Selva y Mar Apart Hotel

Hotels
6.6 (98 reviews)
Calle 40 Norte, entre 5a Avenida y 10a Avenida, Colonia Zazil Ha. , Playa del Carmen , mx

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Non-smoking throughout
Shuttle service (additional charge)
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Comfortable beds
Cons:
Maintenance issues
Service resolution times
Limited amenities

Categories

Cleanliness
8
Guests consistently mentioned cleanliness as a positive aspect.
Service
6.7
Service was generally appreciated, although there were complaints about resolution times for issues.
Location
8.8
The hotel's central location close to key attractions and amenities was highly praised by guests.
Room Quality
7.7
Rooms were generally comfortable, although some maintenance issues were reported.
Amenities
6.6
While some guests appreciated the amenities like the garden area, others expressed dissatisfaction with the lack of functional facilities.
Value for Money
6
Opinions were divided on the perceived value for the price paid, with some feeling it was expensive for the services provided.
Food and Beverage
6.7
Mixed reviews on food and beverage options, with some mentioning limited variety.
Overall Experience
7.7
Most guests had a generally positive overall experience and would consider recommending the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 08:15

Property Description

Ideal Location in Playa del Carmen
Located in the heart of Playa del Carmen, Selva y Mar Apart Hotel - 5Th Ave by BFH offers a perfect blend of convenience and comfort for your stay.

Comfortable Rooms and Welcoming Staff
Experience air-conditioned rooms with modern amenities like flat-screen TVs, free WiFi, and city-view balconies. Our friendly staff, fluent in English and Spanish, are dedicated to ensuring a pleasant stay for every guest.

Convenient Facilities and Nearby Attractions
Enjoy the convenience of a tour desk, luggage storage, and a garden terrace. Explore nearby attractions such as Playa del Carmen Beach and Church of Guadalupe for a memorable vacation experience.

Book your stay at Selva y Mar Apart Hotel - 5Th Ave by BFH now for an unforgettable getaway in Playa del Carmen.

Important information:

Please inform Selva y Mar Apart Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

6.6
Based on 98 reviews
Cleanliness: 8
Service: 6.7
Location: 8.8
Room Quality: 7.7
Amenities: 6.6
Value for Money: 6
Food and Beverage: 6.7
Overall Experience: 7.7
K
Kirill couple ec
10
2025-07-01 via Nuitee
J
Janusz young couple pl
7
Good
2025-05-04 via Nuitee
Y
Yvette solo traveller ca
10
Exceptional
2025-04-15 via Nuitee
M
Marie-eve solo traveller ca
9
Nice time
Pros:

It's clean and quiet

Cons:

The roster screaming at 4 am lol
Wifi a bit slow for remote working , I should go on holidays next time , no work !

2025-04-12 via Nuitee
N
Nicolina family with young children ca
10
Super cute and cozy jungle oasis hotel in the middle of Playa Del Carmen
Pros:

Location was nice and central, close to the beach and restaurants, easy to bike everywhere. There was no breakfast included, but our room had a little kitchenette so we were able to make some simple meals when we didn't feel like eating out.

Cons:

The internet was very patchy and kept disconnecting, and the rooms were not very soundproof, we could hear the neighbouring dogs barking all night long most nights.

2025-03-12 via Nuitee
C
Crltraveller family with young children br
8
Good place
Pros:

Location, clean rooms, beautiful plants outside, self check in and out.

Cons:

A lot of noise from the workers that were fixing something in the building. We spent 5 days in there and the staff didn't have toilet paper I had to ask more then one time. They are slow to resolve problems. Tv don't work, and also the fire from the kitchen. Shower don't have enought water coming out

2025-03-04 via Nuitee
M
Marnie family with young children gb
8
Very good
Pros:

The location was great. The garden area lovely. Beds comfortable.

Cons:

The kitchen was good, but no kettle. Had to use a pot on the stove. The shower had a mind of it's own!!! Tricky to get right temperature. The toilet flush not the best ☹️

Also needs small lamps over or beside the bed. Only has bright ceiling lights.

We were here for 11 nights and the room wasn't cleaned at all.
We changed our own towels from a linen store and swept the floor with a broom I found.

2025-02-09 via Nuitee
J
Jean young couple ca
8
Good stay
Pros:

Good quality price and great location.

2024-11-10 via Nuitee
M
Maria family with young children ca
8
Very good
2024-04-07 via Nuitee
E
Elizabeth solo traveller gb
4
Very cheap, fine for 1 night but not longer
Pros:

It was a great location, not too far to the busy part of 5th avenue but close enough to walk and felt a bit more like the old Playa with actual Mexicans! Shower was powerful and lots of hot water. Decent bed, sheets seemed clean. Cheap, not so cheerful. Lovely cleaning staff.

Cons:

The room was fine, but very small and walls very thin so could hear next door coughing all night etc. Some strange breeze block wall between my bathroom and next door. Very worn out room and towels all had pretty grim stains, overall just needs a few updates! Got moved to different room, apparently an upgrade - a single bed?? I don’t see an upgrade!

2024-04-01 via Nuitee
D
Dayle young couple ca
3
We made the best of what was provided, we met our goal of enjoying the sun and beaches of Playa.
Pros:

The location was great, The little garden and patio welcomed you to sit and enjoy the quiet of the area. The air conditioning in the room was easy to adjust to one's liking. Although small the shower did it's job,. After a few days of adjusting to the size of the room and cooking area we managed to cook most of our meals on the small two burner cook top.

Cons:

The information provided at the time of booking was no where near what we encountered. We understood that there would be someone at the location until 11:00 pm, this was not thecase, Fortunately one of the hotel guests phoned the manager. The manager greeted me with "you did not pay" although we provided our credit card to Booking. com and we were under the impression we would be charged the day before our arrival date. The manager provided us with information on where the key was located and was told she would be there at 8:00 am to collect our payment. After traveling all day with a 3 hour time change the room greeted us with clean sheets but no blanket, clean but very worn towels that once were white but now grey. We were provided with one hand towel. The kitchen had one small cup for coffee or tea, but wait there was no coffee pot to make coffee or kettle for tea. The cutting board was filthy but then there wasn't a knife to cut anything. The utensils consisted of a set of two spoons, knives and forks, and very small serving utensils. The cooking pans were good but the pots I would not use. We were given a large pot for boiling water, unfortunately the lid was broken when I did not set it properly on the small shelf. We were informed immediately that we would have to buy a new pot. we did buy a new cover along with a cutting knife and boards. We were given a glass for our coffee/tea and a coffee pot. We were told that they did not have any other cups or supplies for the kitchen. The first week we were there we had to ask the cleaning staff for towels, garbage bags etc. as there was no cleaning service although it was to be daily . After the manager directed the staff to clean dailly the service was much better. As for the room itself although clean it was shabby with curtains that did not hang properly, furniture that needed painting. But at the end of the day it grew on us and we looked at it as a home away from home.

2024-03-10 via Nuitee
S
Sehgal solo traveller ca
10
Exceptional
2024-02-18 via Nuitee
P
Paco solo traveller de
7
Great Location, Nice Staff, medium quality
Pros:

Great Location,

Cons:

Bed and Pillows

2024-02-11 via Nuitee
V
Villaseñor young couple mx
5
Poor
Pros:

Internet was to bad and television didn’t work

Cons:

It was near of the 5 ta ave.

2024-01-25 via Nuitee
M
Micaela solo traveller mx
10
Exceptional
2024-01-08 via Nuitee
H
Hackett solo traveller ca
3
Poor
2024-01-08 via Nuitee
T
Tammy young couple mx
10
Exceptional
Cons:

Nothing could have been better. Jessica was a sweetheart ❤️

2024-01-01 via Nuitee
S
Stephanie group ch
3
If you must then its not a bad option
Pros:

The location is great and if you find no other place to stay this is definetly an option. We had a lot of troubles with the check in and our stay in general but the staff at least tried to speak to us.

Cons:

In booking it says payment at the site but what you really have to do is pay through paypal or bank transfer. This is sent to you on a picture that you cannot press on. There is no reception that would really help. The communication was difficult and because of it we got an upgrade. Which was also needed as there were blood stains on one of the beds. The water went on and off, but if it was there there was hot water. The place is really loud and we could hear the party all night but that s because you are close to everything. The wifi is absolute crap.

2023-12-27 via Nuitee
E
Elizabeth solo traveller ch
10
Super location and quiet.
Pros:

Great location and everything needed for a longer stay. I felt very comfortable and safe staying here.

Cons:

Nothing

2023-12-24 via Nuitee
P
Pablo family with young children mx
8
Very good
2023-12-04 via Nuitee