Bank House Pitlochry

The fact the bathroom had mold due to extractor fan not working.
The swimming pool was like a fishbowl as u can see from the bar area didnt like that it put me off. Maybe put up frosted glass.

Some of the facilities were looking a little tired, for example some of the grout in our shower was discoloured and the changing room for the pool had some spots of mould on the ceiling.

Room was a little tired looking but for the price you can’t complain.

Checkin located at another location
Dirty - decorative cusion on bed had mud on it. Room smelled bad. Coffee cup had lipstick on it so hadnt been cleaned property. Curtains could do with replacing as they were threadbare. Shower tub mouldy, could use a good scrub...

Dogs barking from room across from mine CONSTANTLY! Bath mat & one of the towels used to be white, now brown stained…and general cleanliness bad. Between hairs, crumbs, bits of rubbish, etc in the room. Really disappointing because the main hotel is nice, friendly staff and great location let down by the above!

no signage to show where rooms were.
shower absolutely horrendous no water pressure.

Nothing

The room did have a couple of cobwebs in it and was a little tired, but still very pleasant.

Room unclean, mould in bathroom and hair / dirt everywhere. Shower not very warm or strong. Facilities old and overused.

Beds are solid, didn’t manage to sleep a wink. Stayed with my partner in a king room and my parents stayed in a double room and the 4 of us left sore and exhausted from how uncomfortable the beds were. The showers are also terrible, the water dribbles out no matter what setting you turn the head to, water barely covers you, you’d be as well having a wash at the spa in the main hotel.

The bedroom was a little tired but the bed comfortable. The pool was very busy and changing rooms a bit grubby. This is not the place to go for a relaxing spa day

The afternoon receptionist on duty when we checked in - Friday 3rd April 2026 - was surly and unwelcoming. The morning receptionist on 4th April (with possibly a French accent) was much more friendly but sadly we only saw her as we were checking out . The whole place was grimy and generally looked uncared for- especially the leisure facilities, which was a surprise and not at all what you would expect from Scotland’s Spa Hotel!! I couldn’t imagine wanting to spend a £150 plus on having a relaxing spa day there only to have to look at the dirt on the floor, the mould on the walls and the overflowing towel bins. Simple things like not being able to fix / pin your locker key to your swimming costume because all the keys had lost the fixture part meant the experience was disappointing. As for the hotel as a whole; bits of the roof round the velux window are falling down in the corridors of the Bank annexe, there was glass on the floor in the ladies changing room and pretty much every door and wall was chipped and needed to be painted. In general it looked scruffy and uncared for - like the manager hadn’t been around and about checking the state of the place and yet every issue could have been dealt with relatively easily and inexpensively. It’s a wonder why they haven’t addressed them. It’s a shame that it failed to meet our expectations as we were really looking forward to staying.

We stayed in the house over the road from the hotel. Next door was what we assumed was staff accommodation. All hours of the day and night there were men stood underneath our window smoking. Often in dressing gowns and playing music. It wasn’t a nice experience.

Like everything

Never looked to clean the room or change the towels the 3 days that we were there. Had to go to reception and ask for this to be fixed . And got a very frosty reply from two members of staff . Will definitely not return.

The shower over the bath was useless. No water pressure at all, it trickled out. So neither of us really could have a shower.

Nil