Suites at Garza Blanca Preserve Resort & Spa

We went to the Puerto vallarta location and it was amazing. I've been coming here for many years and have yet to be disappointed!! We stayed in hotel mousai north tower and it was absolutely wonderful. The maids always made sure to have a clean room and always left some nice sweet treats. The food was outstanding and I'd love to give a shoutout to Arianna at DOA. She was super friendly and made sure we had a wonderful dinner❤️ the rooftop service was excellent and always made sure I had a drink in my hand and that we were relaxed and enjoyed our time in the sun. Another big shoutout is our butlers Daniel and Humberto, they were amazing. They always checked up on us, made sure our reservations were set and went over and beyond to make sure we had a wonderful anniversary and an amazing stay!!! I'm hoping when we get back, we will have them service us. It was slow due to what happened a couple weeks ago but all the employees made sure it was a safe and secure place, the atmosphere was just beautiful everyday with all the greenery and mountains, and it was so nice and peaceful. I'm so happy I enjoyed my stay and I'm so excited to go back!!!

Amazing week!! Thanks Mario and Alexi

We stayed at the new tower (8) called the sanctuary. It was beautiful and the service was impecable. Our butler Carlos helped us with all our dinner reservations and was always available. The food was great everywhere but we really enjoyed Heroshi, and Tao. Also, the rooftop pool at the sanctuary was amazing. The other pools and the other rooftop pools needed a little maintenance. Would stay there again in a heartbeat.

The Resort has 3 different properties. The ones on the beach are older, hotel rooms, but they are convenient for accessing the beach and the main restaurant, (Blanca Blue or the Mexican Restaurant), which serves breakfast, lunch and dinner. The Pool is there too, and there is another small restaurant by the Pool for snacks or lunch.
The other properties are on the other side of a public street. You can go there by walking (I do not recommend because this is a very busy street) or by the resort's trolley. The trolley goes around every 15-20 minutes, but depending on which building you are, you might have to wait for a 2nd trolley. This was a big inconvenience for us, because you waste a lot of time just for going to and from your room somewhere else (whether is the beach, the main pool, the main restaurant, or the Lobby). Some of these buildings have a panoramic view. The view is beautiful, but again, time consuming.
The 3rd type of property is The Sanctuary hotel, which is their newest building. It is out of this world. You can go there using the trolley, and it is a new and high-end luxury hotel. This hotel is beautiful and amazing! From this hotel, everything is within your reach: The Rooftop pool (adults only), the restaurant on the basement floor (Hiroshi Japanese restaurant at night), the hot tub in your room's balcony, etc. The view is also beautiful.
This resort has 2 options: all-inclusive and A la carte as far as food and drinks go.
The resort is well-kept. However, the employees at the Lobby (administration are not pleasant and instead of listening to their clients' issues, they are first to come up with excuses, justifications, etc.. Wish they would train their administrative staff to listen more, rather than be on the defensive side. Maria who works there in the administration/main Lobby, came out as rude and insensitive to our needs, especially health hazard issues caused by others.
Another thing that bothered us was that we were told by Maria at the Main Lobby that since we had booked our vacation through Costco, we were not their priority anymore. The people who booked their vacations directly with the Resort had their main attention and priority!!!
On the other hand, the rest of the staff (restaurant hosts (Fatima for example), the waiters, the room service people, etc. were all extremely nice and hard-working.) We had a great experience with them.
The Restaurants: Something that bothered us was that you must have reservations for each night for Dinner. No restaurant will accept you without reservations! And the curious thing is that even though we tried to reserve the restaurants since the 1st day we arrived there, they were all booked during any reasonable hours. The only openings for us were the late reservations, like 9pm for example. If you saw the restaurants, however, they all looked empty between 6-7 pm, but we were told they were fully booked.
It was disappointing to find out that there was no restaurant that would accept you without reservation, like a buffet-style restaurant for dinner. Plus, another disappointment and time-consuming is that their restaurants are so scattered around the resort, that we had to call the Lobby to find our where these specific restaurants were located. During dinner time, the Trolleys were always full of people trying to get to their reservations, and we had to make the decision whether to wait for a 2nd trolley in 20 minutes or walk there. The streets are very steep if you decide to walk to places there.
Another disappointment was that we were there with friends and the restaurants could not accommodate us together with our friends. They would put us in different corners of the room. Why go with a group if we could not eat together?
Overall, I would not go back. Between the time-wasting trips to and from the room/beach/pools/restaurants, restaurant reservations and rude administrators, it is just not worth it. It is considered a luxury resort, so the pricing is a bit steep. However, not all the resort rooms are up to date and not all the rooms have beach view. Most of the rooms are up on a hill. Eating late dinners and fighting for food reservations for our choice restaurants made our stay feel at times more like a chore and a torture.
Relaxing should not include worrying about your dinners, transportation and time management.

The service was impeccable. Thoroughly enjoyed all of the personnel that attended to us. The food at the poolside (especially the red snapper and grilled vegetables which was a fresh catch every day) was her favorite and we ordered it often for lunch.

We did, however, book a three bedroom suite through the GarzaBlanca elite concierge service, and the pictures that were shown with our confirmation email was of the newer location. That was not the location that they put us in and there was no mention of that when we were booking. When we checked in, we were given the more dated, older suite . This was disappointing.

One word - simply amazing!!!

I have been looking for “the spot” for family friendly vacation, and I found it.

I stayed at Garza Blanca Resort and Spa in Puerta Vallarta, specifically stayed at the Santuary.

My experience started with Alan, over the telephone reservation - I had called to verify some of their amenities- which was the kids club and babysitting/ childcare. Alan nicely confirmed and provided the information to me -that they provide well trained and experienced nanny at an affordable price ($20 for 1 kid and $35 for 2). And the kids club take kids from 4-12 but since mine were younger- they could go there with an adult/nanny. Alan then offered to book my reservation, and his rate was much more affordable than the Amex app. I had also arranged round trip airport pickup up, and that too was very affordable. Overall, The booking process was great!

From the telephonic booking process, to the timely airport pickup, then the hotel.

Wow - the most beautiful sight I have ever seen - the combination of the beautiful mountain and the ocean- gives this hotel the most relaxing and luxurious touch. Everything was inclusive, And the food was not buffet style. there were several restaurants - Japanese, Mexican, and the steakhouse and others you can eat at, and the food was really good.

The next day, I went to the kids club and spoke with the manager - Nancy, to book our nanny. Nancy was very welcoming and accommodating. She booked us a nanny for the very next day, and she stayed in touch with me during my stay through text and calls. The kids club itself was super cute, giving off a very warm feeling.

During our stay, Ms. Shary and Ms. Meeyrah cared for my daughters - both were very experienced, certified and overall wonderful with my daughters. Ms Meeyrah spent the most time with the girls - from day 2 - she knew at the back of her hand the girls routine - I was blown away by her professionalism, efficiency, and her warm caring and loving nature. At multiple occasions, she suggested going elsewhere eg.. the kid pool, kids club or going to the restaurant so I can have some time to myself - and I enjoyed my alone time very much.

My daughters and I have such a wonderful time, and we cannot wait to be back. This was a vacation made in Heaven!!

We had a great relaxing vacation in the Garza Blanca and definitely will return in the future. They have an exceptional service and staff. The food is great, all facilities are clean. Special thank you to the staff of Blanca Blue, who provided an exceptional service during all our breakfasts and lunches.

Garza Blanca has given our family and friends three truly unforgettable vacations, and we just returned home feeling more grateful than ever. We truly couldn’t love it more.

During our stay, the town experienced some unexpected and unsettling situations, but the extraordinary staff, the resort’s location, and its thoughtful layout made us feel completely cared for every step of the way. We always had plenty of food and fresh water, and the team worked tirelessly to ensure every guest felt safe, comfortable, and supported. Their dedication did not go unnoticed.

The resort itself is stunning, and the food is both abundant and absolutely delicious. With so many dining options, there’s always something new to enjoy.

The rooms are clean, spacious, and beautifully appointed with everything you could possibly need for a relaxing stay.

We would especially love to thank the incredible Bocados team — Nestor, Elaine, Antonio, Alan, Marco, Arturo, Javier, and Carmen — who worked seamlessly and never missed a beat all week long. The upper pool team was equally wonderful (Juan is fantastic!).
There are so many names I wish I would have taken down - everyone we met was so kind. We are already looking forward to our next visit!

We were here during the recent turmoil and shelter in place. The staff did an outstanding job adjusting . This resort food was excellent. The staff is unbelievable and the sanctuary Gardens are incredible.. We would definitely come back and highly recommend your consideration.

Incredible place to stay. Gorgeous, so clean and beautiful. Serene and sophisticated and yet so warm. The staff is amazing. Thank you especially to Blanca Guzman our housekeeper who took such good care of us in our two bedroom panoramic suite, which was jaw dropping beautiful. Also the spa - oh my goodness. Absolute heaven. The food and the service, just impeccable. It was me (in my 40s) and my mother (in her 70s) and we were treated like a blend between family and royalty. We have traveled the world and this is one of our favorite places EVER! We can’t wait to be back.

After booking our trip, Roberto reached out and said he would assist us with transportation and arranging the all-inclusive package. We decided to purchase the all-inclusive plan for 5 of our 7 days since we planned to go into town on the first and last day.

We agreed to his quoted price for a private Suburban for four people. Shortly after, he wrote back saying the price had increased. We agreed to the new price. A day later, he informed us the price had increased again and said we were free to book transportation elsewhere. Despite this, we agreed to the second increase.

Upon arrival at the airport transportation area, we waited an additional 45 minutes past our scheduled pickup time. When it was finally our turn, the vehicle provided was not a Suburban as promised, but an older, run-down minivan. When I mentioned that we had booked a Suburban, we were told we could wait and see if one became available. We chose to just take the ride.

During our stay, I will say that the food at the main restaurants, when you could get in, was very good. (Room service and pool food were not at the same level.) However, many guests with the all-inclusive package were turned away without advance reservations. When attempting to book while onsite, we were repeatedly told everything was “fully booked” until after 8:00 pm, despite seeing many empty tables.

Housekeeping missed multiple days, and on other days came as late as 8:00 pm, which we declined since we were already settled in for the evening.

The night before checkout, we were given an itemized receipt that included an $8 daily surcharge, which I accepted without issue. The morning of checkout, after we were already in our transportation vehicle (which itself was 20 minutes late), staff came out and said we could not leave until I signed the bill. I went back to the front desk and confirmed I had reviewed the charges and asked whether there were any additions.

At that point, they added an additional $50 for our departure day, claiming we had consumed a Coke and items from the snack basket. I explained that while I had moved one Coke in the minibar, we did not consume it, and we did not take the sweets. They said they would need to investigate, while we were already concerned about missing our flight due to the delayed transportation.

They showed me a photo of the snack basket with items missing. Ironically, I had actually returned an extra unopened bag of chips to the basket earlier in the week, so there should have been three bags, the photo showed two. Despite writing on the bill that I disputed the charges, we were told we could not leave unless I signed and agreed to them. The essentially held us hostage.

It was a very disappointing way to end what was otherwise a very expensive vacation.

On a separate note, the resort is not particularly kid-friendly. Water sports and hot tubs are restricted to guests 14 and older. We were not allowed to take a paddle board out with our 7-year-old. The kids club itself is very nice, and the staff there were wonderful — but overall, families with younger children should be aware of the limitations.

We always love our stays with Garza Blanca in Puerto Vallarta. The rooms, pool and spa were spotless and clean. Great food selections 6 restaurants to choose from.. The room was exceptionally well stocked and welcoming… so many lovely and romantic touches.

Ivan Solis at the pool was a great help for us and our toddler. Provided excellent service

This is our third trip to Garza Blanca in Puerto Vallarta. My husband and I came here the end of January/beginning of February 2026, meeting friends of ours at the resort. This is a beautiful resort and the views are fabulous. In the past, we’ve stayed in both a high-rise and also the smaller units right on the beach. This trip we stayed in Building 2 on the beach. Previously, this area was all large rocks. They’ve made barriers to make more beach area here. Very nice. We had a walk-in closet, another closet and a large dresser – way more storage than we could ever use. Housekeeping was great! Thank you Almendra for taking such good care of our room every morning and ensuring we had everything we needed.

The views from the different buildings are breathtaking! Most buildings are up on the side of mountains, so you’re high up and get wonder views of the bay area. During the winter months the whales arrive – let the shows begin! There is a trolly that takes you around the resort.

Please remember to make your dinner reservations prior to arriving, as you may not got the restaurant and/or time you prefer if you wait. I made our dinner reservations, for 4, towards the end of November for our January/February trip.

There is a concierge here, but honestly, I’m not sure that there was a lot of value for the ‘service’. Because our friends had arrived a few days before us, they were able to make reservations for the 4 of us at the new Peruvian restaurant (which is very good). I asked the concierge to cancel the reservation I had made for that night online prior to arriving. My husband got a text message later that evening that said ‘we missed the four of you for dinner’, so obviously our reservation was not cancelled. We had a similar experience when we changed the time of one of reservations. We went ½ hour later, and later received a message that we never showed for dinner.

We found that if you’re at the pool or at the beach you can have lunch delivered to you. Very convenient and it was tasty! We were also grateful that the ‘get up early and save a chair’ game isn’t played here. You could find chairs throughout the day, at the pools and the beach. We spent a lot of our days at the roof top pool in the new Sanctuary building. Our waitress there, Mariam, took great care of us.

DAO, contemporary Chinese, was a very good meal. Our waiter, Alberto, was amazing, giving us excellent suggestions and providing outstanding service.

The Hiroshi restaurant has been revamped a bit. It’s been relocated to the new Sanctuary building. In addition to sushi, they now also have table grills for Korean BBQ dishes. Our waiter, Andre, who also did the cooking at the table, explained how the process worked and helped us in selecting a good variety of dishes. Thank you Andre for the very special meal. Hiroshi was also serving a la carte breakfast as well – it was fantastic food. I had the Quesa Birria – it was the best ever!!! Luis and Erik, our waiters, were a pleasure.

Bacados, the steak house, has very good food. They serve breakfast and dinner, with tables both inside and out. Our waiter Julian was very attentive.

Blanca Blue (Mexican) has a buffet available for breakfast, which had a large variety of dishes to choose from as well as an omelet and crepe station. We thought the buffet was very good. They are also open for lunch and dinner (a la carte). I had a disappointing dinner there. In the past the meals were very good, so maybe it was just an off day for them. Our waiter, Marco, was good and had someone from the kitchen come out to speak with us.

Thank you to Orlando, our waiter at NOI (Italian); you were fabulous and our meals were excellent. You will also find a nice bar outside of this Italian restaurant.

The lobby bar is small, though there are some chairs and tables.

Cons – My only complaint would be having to sign for your meals and drinks if you’re all inclusive. We kept forgetting that we had to sign. We’d get up to leave and the poor waiter would have to come running after us telling us we need to sign. We’ve never had to do this at any other all-inclusive resort we’ve been to. Bit of a bother, but not that bad.

A bonus is they now have a sports bar in the new Sanctuary building. HUGH screens to watch!

You will find live music by individual musicians throughout the resort at different places and times. It’s wonderful sitting in a lobby listening to the piano being played. We enjoyed an acoustic guitar during one dinner and the sax player at another dinner. Very nice touch if you’re able to time it right.

Extra Activities to do – While this isn’t part of the resort, this excursion is a must! Even though my husband and I went here on our last trip here, we once again took a cab to Jardin Bontanico, a beautiful botanical garden. It was lovely to walk through and look at all the plants. There’s paths and buildings throughout the gardens, with peacocks, chickens, and lots of other birds to see. You can also support their efforts by going to their restaurant. We had lunch there; the food was really good and very reasonably priced. Our waiter, Armando, was fabulous.

You can’t go to Puerto Vallarta without taking a cab to the Malecon and exploring the romantic zone. There is usually various entertainment as you walk along the boardwalk. People playing instruments, the Mayans on the very tall pole, spinning. There are lots of beautiful statues as well. There’s also a pier that looks like a sailboat in the distance.

The standout qualities of Garza Blanca Preserve and Resort are the stunning natural setting and the incredible service from wait staff and tour guides.

The wait staff at the various restaurants at the resort provided the kind of attentive service and friendliness that has become hard to find from service professionals, at least in the U.S. We were particularly impressed with Gio and Arturo at Bocados Steak House, and Gerardo and Orlando at Noi. In addition, Tito, our garden tour guide, was incredibly knowledgeable charming and enthusiastic; and Salvador, our hiking guide was full of energy, attentive to everyone’s safety, and generally a joy to be around.

The natural setting at the resort was truly spectacular. A enormous effort was made during construction to preserve the natural rainforest surrounding the buildings, which gives it a lovely Garden of Eden atmosphere. The explosion of plant life and the songs and activities of exotic birds were a joy to observe from the sizable balcony of our junior suite. Though the beach had a fair number of rocks that sometimes made walking barefoot difficult, it also seemed part of the more rugged, less groomed natural environment of the resort.

In all honesty, We found the staff at the Garza Blanca front desk and concierge to be somewhat less eager to please than the other service staff. They were less warm overall and quite slow to respond when we had issues with noise in our room from the A/C, and problems with our safe.

Visitors should also expect the typical pressure from concierge to attend marketing presentations for memberships, etc.

Overall, we were extremely pleased with our experience at Garza Blanca. Though we usually don’t like to go back to resorts we’ve visited, I would definitely consider returning to the resort if we stayed in one of the newer towers.

The location is beautiful. We could watch whales from our 2 bedroom panoramic balcony. The room was very nice and clean (aside from the countertop stools and kitchen table chairs needing a clean)
The food was above acceptable but not the best I have had at an all inclusive. I would give it an 8/10. Lunch at Blanca Blue gave 3 spoonfuls of soup in a big bread bowl. I was told i should order a second if that’s not enough. 1. I shouldn’t have to, I eat very little and that was ridiculous. 2. All inclusive is optional. They are charging people for that.
We had dinner there another night and when we got to dessert, the brought the menu and a card thing advertising churros, so of course the kid and us decided churros. They were an up charge from all inclusive. Churros.
Every menu had the premium, some were marked with the chef. Drinks liked to mark the category. It got extremely annoying to make sure we were still in our all inclusive as we got a few days in. They are always coming around with drink carts, not included, a tray with lobster at the pool, not included. The carousel, not included (the kids club is extremely lacking and very little for kids to do). It felt like constant squeezing and this trip was more expensive than other top tier resorts I have stayed at with better food and most if not all of those “premiums” included.
The concierge is there to sell time shares. She told us if we go to the time shares presentation to help her she would help us make our vacation less bad. I was mad at the concierge by the time we had even arrived at the hotel. We had emails from them telling us we needed to hook our dinners 30 days in advance. There were 5 of us including a child which narrows down where you can go and none of the restaurant’s websites worked properly. When we had asked the concierge to help us, they go us 2 reservations. We were there 7 days. I had to struggle through it ourself. Our new concierge was told I was not impressed or happy. Her solution I guess was that we had to give up a morning of our overpriced vacation for their “vacation club” presentation for a discount for the spa. I don’t know what I was thinking. Anyway, we did it and never heard from her again. That’s all she wanted.
The spa is okay. The view is beautiful and the hydrotherapy stations are all there but it was small and crowded and people were wearing their outdoor shoes in there, not spa shoes. It was okay but wouldn’t crack the top 10 of spas I have been to. (My massage was great)
The kids club barely exists. There’s nothing for the kids to really do. The 4 year old on our trip was bored and tired of doing adult stuff.
When you get your meals even with the all inclusive they brung a bill at the end. The prices for these meals are unrealistic, while the food was good, it is not worth that money. We have paid way less for better food.

The staff other than concierge and front desk were absolutely excellent. I don’t have a bad word for any of them. Tito at the main pool was awesome. Housekeeping was awesome. The panoramic pool staff was awesome.

I absolutely will not be back and have canceled my trip for April. It was booked before we decided on this trip.

It’s a very nice apartment complex. It is not a great 5 star luxury all inclusive resort.

Excellent food. Beautiful resort. Very clean and friendly. Always going back. Great service by our butlers Leo and Ulises.

Garza Blanca is the best! Fourth time here and we will definitely be back. The entire resort is beautiful. Service and food are all top notch. Blanca was our room attendant and Gabriella did our turn down service every night. Both took wonderful care of us. You will not be disappointed if you choose Garza Blanca for your next vacation

This was the best vacation, celebrating our daughters 7th birthday❤️The best part was Bocados Steak house , the staff Gio, Alan , Arturo , Tono, Ricardo M Rodriguez , Mesero , And their Manager Elaine , sang happy birthday to her every day and did Mexican fireworks for her everyday . They made sure her and my niece had the best breakfast and anything they wanted ❤️❤️And made the best drinks for me and my husband, he said that was the best old fashioned he had on the the resort. Definitely a 10/10 ❤️❤️❤️will be returning in the future ❤️❤️

We love Garza Blanca, Cancun/Cabo and we were last at GB Puerto Vallarta 2016 and 2017. So many changes, so much growth, all for the better! Beautiful accommodations, great setting, amazing restaurants, perfect weather! Another great visit, beyond our expectations!