The Cayuga Inn at the Finger Lakes

Hotels
3.6 (38 reviews)
37 William St , Auburn , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Pets allowed
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Decent amenities
Cons:
Very poor cleanliness
Overpriced
Room quality issues

Categories

Cleanliness
1.6
Dirty and filled with drugs; stains on carpet; poor maintenance.
Service
5.6
Friendly staff, some responsiveness to issues.
Location
6.6
Location is a positive aspect mentioned in the reviews.
Room Quality
2.6
In poor condition; broken heater; small shower.
Amenities
4.6
King size bed, refrigerator, and TV were satisfactory.
Value for Money
1.6
Way overpriced for conditions mentioned.
Food and Beverage
3.6
Coffee was okay, but other offerings were meager.
Overall Experience
2.6
General dissatisfaction but some redeeming qualities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 02:52

Property Description

Convenient Location
The Cayuga Inn at the Finger Lakes is perfectly situated near popular attractions such as Carrier Dome and Destiny USA, offering easy access to the best of Auburn.

Comfortable Accommodations
Relax in our well-appointed guest rooms featuring amenities like air conditioning, flat-screen TVs, and complimentary toiletries for a comfortable stay.

Local Tips from Reception
Our friendly reception staff is ready to provide insider tips on exploring the area, ensuring you make the most of your visit.

Book now at The Cayuga Inn at the Finger Lakes for a memorable stay in Auburn filled with comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

3.6
Based on 38 reviews
Cleanliness: 1.6
Service: 5.6
Location: 6.6
Room Quality: 2.6
Amenities: 4.6
Value for Money: 1.6
Food and Beverage: 3.6
Overall Experience: 2.6
R
Rebecca solo_traveller us
1
Wasn't worth the 130 I ended up paying....
Pros:

The location was fine, and at least the coffee was hot.

Cons:

Well I don't even know where to start, got in at 11, got our room. Went in and there was hair all in the floor in the bathroom on the towels, the bathtub/jacuzzi that i paid extra for when we got there was filthy. The dude said it was the best room at their place and that it would be 40 extra cash. It was definitely not cleaned after it's last use, there was rat poop in the supposed clean sheets and blood stained on the sheets themselves. The only thing clean was the fridge and microwave in the room carpet smelled and definitely hadn't been vacuum. I dont ever complain about staying anywhere. I wouldn't recommend this hotel to anyone. Also got charged for my dogs even though I had my ESA letters with me. I tried to call the front desk noone answered i went to the front to see about getting my room switched no answer after ringing the bell, and Noone came back to the desk. I drove from Louisiana to New York in a matter of 31 hours. We slept on top of the sheets with no covers. After all the ac wasn't even remotely blowing cold. But hey at least there wernt bed bugs.

2026-07-01 via Nuitee
N
Nicolas family_with_children us
1
This place is a section 8 housing scum house
Pros:

Nothing

Cons:

Everything

2026-06-24 via Nuitee
J
Justine couple us
1
Very bad experience
Pros:

Literally nothing

Cons:

Everything. The room wasn’t clean, water damage in bathroom and hallways, windows had what seemed like paint on them, there was food in the freezer before we got there, desk person was rude, smelled like cigarettes.

2026-06-17 via Nuitee
K
Kenney couple us
3
Pros:

The staff was wonderful. When we checked in our tub needed cleaned, we asked they delivered.

Cons:

I wasn't aware of the homeless issue in the area. Alot of hotels house the homeless which is wonderful but it comes with the expense of people asking for money or yelling at all hours of the night.

2026-06-15 via Nuitee
J
Joshua couple us
1
Never stayed
Pros:

Nothing we refused to stay felt unsafe

Cons:

Very dirty and felt unsafe

2026-05-16 via Nuitee
C
Crystal solo_traveller us
5
2026-05-03 via Nuitee
J
Jeremy couple us
10
2026-04-04 via Nuitee
H
haley couple us
1
Cons:

urine stains in the room, burn holes in comforter, smelled of marijuana and bleach in the room and hallways, staff was rude and less than helpful

2026-03-10 via Nuitee
D
Deborah extended_group us
7
Working on updates.
Pros:

Friendly staff and good location for the price.

2026-01-19 via Nuitee
I
Ivan couple us
7
2026-01-19 via Nuitee
B
BRISTOL couple us
4
Won't be returning
Pros:

I liked the location and the desk clerk was as helpful as he could be

Cons:

Our tv didn't work so they came to replace it with a tv that had lines going through it and then told us it was ok to have the lines. The floor and the chair both had visible debris on them. We had to clean the jacuzzi before using it, like go get bleach at the store kind of cleaning. There were no large towels in the room at all even though it was a jacuzzi room. When we were finally ready to use the jacuzzi we removed our socks and when we stepped on the floor we realized 75% of the rug in the room was wet.

2026-01-12 via Nuitee
S
Sutliffe couple us
6
2025-11-11 via Nuitee
G
Giovanna couple us
6
2025-11-02 via Nuitee
T
Todd couple us
1
Pros:

Awful. Coffee OK but rest just meagre to non-existent. Parking was good.

Cons:

The place was way overpriced and delapidated. Stains on carpet throughout. Paint falling off. Dirty. No apparent cleaning staff. Heater broken in room, though they provided space heater and replaced it next day. No maid service. Small shower.
King size bed OK. Refrigerator OK. TV OK.

2025-10-30 via Nuitee
R
rivet couple us
2
One of the worst conditions I’ve stayed at
Pros:

Location

Cons:

Very poor condition. Faucet falling off. Windows were cracked and couldn’t see through

2025-10-17 via Nuitee
S
springer couple us
1
Cons:

Dirty and filled with drugs!

2025-09-06 via Nuitee
D
David couple us
2
2025-08-21 via Nuitee
W
William family_with_children us
4
2025-07-30 via Nuitee
P
Peets family_with_children us
1
2025-07-07 via Nuitee
J
Jonathan solo traveller us
4
Disappointing
Pros:

The only positive was that, when my no smoking room smelled of cigarettes, the manager made a correction on the price.

Cons:

The room was grungy, the plugs on the lamps were so wor out that they did not function, the shower dripped all night, the "breakfast" was a choice of cereal, toast or knock off eggo waffles.

All of this at a price that was at least twice what a motel like this should be charging, even on a weekend in high season.

2025-06-28 via Nuitee