Heritage Collection on Pagoda - Mobile App Check-In

Hotels
9.2 (1184 reviews)
63 Pagoda Street , Singapore , sg

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Facilities

Non-smoking rooms
Air conditioning
Safety deposit box
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Cons:
Small rooms
Cleanliness could be improved

Categories

Cleanliness
8.54
Some reviews mentioned that cleanliness was okay but not shining.
Service
9.99
Staff were consistently highlighted as very helpful and attentive.
Location
10
The location is very central and convenient, making it easy to access main attractions.
Room Quality
8.5
Rooms were described as small and lacking windows, affecting comfort.
Amenities
8.53
Basic amenities were available, but some feedback indicated areas for improvement.
Value for Money
9.49
Overall considered a good value for the price, despite some shortcomings.
Food and Beverage
9.04
No specific feedback on food and beverage, assumed standard for hotel tier.
Overall Experience
9.53
Overall positive experience, with a few areas for improvement mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:30

Property Description

Central Location

Located in the heart of Singapore, Heritage Collection on Pagoda - A Digital Hotel offers a convenient stay just steps away from iconic landmarks like Sri Mariamman Temple and Singapore City Gallery. Immerse yourself in the rich culture and history of the city with easy access to key attractions.

Modern Amenities

Experience comfort and convenience with our well-equipped air-conditioned units featuring a kitchenette, flat-screen TV, and a private bathroom. Stay connected with free WiFi and enjoy a restful night's sleep on cozy bed linen.

Nearby Attractions

Explore the vibrant neighborhood with Marina Bay Sands Casino, City Hall MRT Station, and St Andrew's Cathedral within walking distance. Uncover the beauty of Singapore with a stay at Heritage Collection on Pagoda - A Digital Hotel.

Important information:

This is a strictly nonsmoking property. A fine of S$1,000 will be imposed for smoking, and a fine of S$500 will be imposed for durian consumption. The management reserves the right to forfeit deposits, evict guests, or charge the registered credit/debit card for any violations.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.2
Based on 1184 reviews
Cleanliness: 8.54
Service: 9.99
Location: 10
Room Quality: 8.5
Amenities: 8.53
Value for Money: 9.49
Food and Beverage: 9.04
Overall Experience: 9.53
N
NELSON • couple • fr
9
Très bien !
Pros:

Petite chambres très bien aménagées.
Frigo, micro-ondes, vaisselles fournis.
Lit très confortable.
Emplacement à la sortie du métro en plein CHINATOWN

Cons:

Pas de fenêtres dans la chambre.
Ouverture portes avec téléphone parfois contraignant si nous n’avons pas de batterie / wifi.

2026-05-09 • via Nuitee
Y
Yael • couple • gi
8
Amazing location in the heart of china town.
2026-05-09 • via Nuitee
L
Lisa • solo_traveller • ch
9
Great location
Pros:

The location was perfect ! Very close to the metro and restaurant in Chinatown. The room was modern and very comfortable.

Cons:

The check-in was a bit complicated since there is nobody at the reception. You need to have an app and the have a digital key. For me it didn’t work right away and was a bit long to find a solution.

2026-05-07 • via Nuitee
J
jamie • solo_traveller • gb
8
Clean and comfortable
Pros:

Great shower, comfy bed, fairly quiet, good aircon, decent WiFi.

Cons:

Wasn’t a fan of the whole app thing and using phone to unlock the door, seemed like an unnecessary gimmick and a bit of a palaver to set it all up. Also I’m not sure if it’s mentioned in the ad and I missed it but they take a pretty substantial deposit (more than I paid for the 2 night stay) from your card before you can check in.

2026-05-07 • via Nuitee
W
Wuxin • solo_traveller • de
10
Sehr nette Unterkunft, top Lage, Dank geht an Belle, Mary und Jamie
2026-05-06 • via Nuitee
M
Marius • solo_traveller • de
10
Pros:

Perfekte Lage, sehr hilfsbereites Personal

2026-05-05 • via Nuitee
I
Imad • solo_traveller • lk
10
Amazing. Worth the money
Pros:

Such a convenient hotel, check in process was very smooth and staff were kind and helpful. Location was very convenient. Rooms were very well maintained and clean.

2026-05-04 • via Nuitee
R
Roy • extended_group • nl
10
Second visit — and Jamie, Mary & Belle made it just as good as the first
Pros:

Came back for my second stay at Heritage Collection on Pagoda, and honestly it confirms this place is doing things right. Yes, the room is compact — but that's Singapore for you, and they make excellent use of the space. Everything was spotless, which matters more to me than square footage.

A couple of things stood out again: the WiFi is genuinely solid (not the "hotel WiFi" that crawls at peak hours), and the digital concierge — shoutout to Jamie, Mary & Belle — is very responsive.

Location is a bonus too. A short walk to Chinatown MRT Exit A means you're well-connected to the rest of the city without the tourist markup on prices.

2026-05-04 • via Nuitee
C
Carolin • couple • id
10
2026-05-02 • via Nuitee
I
Ismail • couple • fr
9
2026-05-02 • via Nuitee
L
Lenka • solo_traveller • cz
10
Excellent place if you want to enjoy Singapore.
Pros:

Nice room, very clean with new facilities, Jamie, Mary, and Belle were amazing hosts, helping me during check-in, as well as checking my needs during stay. Location is excellent, you are simply in heart of Singapore, every close to train station as well as close to main spots to reach them by walking. I highly recommend this place.

Cons:

Everything was perfect!

2026-04-30 • via Nuitee
S
Stasja • solo_traveller • de
10
Klein, aber fein mitten im Geschehen
Pros:

Die Kommunikation und die automatisierten Prozesse vorab waren super. Obwohl ein kontaktloser Check-in angekündigt war, wurden wir sehr freundlich von Bell empfangen und eingewiesen. Das Loft war sehr sauber und hell. Das Apartmentkomplex liegt direkt in der Fußgängerzone von Chinatown. Sobald man aus der Tür geht, ist man mitten im Geschehen. Wir hatten das Glück ein sehr ruhiges Loft (301) zu haben und konnten sehr gut schlafen. Die Handtücher waren schneeweiß und flauschig, es gab viele Steckdosen und die Dusche war groß und hatte einen sehr guten Wasserdruck.

2026-04-30 • via Nuitee
S
shizhong • couple • au
9
Good
Pros:

Good

Cons:

Good

2026-04-30 • via Nuitee
E
Ema • couple • sk
8
Pros:

Great stay. The location is excellent and very convenient. The place had everything we needed, and the price was really good for the value. Everything was smooth and comfortable. Special thanks to Xia, Mary, and Belle for the great service 😊

2026-04-29 • via Nuitee
P
Panka • couple • gb
10
Amazing stay
Pros:

Amazing , and the staff super helpful and friendly

2026-04-29 • via Nuitee
J
Jun • solo_traveller • sg
9
2026-04-29 • via Nuitee
M
Martien • solo_traveller • nl
8
2026-04-28 • via Nuitee
C
Che Ming • solo_traveller • tw
10
Pros:

地點距離捷運站出口僅約1分鐘，相當便利且周圍相當熱鬧，房間隔音相當良好，不會影響休息。

Cons:

無

2026-04-28 • via Nuitee
M
Monika • couple • pl
10
Lokalizacja top, pokój czysty, w pełni wyposażony. Świetny kontakt
Pros:

Lokalizacja top, pokój czysty, w pełni wyposażony. Świetny kontakt, jak wracać to tylko tam!

2026-04-27 • via Nuitee
G
Garry • solo_traveller • au
10
Great location
Pros:

The location was incredible. So many good restaurants, nearly on the access to Chinatown MRT, a short walk to Maxwell MRT and the food halls.
Jamie, Mary and Belle were very helpful in assisting with the Electronic check-in system.

Cons:

I think it is because I have a cheap phone, but I often needed to try several times to open the door.

2026-04-25 • via Nuitee