Hôtel De L'octroi

Hotels
8.3 (2044 reviews)
143 rue Trivalle , Carcassonne , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Clean facilities
Cons:
Small room size
Limited food options
Minor maintenance issues

Categories

Cleanliness
8.18
Most reviews confirm cleanliness, but some comments mention issues, indicating slight room for improvement.
Service
8.75
Numerous mentions of friendly and helpful staff indicate high service quality.
Location
8.69
Frequent positive comments about the hotel's convenient location near key attractions.
Room Quality
7.94
Some reviews mention small rooms and issues with facilities, suggesting needs for improvement.
Amenities
8.07
Mixed feedback on amenities; some facilities lack variety or have been described as outdated.
Value for Money
8.53
General sentiment indicates good value for the price point offered.
Food and Beverage
7.98
Mixed reviews regarding breakfast quality and options, alongside specific recommendations for enhancements.
Overall Experience
8.25
Overall positive experiences lead to a balanced impression of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:57

Property Description

Luxurious Accommodations
Hôtel De L'octroi, just 150 meters from the medieval city of Carcassonne, offers modern soundproofed rooms with free WiFi, flat-screen TVs, and private bathrooms.

Relaxation and Recreation
Enjoy a bar, outdoor terrace, and a seasonal outdoor pool open until 20:30 each evening. Indulge in Gemology SPA's hammam, hot tub, and massages just 150 meters away.

Convenient Location
Explore Basilica of Saint Nazaire, Carcassonne Cathedral, and more within walking distance. Private parking is available, and the train station is just an 8-minute drive away.

Book your stay at Hôtel De L'octroi for a perfect blend of comfort, convenience, and luxury.

Important information:

In case of arrival after 18:00 please contact the hotel.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Nov 2, 2026 until Fri, Mar 26, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 12 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.3
Based on 2044 reviews
Cleanliness: 8.18
Service: 8.75
Location: 8.69
Room Quality: 7.94
Amenities: 8.07
Value for Money: 8.53
Food and Beverage: 7.98
Overall Experience: 8.25
M
Maria Lorena • couple • ar
7
Muy buena atención y educación
Pros:

La limpieza y sobre todo la atención de Wally y de Guillaume. Nos atendieron en español y siempre con calidez educación y nos dieron toda la información necesaria.

Cons:

Que el baño no tenía mampara asiq nos bañamos y quedó todo el piso mojado.

2026-07-18 • via Nuitee
K
Kitty31 • solo_traveller • fr
10
2026-07-18 • via Nuitee
D
David • couple • us
10
We loved the hotel. Staff was wonderful, location was great, and the place was clean and comfortable
Pros:

Staff was incredible.

2026-07-18 • via Nuitee
C
Carine • family_with_children • fr
9
Excellent séjour en famille. Nous recommandons vivement.
Pros:

Nous avons eu la suite familiale : elle était très confortable et fonctionnelle, au 1er étage.
L’hôtel est à moins de 5’ à pied de la cité médiévale.
L’accueil est excellent, de même que le petit déjeuner. Il y a une piscine sur place ainsi qu’un parking ( payant).
Nous y avons passé un excellent séjour.

2026-07-18 • via Nuitee
P
Philippe • couple • fr
8
l'hotel est dans nos attentes
Pros:

emplacement , l'amabilité du personnel petit dejeuner

Cons:

chambre un peu petite pour deux personnes

2026-07-17 • via Nuitee
C
christophe • couple • fr
9
Pros:

proche de la citadelle, personnel à l'écoute

2026-07-17 • via Nuitee
H
Helen • solo_traveller • gb
10
Pros:

Reception staff were fantastic, especially Guillame. Nothing was too much trouble,.

Cons:

I liked everything

2026-07-16 • via Nuitee
B
Belinda • solo_traveller • au
8
Pros:

Friendly and helpful staff. Great location in close proximity to old citadel castle and great hotel facilities.

Cons:

No bar fridge in the room.

2026-07-16 • via Nuitee
V
Valente • couple • it
8
Pros:

Posizione a ridosso delle mura, grande parcheggio privato vero. Colazione buona, prodotti locali. Mancando il buffet pare un po’ stringata, ma è sicuramente sufficiente. Personale disponibile e simpatico

Cons:

Camera piccola, anche se avevamo un letto in più.

2026-07-16 • via Nuitee
A
Adeline • family_with_children • fr
10
Séjour au top pour le 14 juillet
Pros:

Grande chambre pour une famille avec 3 enfants , climatisée , et piscine pour se rafraîchir / parking en face de l’établissement

2026-07-16 • via Nuitee
B
Bernard • couple • fr
10
Hôtel très bien placé et fort agréable.
Pros:

Sympathie du personnel, plaisir d'avoir des gens à l'écoute.
Propreté.
Petit déjeuner agréable.
Clim dans les chambre.

2026-07-16 • via Nuitee
P
Paul • solo_traveller • fr
9
Séjour parfait
Pros:

Bien situé, personnel à l' écoute .A conseiller

Cons:

Chambre standard un peu petite mais possibilité de avoir de plus grande mais plus chère
Pas de frigo dans la chambre

2026-07-15 • via Nuitee
B
Bredart • couple • be
8
Pros:

Confortable

Cons:

Personnel aimable mais qu'on a l'impression d'embeter.

2026-07-14 • via Nuitee
S
serati • couple • it
7
2026-07-14 • via Nuitee
S
Steeve • family_with_children • fr
9
2026-07-13 • via Nuitee
S
Simón Jiménez Valero • solo_traveller • es
9
Buen hotel, acogedor pero sin exigencias
Pros:

Ubicación junto a la zona visitable patrimonio de la.UNESCO. Piscina, ese dia hizo muchísimo calor y nos dimos un buen baño. Atencion del personal, muy amables.

Cons:

Algo complicado parar el coche para hacer el check-in por estar situado en una calle estrecha pero tienen un aparcamiento privado enfrente a un precio asequible.

2026-07-12 • via Nuitee
A
Alexie • family_with_children • fr
8
2026-07-12 • via Nuitee
B
Boeuf-Gibot • family_with_children • fr
10
Très bien
Pros:

La piscine, le petit-déjeuner, le personnel….

2026-07-12 • via Nuitee
A
ANDREA • extended_group • it
10
Pros:

Cosy, practical, very close to the city centre

2026-07-11 • via Nuitee
M
magali • solo_traveller • fr
10
2026-07-10 • via Nuitee