Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel

Hotels
•
Tribute Portfolio
8.8 (109 reviews)
748 San Antonio Road , Palo Alto , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Nice size bathrooms
Great breakfast
Cons:
Room smelled bad
Bathroom plumbing issues
Valet parking fees

Categories

Cleanliness
8.01
Room was cleaned every day, but one review mentioned a bad smell and an issue with plumbing.
Service
9.48
Staff were extremely friendly and service was described as great, despite some check-in issues.
Location
9.52
Beautiful hotel in a great destination close to Shoreline Amphitheater.
Room Quality
8.47
Rooms were described as a nice size and modern, but there was a complaint about the shower.
Amenities
8.5
Nice amenities and outdoor spaces, although the pool was noted as small.
Value for Money
8.46
Parking was a surprise cost and some felt the hotel wasn't worth the price.
Food and Beverage
9.01
Amazing breakfast mentioned, but no further details provided.
Overall Experience
8.98
Overall enjoyable stay with some issues, but positive sentiment about returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:26

Property Description

Luxurious Accommodation with Modern Amenities

Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel, offers a luxurious stay just 3.2 km from Shoreline Amphitheatre. Enjoy the outdoor swimming pool, private parking, and evening entertainment during your stay.

Delicious Dining Options and Recreational Activities

Indulge in a daily buffet breakfast and savor American and local cuisine at the on-site restaurant. Request vegetarian, dairy-free, or gluten-free options. Guests can also play table tennis or utilize the business center for work or leisure.

Convenient Location for Business and Leisure

Located near San Jose Convention Center and Oakland Coliseum, this 4-star hotel is perfect for both business and leisure travelers. Book your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel, for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 26 per day.

Location

Guest Reviews

8.8
Based on 109 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
S
Stephen_Toronto • family_with_children • ca
9
2026-04-08 • via Nuitee
N
Nancy • family_with_children • us
10
2026-04-01 • via Nuitee
D
Donmall-Reeve • solo_traveller • us
10
Beautiful hotel which exceeded my expectations. Value for money! I highly recommend.
Pros:

I loved the room and how quiet it was. The staff were lovely and friendly.

Cons:

Wifi did not work for me.

2026-03-19 • via Nuitee
P
Palanivelrajan • extended_group • in
9
Pleasant stay overall with a very caring staff.
Pros:

Almost everything.
Very personalised attention & help from the staff. Each one of them. They really made you welcome & comfortable. Interacted with 4-5 front desk staff. They all genuinely wanted us to stay comfortable. They accommodated changes & requests. Every floor had some little thing to use (free tea, free beads for kids, free painting papers pencils, microwave , free coffee ).
We could park on roadside for free. It was safe.
Felt at home. We had to break the stay to go to LA for 2 nights. Although prepaid , they agreed to refund. But we went back to same hotel for last night stay returning from LA , before flying out.
It was like home coming.

They had a nice fire place to sit around.
There was a tress passing homeless person one day , they acted on it and informed all residents (without hiding). But other than this , didn’t feel unsafe at all even at night walking around. No homeless people.

Few good restaurants not very far but need car.

Cons:

Nothing really. If there was anything , the entire pleasant experience made us forget.
(Their own restaurant closes early at night )

2026-03-09 • via Nuitee
O
orly • family_with_children • il
8
2026-03-02 • via Nuitee
L
Laura • family_with_children • au
9
Beautiful hotel with A+ staff!
Pros:

The hotel is very beautiful, modern and clean. All staff were so helpful and friendly which really made our stay so comfortable. Really recommend staying here

2026-03-01 • via Nuitee
R
Rochelle • solo_traveller • us
10
Had a great stay here. The staff were all wonderful and the hotel clean and comfortable.
Pros:

Location, clean and friendly staff.

2026-02-28 • via Nuitee
R
Rochelle • couple • us
10
Great location. Had a wonderful stay here. The rooms were not nice and clean, staff were so helpful and polite and the r
Pros:

Location, clean and excellent staff

2026-02-23 • via Nuitee
C
Charles • solo_traveller • us
9
2026-01-20 • via Nuitee
B
Barbara • family_with_children • us
8
2026-01-20 • via Nuitee
S
Skylar • extended_group • us
10
2026-01-19 • via Nuitee
D
Deserae • extended_group • us
10
2026-01-19 • via Nuitee
Z
Zhanar • family_with_children • mc
10
Highly recommend to book, great value for money.
Pros:

The restaurant, the chef and the menu are excellent. I enjoyed all my meals.
I also appreciated that I could check out one of my rooms earlier by phone, simply by calling the reception at 11.00 am, as I was unable to approach them in the morning when I was leaving for graduation.

Cons:

The only thing is that they need one more person to help serve the guests. The waitress was super friendly but stressed since she had to keep people waiting to be seated for too long.

2026-01-19 • via Nuitee
H
Hassan • family_with_children • us
10
2026-01-19 • via Nuitee
A
Allyson • family_with_children • us
6
Pros:

Room was cleaned every day

Cons:

Room smelled like BO almost the entire stay and they didn't let me change rooms. The pipes must be clogged somewhere since the toilet kept gurgling and dirty water was coming back out from it. Mandatory valet gets annoying after a while and the first morning getting my car back I got it with a flat tire. I set the temperature and once the temperature got to the desired level, the heater shut off.

2025-12-13 • via Nuitee
Ásdís • couple • is
10
2025-11-03 • via Nuitee
M
Mary • couple • us
10
Liked the boutique feel.
Pros:

The rooms and bathrooms were a nice size. Very clean.

2025-10-29 • via Nuitee
M
Marisa • couple • us
10
2025-10-13 • via Nuitee
A
Ahmed • solo_traveller • ae
8
2025-10-03 • via Nuitee
V
Valerie • family_with_children • us
10
2025-09-29 • via Nuitee