Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Misleading amenities
Room quality variability

Categories

Cleanliness
7.78
There were issues with cleanliness, including damp, mold, and general poor condition of the rooms.
Service
10
Staff were consistently described as friendly, helpful, and accommodating.
Location
10
Multiple reviews praised the hotel's great location, close to major attractions.
Room Quality
8.78
Room quality was hit or miss; while some rooms were acceptable, others were claustrophobic and poorly maintained.
Amenities
6.78
Major discrepancies in advertised amenities such as the absence of a gym, spa, and a restaurant.
Value for Money
9.28
Some guests felt the hotel did not deliver adequate value for the price, especially due to cleanliness issues.
Food and Beverage
7.78
Limited food options and extra costs for breakfast led to a lower perception of value.
Overall Experience
10
While there were significant issues, the positive staff interactions and location improved the overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 21:30

Property Description

Luxurious Accommodation

Center Silk Hotel & Spa in Hanoi offers air-conditioned rooms with free WiFi, free parking, and room service. Guests can enjoy a garden, shared lounge, and terrace, along with a shared kitchen and 24-hour front desk. The rooms feature modern amenities and some boast city views or balconies. Indulge in a variety of cuisines at the on-site restaurant, including special dietary options.

Relaxing Spa and Dining

Unwind with a massage at the spa after a day of skiing or cycling, with bike hire available for further exploration. The hotel's convenient location allows easy access to popular attractions like Hanoi Old City Gate and Thang Long Water Puppet Theater.

Personalized Service

Experience comfort and convenience at Center Silk Hotel & Spa, where hospitality meets top-notch facilities. Book your stay now for a memorable getaway.

Check-in and check-out hours:

Location

Guest Reviews

8.8
Based on 5520 reviews
Cleanliness: 7.78
Service: 10
Location: 10
Room Quality: 8.78
Amenities: 6.78
Value for Money: 9.28
Food and Beverage: 7.78
Overall Experience: 10
L
Le • extended_group • vn
5
2026-03-14 • via Nuitee
J
Julian • extended_group • gb
5
Dissapointing rooms
Pros:

The staff and the location (also the lobby looks great)

Cons:

The room had no natrual light, was very small and the bed was touching three walls. If you literally just want somewhere to fall into bed it's fine.

2026-03-14 • via Nuitee
F
Florencia • couple • ar
5
2026-03-14 • via Nuitee
M
Marta • couple • it
7
Cons:

La colazione . Siamo arrivati alle 9:30 e gia c era pochissima roba e i tavoli tutti sporchi.Per ordinare , il servizio dello staff è stato scadente.

2026-03-14 • via Nuitee
C
cedric • solo_traveller • re
8
2026-03-14 • via Nuitee
G
Gaetano • family_with_children • it
10
Pros:

Si comodissimo

Cons:

Tutto

2026-03-14 • via Nuitee
M
mariko • couple • us
10
Pros:

free yummy tea and helpful staff

2026-03-14 • via Nuitee
O
Orr • couple • ca
7
Good place for younger people
Pros:

Very cool quaint hotel

Cons:

Dirty streets

2026-03-14 • via Nuitee
O
Orr • couple • ca
7
2026-03-14 • via Nuitee
L
Louis • couple • gb
10
Pros:

Really clean, staff were nice

Cons:

N/A

2026-03-13 • via Nuitee
Z
Zoe • couple • au
10
2026-03-13 • via Nuitee
S
Singh • couple • in
10
Pros:

The staff was very cooperative and the location is just too good

2026-03-13 • via Nuitee
H
Hien • solo_traveller • vn
5
Pros:

Location

Cons:

Small room and old equipment

2026-03-12 • via Nuitee
J
Julius Erwin • couple • au
10
staff are friednly and kind
Pros:

Locatiom

Cons:

none

2026-03-12 • via Nuitee
V
Vượng • extended_group • vn
10
2026-03-12 • via Nuitee
T
Thanh • couple • gb
10
Pros:

Good staff, good location!

2026-03-11 • via Nuitee
N
Nicholas • extended_group • sg
9
Pros:

Very conveniently located with a great team. Would recommend this!

2026-03-11 • via Nuitee
M
MAUDE • solo_traveller • ca
8
2026-03-10 • via Nuitee
J
Jarrod • couple • au
10
Overall great price and excellent location
Pros:

We recently stayed at Hanoi Centre Silk Classic Hotel and had a fantastic experience.

From the moment we arrived, the staff were incredibly friendly, welcoming and professional. They were always punctual and quick to assist with anything we needed during our stay. What really stood out was how accommodating they were. No request ever felt like too much trouble, and they were always happy to help.

The team also provided great local knowledge, giving us helpful recommendations on places to visit, where to eat, and how to get around Hanoi. It made exploring the city much easier and more enjoyable.

The hotel itself offers great value for money and is in a very convenient location. The rooms were comfortable and clean, and overall the stay was excellent. If I had one small tip for future guests, it would be to try and book a slightly larger room if available, but even then the pricing is still very reasonable for what you get.

Overall, we would highly recommend Hanoi Centre Silk Classic Hotel to anyone visiting Hanoi. Friendly staff, great service, helpful local advice and excellent value. A great place to stay.

2026-03-10 • via Nuitee
N
Neil • family_with_children • us
9
Pros:

Staff were all very welcoming and helpful. I was very impressed with all of them for being so positive and capable. Place is in a great location, everything is walkable. Hotel is clean and presentable. Room was good value for money. Bed was comfy. Good water pressure and temperature. Nothing bad to say about my three-day stay!

2026-03-09 • via Nuitee