Coconut Residence & Spa

No response when I emailed before arrival.
Reception could have been more welcoming
Bedside lamp not plugged
Wifi was not working in the room and not great near reception (worst connection in all of the different cheaper hotels I had been in the Gambia)
TV was not working but staff helped
Light switches far from bed
Plug sockets not conveniently located for phone
No natural light in room
Dining room staff not friendly. It was confusing to understand where to eat: dining room or expensive buffet outside; had to chase to get served.
Average food for dinner (although it was late dinner)
A shuttle to Senegambia/beach would be a nice touch
I expected more for the price I had paid and the existing reviews, I had better experience in cheaper accommodations

The choice on the evening menu could have been more consistent.

Room was not as large as advertised, but plenty large and comfy. Highway is sometimes a bit audible, but to be honest: I slept very well! Powercuts annoy, but the hotel has their own generators, so this was not an issue at all. Not every card works, but this is more like an Africa-problem, as I have experienced it often on the continent. But from that perspective, travelling with cash would be advisable - which I did, so again: No issues.

So, basically nothing is to dislike. :)

The room next to mine had drunkard occupants who were smoking shisha in the balcony next to me, making loud music all night and shouting at the top of their voices. I reported the issue but was not helped. A room for 2 had a gang of 5 people and what was disappointing the hotel management could not control them or remove them. Instead I was being told to move to another room a midst travel exhaustion and work engagement. I had to leave the hotel in protest and chase for payment receipts which I have not received to date save for an invoice. While the hotel refunded the one night to enable me pay for a new room somewhere else which was totally inconveniencing, the failure to manage the incident is inexcusable.

Nothing

Algo ruidoso. Los empleados o conductores a veces en mitad de la noche se ponen a hablar por teléfono al lado de la habitación. Tuvimos un par de noches malas con mucho ruido de coches y gente hablando. Requiere algo más de mantenimiento teníamos una fuga de agua que nunca se arregló. El desayuno siempre el mismo y varios días en mal estado la fruta.

Don't try paying with your VISA card.

It's just for show. On the other hand, I often had this problem in Gambia. Five minutes later, at the ATM, it worked without any problems.

Ma perché il ristorante è così caro?
Impossibile mangiare anche una pizza al ristorante di questo hotel.

Stengt spa. Kunne ikke bade i bassenget. Det var grått og møkkete vann. For mye kjemikalier sa de. Reklamerer med fem stjerner og da bør frokosten være betre enn konserverte, tørre brød og lite utvalg. Betale ekstra for filterkaffe til frokosten. Søppelspann utenfor rommet og visne blomster i urner. Små detaljer, som lett kan forbedres. Høy musikk på kvelden som forstyrret søvnen.