Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading amenities
Room quality variability

Categories

Cleanliness
7.78
There were issues with cleanliness, including damp, mold, and general poor condition of the rooms.
Service
10
Staff were consistently described as friendly, helpful, and accommodating.
Location
10
Multiple reviews praised the hotel's great location, close to major attractions.
Room Quality
8.78
Room quality was hit or miss; while some rooms were acceptable, others were claustrophobic and poorly maintained.
Amenities
6.78
Major discrepancies in advertised amenities such as the absence of a gym, spa, and a restaurant.
Value for Money
9.28
Some guests felt the hotel did not deliver adequate value for the price, especially due to cleanliness issues.
Food and Beverage
7.78
Limited food options and extra costs for breakfast led to a lower perception of value.
Overall Experience
10
While there were significant issues, the positive staff interactions and location improved the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:30

Property Description

Luxurious Accommodation

Center Silk Hotel & Spa in Hanoi offers air-conditioned rooms with free WiFi, free parking, and room service. Guests can enjoy a garden, shared lounge, and terrace, along with a shared kitchen and 24-hour front desk. The rooms feature modern amenities and some boast city views or balconies. Indulge in a variety of cuisines at the on-site restaurant, including special dietary options.

Relaxing Spa and Dining

Unwind with a massage at the spa after a day of skiing or cycling, with bike hire available for further exploration. The hotel's convenient location allows easy access to popular attractions like Hanoi Old City Gate and Thang Long Water Puppet Theater.

Personalized Service

Experience comfort and convenience at Center Silk Hotel & Spa, where hospitality meets top-notch facilities. Book your stay now for a memorable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 6342 reviews
Cleanliness: 7.78
Service: 10
Location: 10
Room Quality: 8.78
Amenities: 6.78
Value for Money: 9.28
Food and Beverage: 7.78
Overall Experience: 10
V
Vamsi • extended_group • in
10
Great location great stay
Pros:

The property is located in old quarter and in proximity to night market , train street etc.,
The staff is very courteous and helpful. The rooms were neat , clean and maintained well. On arrival , the staff guided with places of interest.

2026-07-04 • via Nuitee
M
My • family_with_children • vn
9
2026-07-04 • via Nuitee
E
enrico • couple • it
7
Pros:

Posizione gentilezza pulizia

Cons:

I cuscini troppi alti

2026-07-04 • via Nuitee
J
Jacob • couple • gb
10
Pros:

The staff were very welcoming and even offered to upgrade our stay at no extra charge.
Jackie was especially helpful :)
When I return to Hanoi will defiantly be staying again !

2026-07-04 • via Nuitee
G
Gooden • solo_traveller • gb
10
Pros:

Very nice hotel, great room and good price. The hotel manager Jackie was very helpful.

Cons:

N/A

2026-07-03 • via Nuitee
B
Brittany • couple • nz
10
Jackie on reception was very helpful and lovely. Loved stay here will definitely be staying again next time in Hanoi
Pros:

Very modern, clean and has great facilities with breakfast every morning

2026-07-03 • via Nuitee
V
Varshit Modi • solo_traveller • in
10
2026-07-03 • via Nuitee
M
McMahon • extended_group • ie
10
2026-07-03 • via Nuitee
M
McMahon • extended_group • ie
10
Pros:

Staff were helpful and kind, location was perfect

Cons:

Nothing

2026-07-03 • via Nuitee
L
Linh Chi • family_with_children • vn
10
Pros:

Địa điểm tiện lợi

2026-07-03 • via Nuitee
H
Hanan • couple • sa
10
Great stay !
Pros:

From the moment we arrived, the staff remembered my birthday and made me feel so welcome. A special thank you to Helena, who was incredibly kind, attentive, and made sure everything was perfect. Brian and David were also wonderful and always happy to help.

The birthday gift waiting in my room was such a thoughtful surprise and meant a lot to me. After a disappointing experience at another hotel on my actual birthday, this truly made up for it.

Also walking distance from all the touristy places!

I highly recommend this hotel to anyone visiting Hanoi. The staff genuinely care about their guests, and I would happily stay here again.

Cons:

Needs more variety for the breakfast menu.

2026-07-02 • via Nuitee
A
Aidan • couple • au
10
2026-07-01 • via Nuitee
B
Bernardita • couple • cl
8
Pros:

Buenísima ubicación !! Todo el personal muy atento para dar recomendaciones y ayudar !!

Cons:

Todo me gustó

2026-07-01 • via Nuitee
D
David Corneliu • couple • ie
10
Definitely recommend very clean and affordable
Pros:

Great Location close to popular food spots, staff was exceptional and so helpful for our stay.

2026-07-01 • via Nuitee
C
Caoimhe • extended_group • ie
8
Pros:

Location and staff were helpful

Cons:

Nothing

2026-07-01 • via Nuitee
D
Darren • solo_traveller • au
10
Pros:

Staff very friendly and attentive

Cons:

Would be great if there was conditioner as well

2026-07-01 • via Nuitee
L
Lê Thiên Thạch • couple • au
10
2026-07-01 • via Nuitee
P
presti • solo_traveller • it
9
Pros:

camera ben arredata e pulita, staff estremamente gentile

2026-06-30 • via Nuitee
M
Muriel • couple • fr
10
Un séjour au calme mais dans lhyper centre
Pros:

La gentillesse, la disponibilité, l’emplacement parfait

Cons:

Rien

2026-06-30 • via Nuitee
S
Sarah • couple • ie
10
2026-06-30 • via Nuitee