Imperial Heritage Hotel Melaka I City Centre I Free Wifi I Free Parking l Free Club Lounge Access

Hotels
7.6 (4262 reviews)
1 Jalan Merdeka 1, Melaka , Melaka , my

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Slow service

Categories

Cleanliness
5.74
Multiple complaints regarding dirty rooms and lack of proper cleaning.
Service
7.71
Mixed reviews, with some noting slow service but others appreciating pleasant staff.
Location
9.75
Consistently praised for its strategic location near attractions.
Room Quality
6.7
Some positives about spacious rooms, but several mentions of maintenance issues and discomfort.
Amenities
7.73
Amenities were noted but some items lacked quality and variety.
Value for Money
8.19
The quality provided did not align with expectations based on the price.
Food and Beverage
8.24
Food variety was appreciated but some dishes were criticized for taste.
Overall Experience
6.71
General dissatisfaction noted, especially related to service and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 21:37

Property Description

Convenient Location
Located in the heart of Melaka, just steps away from popular attractions like Porta de Santiago and Christ Church.

Modern Amenities
Guests can enjoy free WiFi, a fitness centre, and free parking during their stay. Rooms are equipped with all modern comforts including a flat-screen TV and minibar.

Exceptional Service
Our 24-hour front desk is always ready to assist with any needs, from luggage storage to organizing airport transfers. Enjoy delicious local and Asian cuisine at our on-site restaurant.

Book your stay at The Imperial Heritage Melaka now for a memorable and comfortable experience in Melaka!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Please note that early check-in is not guaranteed and is subject to availability and confirmation by the property.
Upon check-in, please provide your photo identification or passport with the same name as your credit card used to make the booking. Failure to provide said documents may result in property requesting additional payment.
Please note that prices do not include mini-bar items, telephone usage, laundry services, or any other services not mentioned in the booking confirmation. This will be billed to you accordingly. Additional breakfast for children (4 to 12 years of age) is charged at MYR 15 per child.
Please note that this property is strictly nonsmoking.
Please inform the property at least 1 day in advance, if you are arriving after 18:00 to secure your reservation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for MYR 65 per person per night when using an available extra bed.
    Children from 6 years old to 16 years old stay for MYR 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 4262 reviews
Cleanliness: 5.74
Service: 7.71
Location: 9.75
Room Quality: 6.7
Amenities: 7.73
Value for Money: 8.19
Food and Beverage: 8.24
Overall Experience: 6.71
D
Daniel extended_group my
7
M
Pros:

FB

Cons:

Too small

2026-03-11 via Nuitee
F
Fangxu solo_traveller sg
7
2026-03-10 via Nuitee
S
Shawn Yeow family_with_children my
10
2026-03-10 via Nuitee
L
lew family_with_children my
8
2026-03-09 via Nuitee
N
NURUL family_with_children my
6
2026-03-08 via Nuitee
P
PS Chiang family_with_children sg
7
Pros:

Good location and friendly staff

Cons:

The deteriorate conditions of the facility and room

2026-03-08 via Nuitee
N
Nazura extended_group my
8
2026-03-06 via Nuitee
F
Faris couple my
4
2026-03-03 via Nuitee
C
Chan Kim Tau extended_group sg
1
Will not stay in this hotel ever again as Free Club Lounge Access was closed and not informed at all
Pros:

Location near to places of Interest

Cons:

Breakfast was lousy. Eggs were tasteless. Same food every day.

2026-03-02 via Nuitee
M
Mohd Zain couple my
8
2026-03-01 via Nuitee
R
Raynita family_with_children my
10
Pros:

The room was clean and very comfortable. Convenient to the mall and attractions.

Cons:

No complaints

2026-03-01 via Nuitee
J
Jaswant extended_group gb
8
2026-02-26 via Nuitee
P
Phyllis Ho family_with_children my
7
2026-02-26 via Nuitee
S
SongBoon family_with_children sg
5
Need more lifts
Pros:

Convenient location. Free parking.

Cons:

Only 2 lifts to serve the whole hotel. Have to wait for long time to go up or down.

2026-02-25 via Nuitee
R
Randy Lim family_with_children my
3
Cons:

Room were not cleaned upon check in. Had to request for a room change. Rooms are poorly maintained like a budget hotel with very basic amenity. Though price was reasonable, u pay for what u get.

2026-02-25 via Nuitee
C
Chi Siang family_with_children my
7
2026-02-25 via Nuitee
F
FANG ~^^ 🌟 family_with_children my
5
Pros:

Best Location.

Cons:

Facilities not enough. Breakfast less choice. Room not clean enough.

2026-02-24 via Nuitee
M
Mcgag family_with_children my
6
Need to upgrade!
Pros:

Location is good, all walking distance from hotel. The view from the high level floor is good but not the floors below 5. Staffs are polite and patient.

Cons:

Toilet bowl is not functioning well in my room on the 10th floor. There is no tissue paper in my room. Some lights are not working.

2026-02-24 via Nuitee
Z
Zirka solo_traveller sg
2
2026-02-22 via Nuitee
A
Aizan family_with_children my
8
2026-02-14 via Nuitee