Swing & Pillows - Kelana Jaya Selangor

Hotels
8.1 (218 reviews)
no 73, Jalan SS 25/2 , Petaling Jaya , my

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Location to LRT
Value for Money
Cons:
Cleanliness issues
Service complaints

Categories

Cleanliness
6.49
Several reviews indicate that cleanliness was an issue, with the need for better hygiene standards.
Service
7.96
Some reviews noted rude and unprofessional staff, impacting the service quality.
Location
9.5
Multiple reviewers praised the hotel's convenient proximity to the train station.
Room Quality
7.45
Comments regarding room size and noise levels noted a lack of comfort.
Amenities
7.48
Lack of basic amenities such as toiletries impacted the overall score.
Value for Money
9.44
Guests felt they received reasonable value considering location and pricing.
Food and Beverage
8.49
No specific issues mentioned, hence rated based on standard expectations.
Overall Experience
7.96
Mixed feelings from reviews, with notable complaints contrasting with positive sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 13:37

Property Description

Convenient Location
Located just 14 km from Mid Valley Megamall, our hotel provides easy access to popular attractions.

Modern Amenities
Enjoy free WiFi during your stay at our 2-star property in Petaling Jaya.

Nearby Attractions
Explore Perdana Botanical Gardens and KL Sentral, both just 15 km away from our non-smoking hotel.

Book now for a comfortable and convenient stay at Swing & Pillows - Kelana Jaya Selangor!

Important information:

The property's reception opening hours are: 10:00 to 22:00This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 218 reviews
Cleanliness: 6.49
Service: 7.96
Location: 9.5
Room Quality: 7.45
Amenities: 7.48
Value for Money: 9.44
Food and Beverage: 8.49
Overall Experience: 7.96
M
Mr • couple • my
9
Pros:

Nice place

2026-04-07 • via Nuitee
M
Mr • couple • my
9
Pros:

Ok

2026-04-02 • via Nuitee
R
Rao • family_with_children • my
10
Best swings and pillows that I stayed
Pros:

Like the environment they keep....it's very clean and comfortable

Cons:

There is nothing that I don't like...

2026-03-31 • via Nuitee
D
DATO'GAN • couple • my
10
2026-03-18 • via Nuitee
M
Mark • family_with_children • my
1
Property sold my room and told me at 9pm the day of checkin
Pros:

Clean and comfortable for the price

Cons:

The property called at 9pm the day of checkin and told me there were no more rooms available. I had a confirmed booking.

The staff moved me to another one of their properties and lied about it being closer to where I intended to be staying near

2026-03-16 • via Nuitee
W
Wei Leong • family_with_children • my
5
2026-03-15 • via Nuitee
M
Ms R ❤ • family_with_children • my
7
Pros:

Strategic near lrt, comfortable and clean...

Cons:

Tv don't have any channel... So sad... At level 1.. hope management upgrade the tv...

2026-03-09 • via Nuitee
M
Masataka • solo_traveller • jp
4
恐らくもう使わない
Pros:

目の前にKelana Jaya stationがあり、クアラルンプール中心地に移動する際はとても便利。

Cons:

滞在時は新しくオープンしたばかりだそうで、チェックインの際の支払い時にセキュリティーfeeの支払いができず苦労した。カウンターのQRコードも読み込めず、しかもマレーシアの口座を持ってないとできないなど、現地の友人がいなかったら恐らくどうにもならなかった可能性がある。

2026-02-13 • via Nuitee
A
Adilla • couple • my
8
good
Pros:

comfy

Cons:

nothing.all ok

2026-01-27 • via Nuitee
J
Jane • family_with_children • my
9
2026-01-26 • via Nuitee
T
Teh • family_with_children • my
7
Pros:

Friendly staff

Cons:

No TV

2026-01-25 • via Nuitee
B
Bard • couple • my
8
Nice but horrible parking ..
Pros:

Clean room and fresh smell

Cons:

Parking

2026-01-22 • via Nuitee
J
Jamil • solo_traveller • my
10
Pros:

Near to LRT

2026-01-19 • via Nuitee
M
Michael • couple • my
8
2026-01-19 • via Nuitee
I
Isaac • solo_traveller • my
3
So bad that when I had to stay another night I just went somewhere else.
Pros:

The blanket and pillows were comfy.

Cons:

The only outlet was unusable with the kettle's plug stuck inside it, the shower was not even warm at max temp, the hose leaks when used, shampoo bottle was empty, aircon was loud and noisy

2026-01-19 • via Nuitee
P
Penny • solo_traveller • my
7
2026-01-19 • via Nuitee
S
Steven • solo_traveller • my
10
2026-01-19 • via Nuitee
R
REFQAH AUNI • solo_traveller • my
7
2026-01-19 • via Nuitee
Z
Zhao Yun • extended_group • cn
5
Cons:

服务很不行，请提高服务意识和态度。试问一下，正常的房间没有枕头和衣架的吗？为什么我需要反复多次跟前台询问枕头和衣架，当然两天之后我收到了两个衣架，仅仅两个，还是在我反复询问下才获得。

2026-01-18 • via Nuitee
S
San Wei • family_with_children • my
10
2026-01-16 • via Nuitee