Holiday Inn Kuala Lumpur Bangsar by IHG

Hotels
Holiday Inn Hotels & Resorts
8.7 (256 reviews)
No. 18, Menara Alfa Bangsar Jalan Maarof , Kuala Lumpur , my

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean room
Good location
Comfortable beds
Cons:
Service issues
Limited amenities
Parking fees

Categories

Cleanliness
8.78
Generally positive feedback on cleanliness across multiple reviews.
Service
8.25
Some reviews mention disappointing service; adjustments made due to mixed feedback.
Location
9.29
Frequent mentions of convenient location near attractions.
Room Quality
8.74
Positive remarks about room comfort and quality.
Amenities
8.27
Some limitations noted in amenities offered; average score adjusted.
Value for Money
8.73
General acceptability of value based on feedback.
Food and Beverage
8.78
Positive comments regarding food options, specifically breakfast variety.
Overall Experience
8.75
Overall enjoyable stay despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:52

Property Description

Luxurious Amenities

Indulge in our outdoor swimming pool and fitness center, or relax in our non-smoking rooms with city views.

Exceptional Service

Our concierge services and multilingual staff are dedicated to ensuring your stay is comfortable and memorable.

Delicious Dining Options

Enjoy a delightful buffet, American, or Asian breakfast at our on-site restaurant. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 256 reviews
Cleanliness: 8.78
Service: 8.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 8.75
I
Iwan solo_traveller gb
8
2026-03-14 via Nuitee
T
Tareeka family_with_children vn
8
Pros:

it is conveniently located to my to my family home.

2026-03-10 via Nuitee
K
Kat Cooper solo_traveller my
10
2026-03-09 via Nuitee
R
RUIZHI_ZENG couple cn
9
2026-03-07 via Nuitee
M
mazalina extended_group my
10
affordable
Pros:

room, staff and food

2026-03-07 via Nuitee
K
kangero couple tz
9
2026-03-05 via Nuitee
S
SONG TOAN solo_traveller vn
9
Khách sạn hướng đến Green hotel. Tôi sẽ đặt hệ thống của IHG ở nơi nào tôi đến
Pros:

Ngon và đa dạng

Cons:

1 nhân viên bảo vệ phía dưới cầu thang khá mất lịch sự khi dẫn khách vào thang máy dành cho kỹ thuật (phía sau) và ko nói gì, bỏ đi. Nhưng đây là 1 thôi, còn đa số nhân viên rất tuyệt vời.

2026-03-04 via Nuitee
T
Tim solo_traveller gb
9
Pros:

Nearly everything! The room was great, modern and spacious, with a superb view. The staff were friendly and helpful. The breakfast food was great, with a range of options. The gym and pool were great. Really good value for money.

Cons:

No in-house laundry service meant the hotel had to have my laundry collected and charged more than I was expecting.
High tech water dispenser in rooms was a bit annoying to use.

2026-03-03 via Nuitee
L
Li hsien couple my
10
2026-03-02 via Nuitee
Y
Yii Wen couple bn
9
Comfortable with modern concept
Pros:

Modern concept and very comfortable stay. Staff are also very courteous, polite and helpful.

Cons:

Not many shops or convenience stores at close walking distance.

2026-02-27 via Nuitee
S
Susan couple gb
8
Above average chain hotel with great staff and facilities
Pros:

Very comfortable hotel with unusual and cleverly designed rooms.
Breakfast was out of this world
Pool lovely and sheltered from sun

Cons:

Location not suitable for walking far. Bangsar village and some restaurants doable though

2026-02-24 via Nuitee
I
Ilona couple nl
10
Perfect
Pros:

Everything! The room was a pleasant surprise! I really liked the way the bathroom is set up and connected to the bedroom. The open bathroom makes it easy accessible (you can also close it if you want). Everything looks nice and well maintained. Check in was smooth and easy. The staff was helpful and friendly. I also loved the gym. I seldom see a gym with up to date equipment like this. The pool is a nice place to hang out. I also feel Bangsar is a great neighborhood to stay, way more quiet that the city center. The center is just a short grab ride away.

Cons:

Everything was good.

2026-02-24 via Nuitee
C
Cyrille couple au
8
2026-02-22 via Nuitee
N
Neil couple gb
8
Disappointing, considering the price
Pros:

All of the staff were friendly and, mostly, helpful

Cons:

No in-house laundry service meant hotel collected my laundry and charged over 400MR for what local laundry would have done for 45MR.

High tech water dispenser in rooms was a pain to use.

Staff touch their hearts every time they see you which feels like a diktat from above and not genuine.

Quality of many of breakfast ingredients was poor. (Some was excellent.)

Service at the bar had to be requested each time at reception. We felt abandoned and frustrated.

2026-02-22 via Nuitee
R
RustamLi couple az
10
Pros:

Clean room, very good stuff, very good breakfast.

Cons:

Wifi with sign-in. I didn't use it. Top of the WC was open space. Mini bar was empty, they can fill it upon request.

2026-02-13 via Nuitee
R
Risheetha couple sg
8
Pros:

The staff were polite and friendly, and the rooms were comfortable and well-kept.

Cons:

We booked a suite room for three people, consisting of a king size bed and a sofa bed. However, bedsheets were not provided for the sofa bed and we had to ask the staff for an extra set.

2026-02-11 via Nuitee
A
Andrew John couple th
9
2026-02-11 via Nuitee
H
HuiYing couple ca
10
Pleasant cosmo city to go for shopping
Pros:

Great location to some good shopping malls. Have to go by Grab.

Cons:

The very busy junction of roads coming together and no pedestrian crossing. Too far to go for local retails and places to eat.

2026-02-09 via Nuitee
V
Veronica Desenzani solo_traveller it
9
2026-02-09 via Nuitee
T
Tashveen couple my
8
2026-02-09 via Nuitee