Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading amenities
Room quality variability

Categories

Cleanliness
7.78
There were issues with cleanliness, including damp, mold, and general poor condition of the rooms.
Service
10
Staff were consistently described as friendly, helpful, and accommodating.
Location
10
Multiple reviews praised the hotel's great location, close to major attractions.
Room Quality
8.78
Room quality was hit or miss; while some rooms were acceptable, others were claustrophobic and poorly maintained.
Amenities
6.78
Major discrepancies in advertised amenities such as the absence of a gym, spa, and a restaurant.
Value for Money
9.28
Some guests felt the hotel did not deliver adequate value for the price, especially due to cleanliness issues.
Food and Beverage
7.78
Limited food options and extra costs for breakfast led to a lower perception of value.
Overall Experience
10
While there were significant issues, the positive staff interactions and location improved the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:30

Property Description

Luxurious Accommodation

Center Silk Hotel & Spa in Hanoi offers air-conditioned rooms with free WiFi, free parking, and room service. Guests can enjoy a garden, shared lounge, and terrace, along with a shared kitchen and 24-hour front desk. The rooms feature modern amenities and some boast city views or balconies. Indulge in a variety of cuisines at the on-site restaurant, including special dietary options.

Relaxing Spa and Dining

Unwind with a massage at the spa after a day of skiing or cycling, with bike hire available for further exploration. The hotel's convenient location allows easy access to popular attractions like Hanoi Old City Gate and Thang Long Water Puppet Theater.

Personalized Service

Experience comfort and convenience at Center Silk Hotel & Spa, where hospitality meets top-notch facilities. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 6442 reviews
Cleanliness: 7.78
Service: 10
Location: 10
Room Quality: 8.78
Amenities: 6.78
Value for Money: 9.28
Food and Beverage: 7.78
Overall Experience: 10
S
Stephan • solo_traveller • za
5
Pros:

Location

Cons:

Bed not comfortable and shower next to toilet just strange setup

2026-08-08 • via Nuitee
M
Minh Si • solo_traveller • vn
5
2026-08-08 • via Nuitee
J
Johannes • couple • de
8
Tolles Personal und tolle Lage
Pros:

Das Personal war sehr sehr freundlich und Highlight unseres Aufenthaltes. Die Zimmer waren ok, wir waren zweimal dort, einmal bekamen wir ein Upgrade, welches ein kleineres Zimmer war, aber ganz oben. Die Sauberkeit war gut, der Tee am Empfang war sehr gut. Das Personal hat für uns mehrere Ausflüge gebucht, die super waren und sogar günstiger waren als wenn wir sie selbst über das Internet gebucht hätten, nochmal besonderes Lob a die Mitarbeiter!

Cons:

Die AC ließ sich nicht immer gut einstellen und die Tür in einem Zimmer ist erst nach mehrmaligem Versuchen aufgegangen.

2026-08-08 • via Nuitee
P
Parisotto • extended_group • au
10
Pros:

Lovely Staff especially Jackie was so kind and put in extra effort to make sure we knew the best spots to visit!

2026-08-07 • via Nuitee
R
rebecca • extended_group • gb
5
Disappointing
Pros:

Staff were very helpful

Cons:

Felt mislead and not as described on booking.com

2026-08-07 • via Nuitee
T
Tessa • solo_traveller • be
10
I only stayed here for 1 night and my stay was perfect. I had a good night sleep and the breakfast was also good. No buf
2026-08-06 • via Nuitee
H
Henry • solo_traveller • gb
10
2026-08-05 • via Nuitee
K
Kanaa • solo_traveller • gb
10
Pros:

Great location with clean spacious rooms

2026-08-05 • via Nuitee
A
Antonio • solo_traveller • it
10
Pros:

Perfect stay

2026-08-04 • via Nuitee
U
Ugo • solo_traveller • fr
10
2026-08-03 • via Nuitee
J
James • solo_traveller • nz
10
Pros:

Amazing location with everything walkable. Staff were incredibly helpful and friendly.

2026-08-03 • via Nuitee
F
Flemming • solo_traveller • dk
10
Pros:

Flot gennemført stil mellem hotel og mit værelse. Meget venligt personale.
Både mulighed for velsmagende europæisk og asiatisk morgenmad.

Cons:

Intet

2026-08-02 • via Nuitee
J
julia • solo_traveller • fr
10
Bel hôtel au cœur du quartier historique, équipé très serviable
Pros:

La gentillesse et serviabilité du personnel, la propreté de l’hôtel, la qualité du petit déjeuner et la localisation parfaite. Les chambres sont spacieuses et très bien équipées. Il y a du café et du thé à disposition dans le lobby, un large choix de fruits et plats salés pour le buffet du petit déjeuner. Les chambres sont très bien insonorisées. Un grand merci à Wen qui parle parfaitement le franchissement et a rendu notre séjour encore plus agréable.

Cons:

Absolument rien du tout !

2026-08-02 • via Nuitee
N
Nicolas • family_with_children • fr
9
2026-08-02 • via Nuitee
A
Adrian • solo_traveller • nz
10
Pros:

Staff were efficient for all our needs. Close to everything. Great breakfast.

Cons:

Bathroom a bit small

2026-08-02 • via Nuitee
G
Gisela • extended_group • sg
10
Fab stay
Pros:

Loved the convenience of leaving luggage and the thinking ahead of the reception staff. Soo very helpful. Rooms very clean and spacious beds comfy.

Cons:

Nothing

2026-07-25 • via Nuitee
O
Oscar • couple • gb
9
Pros:

Amazing and friendly staff.

2026-07-25 • via Nuitee
C
Clarice • solo_traveller • nl
10
2026-07-25 • via Nuitee
B
Bich Phuong • family_with_children • cz
10
Pros:

Loved the location and its convenient. The stuff were vary helpful in everyway - very polite and proactive approach.

All was as expected. Only down side is we got rooms without windows so its still dark in the morning which might be an issue for some daily-light-reliant sleepers.
Definitely worth the price and would love to come back.

2026-07-25 • via Nuitee
H
Huy • couple • vn
10
2026-07-25 • via Nuitee