Heritage Collection on Pagoda - Mobile App Check-In

Hotels
9.2 (1382 reviews)
63 Pagoda Street , Singapore , SG

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Small rooms
Cleanliness could be improved

Categories

Cleanliness
8.54
Some reviews mentioned that cleanliness was okay but not shining.
Service
9.99
Staff were consistently highlighted as very helpful and attentive.
Location
10
The location is very central and convenient, making it easy to access main attractions.
Room Quality
8.5
Rooms were described as small and lacking windows, affecting comfort.
Amenities
8.53
Basic amenities were available, but some feedback indicated areas for improvement.
Value for Money
9.49
Overall considered a good value for the price, despite some shortcomings.
Food and Beverage
9.04
No specific feedback on food and beverage, assumed standard for hotel tier.
Overall Experience
9.53
Overall positive experience, with a few areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:30

Property Description

Central Location

Located in the heart of Singapore, Heritage Collection on Pagoda - A Digital Hotel offers a convenient stay just steps away from iconic landmarks like Sri Mariamman Temple and Singapore City Gallery. Immerse yourself in the rich culture and history of the city with easy access to key attractions.

Modern Amenities

Experience comfort and convenience with our well-equipped air-conditioned units featuring a kitchenette, flat-screen TV, and a private bathroom. Stay connected with free WiFi and enjoy a restful night's sleep on cozy bed linen.

Nearby Attractions

Explore the vibrant neighborhood with Marina Bay Sands Casino, City Hall MRT Station, and St Andrew's Cathedral within walking distance. Uncover the beauty of Singapore with a stay at Heritage Collection on Pagoda - A Digital Hotel.

Important information:

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.

Should you fail to check-in by 12pm one day after your original check-in date, your reservation will be treated as a "No Show". In the event of a no-show, the full amount for the entire duration of the reservation is nonrefundable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 1382 reviews
Cleanliness: 8.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 9.49
Food and Beverage: 9.04
Overall Experience: 9.53
K
Keren Elena • solo_traveller • cz
10
Amazing stay, would come back
Pros:

Location was great and Kisha Edmar and Pearl was super helpful :) great value for money

2026-09-19 • via Nuitee
J
Jaclyn • couple • us
10
Pearl, edmar, and Kisha made the stay very comfortable
Pros:

Great hotel, very clean and comfortable. Loved the location! Pearl, Edmar, and Kisha were very accommodating and friendly!

2026-09-18 • via Nuitee
T
Thomas • solo_traveller • ph
9
Pros:

Everything close by, and great value for money.
Especially the staff with Pearl, Edmar and Kisha was super nice and helpful.

2026-09-18 • via Nuitee
J
James • solo_traveller • gb
10
2026-09-18 • via Nuitee
N
Nadine Jennifer • couple • de
9
Zentral :)
Pros:

Problemloser Online Check in mit Hilfe Whats App und Tablet vor Ort.
Top Lage direkt an Subway und Pagoda Street.

Cons:

Nichts

2026-09-17 • via Nuitee
J
Jannes • couple • de
10
Pros:

Super. Alle sind sehr nett und zuvorkommend. Wir wurden top auf WhatsApp mit Infos versorgt und alles war sehr simple. Besonderer Dank geht an Edmar, Pearl und Kisha die uns so gut betreut haben!

2026-09-16 • via Nuitee
C
Christophe Denise • solo_traveller • fr
10
First time in Singapore
Pros:

Pearl and Edmar (and Kisha) were very kind and professional. They find solution for all of our demand. Thank you for them ❤️

2026-09-15 • via Nuitee
J
Johann • couple • de
10
We had a Great time
Pros:

Everything was clean. Thank you Kisha, Edma and Pearl for Service

Cons:

All good

2026-09-14 • via Nuitee
K
Karina • couple • pl
10
affordable and really clean
Pros:

amazing stay, Edmar, Pearl and Mitch were really helpful, would recommend!

2026-09-13 • via Nuitee
C
Callum • couple • gb
9
Great place great price
Pros:

Easy to find, quick check in and had everything you need.

2026-09-11 • via Nuitee
P
Putri • couple • id
9
Upon arrival, I couldn't open the main door with the provided code, but Pearl opened it for me and showed me how to
2026-09-11 • via Nuitee
K
KHEMIRI • couple • ch
10
Pros:

We had a really great stay at The Heritage Collection on Pagoda and honestly everything was perfect. The room was clean and comfy, the location was super convenient for walking around and exploring, and check-in and check-out were quick and easy. A big thank you to Kisha, Edmar and Pearl, who were always friendly, answered our messages fast and were really helpful whenever we needed something. You can tell they care about their guests. We'd definitely come back and would recommend this place to anyone visiting Singapore!

2026-09-11 • via Nuitee
R
Rebecca • solo_traveller • au
10
Pros:

Amazing prompt communication and support provided by Pearl, Edmar and Kisha 😊 quite a tight space but as advertised, well looked after and clean, comfortable. 10/10 location in the heart of Chinatown while still being nice a quiet on the 3rd floor.

2026-09-11 • via Nuitee
Y
Yaquelinne • solo_traveller • fr
9
Pros:

L'hôtel est très bien situé, à 2 min du métro Chinatown. Très propre et bien équipé. Super accueil et réactivité d'Edmar, Pearl et Kisha pendant notre séjour en Singapour. Nous retournerons sans hésiter !

Cons:

Un peu de bruit mais acceptable.

2026-09-10 • via Nuitee
G
Gen • solo_traveller • au
9
Excellent Location and Thoughtful Service
Pros:

The location was excellent — close to the MTR, shops, and restaurants. The room was clean, comfortable, and quiet.

The staff were also wonderful, with special mentions to Pearl for her fast response and promptly replacing a room facility, and to Edmar at check-in, who was very helpful in setting up the digital key. Without his assistance, the process would have been a little complex.

2026-09-09 • via Nuitee
Y
Yifeng • couple • au
6
2026-09-09 • via Nuitee
B
baptiste • couple • fr
10
Un séjour très agréable grâce à un emplacement pratique et une grande flexibilité
Pros:

L’emplacement de l’hôtel était vraiment bien, très pratique pour se déplacer et profiter de la ville. Le personnel était également très sympa et c’était super pratique qu’on puisse faire le check-in et le check-out à notre convenance.

Cons:

On a été un peu déçu par la vue depuis la chambre, qui n’était pas vraiment agréable. De plus, il fallait allumer l’eau chaude environ 10 minutes à l’avance, ce qui n’était pas toujours très pratique.

2026-09-07 • via Nuitee
G
Gerophine Madjoa • solo_traveller • gh
10
A wonderful stay in an even more wonderful and culturally active neighborhood that captured singapor
Pros:

The assistance from Edmar, Pearl and Kisha was super timely and helpful at all times

Cons:

Breakfast option would have been great

2026-09-05 • via Nuitee
S
Sylvie • solo_traveller • fr
9
Pros:

En plei cœur de Chinatown et au calme. logement petit mais bien agencé. lit confortable. tres propre.

Cons:

rien

2026-09-03 • via Nuitee
Y
YI • couple • tw
9
Good location, staff were nice. Pearl was big help
Pros:

Location

2026-08-31 • via Nuitee