros:

Central location in Melrose
Walk to restaurants, banks, conference rooms, business centre.
Staff were helpful and friendly.
Admirable decor. Beautiful lounges to socialise. Private spaces for business meetings.
Clean Neat rooms.

Cons:

Liked everything

2026-04-13 • via Nuitee
R
Robert Bruce • solo_traveller • za
9
2026-04-13 • via Nuitee
N
Nel • solo_traveller • za
7
2026-04-13 • via Nuitee
D
David • solo_traveller • au
10
2026-04-11 • via Nuitee
F
Frank • family_with_children • za
5
Fair
Pros:

Location

Cons:

1. Fav tv channels not working on 1st day.
2. Moved to another room same problem.
3. Booked room with view., moved to room without, twice
3. Staff not completely honest on feedback, some not clued up on amenities.
4. Toilet suction/ ventilator fan not effective.
5. Tv mounted too low making it difficult to watch in bed.

2026-04-08 • via Nuitee
S
Savannah • solo_traveller • za
10
2026-04-08 • via Nuitee
N
Nonso • couple • ae
10
2026-04-07 • via Nuitee
T
Thuli • couple • za
7
2026-04-06 • via Nuitee
A
Anita • couple • za
9
LIGGING HET ONS UITSTEKEND GEPAS
2026-04-06 • via Nuitee
S
Shaun • solo_traveller • za
9
Pros:

Friendly Employees, Great Design, Reasonable pricing on food and beverages.

2026-04-05 • via Nuitee
G
Gregory • solo_traveller • au
9
Will be back
Pros:

Plan to stay regularly for my SADC region business travel and my colleagues, but seek a much better corporate Frequent guest rate

Cons:

Price was very high

2026-04-04 • via Nuitee
J
Jacqui • solo_traveller • za
10
2026-04-04 • via Nuitee
M
MOHAMMED • family_with_children • za
10
Pros:

Great service.

2026-04-03 • via Nuitee
T
Tim • couple • de
10
2026-04-03 • via Nuitee