Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Hotels
Sure Hotel Collection by Best Western
7.2 (2243 reviews)
23 Main Street, Drymen , Drymen , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good food
Cons:
Cleanliness issues
Room quality concerns
Inconsistent value for the price

Categories

Cleanliness
5.4
Multiple reviews mentioned the room being dirty and needing attention.
Service
8.4
Many reviews highlighted helpful and pleasant staff.
Location
8.4
Consistently praised for being excellent and convenient.
Room Quality
5.9
Mixed reviews about room condition and comfort; some complaints noted.
Amenities
7.4
Positive remarks about the leisure facilities, but some issues noted.
Value for Money
6.9
Comments on pricing being too high for the quality received.
Food and Beverage
7.9
Food received positive feedback, though breakfast service had issues.
Overall Experience
7.3
General sentiment points to a satisfactory experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:27

Property Description

Luxurious Accommodation with Stunning Views
The Buchanan Arms Hotel & Leisure Club, just minutes from Loch Lomond, offers elegant rooms with scenic countryside views. Each room features a private bathroom, free toiletries, a hairdryer, and a TV for your comfort.

Whisky Bar and Fine Dining
Indulge in a collection of local whiskies and fine wines at the well-stocked bar. Start your day with a delicious buffet breakfast served daily in the stylish restaurant.

Leisure Facilities for Relaxation and Fitness
Unwind in the indoor swimming pool, hot tub, sauna, and steam room at The Buchanan Club. Stay active at the modern fitness centre offering squash courts and aerobics classes.

Experience luxury and tranquility at Buchanan Arms Hotel & Leisure Club - your perfect retreat near Loch Lomond.

Important information:

When traveling with pets, please note that an extra charge of GBP 15 per dog, per night applies. A maximum of two dogs is allowed for each room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 10 years old stay for £25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2243 reviews
Cleanliness: 5.4
Service: 8.4
Location: 8.4
Room Quality: 5.9
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 7.9
Overall Experience: 7.3
D
David solo_traveller gb
8
A very welcoming and cozy hotel.
Pros:

The staff at reception and in the restaurant were so friendly and helpful.

Cons:

The dinner menu was a bit limited.

2026-03-18 via Nuitee
C
Campbell couple gb
9
Pros:

Staff were extremely friendly and helpful, room was immaculate and spacious, fantastic location and gym and leisure facilities exceeded expectations.

Overall a great stay and you definitely stay again 😀

2026-03-16 via Nuitee
A
Amanda family_with_children gb
10
Pros:

Great location. Friendly and helpful staff.

Cons:

Rooms a bit tired but enjoyed our stay

2026-03-14 via Nuitee
S
sarah mckechnie family_with_children gb
8
Countryside is beautiful, food is excellent and facilities i.e pool, sauna are fab
Pros:

Room was very spacious and beds comfy. Breakfast was lovely, plently of choice

Cons:

Not a fan of the tea being in flasks, would much prefer a pot of tea

2026-03-13 via Nuitee
M
Mary couple gb
7
Enjoyable
Pros:

clean and meals were lovely

Cons:

a little bit run down, could do with some TLC and modernisation

2026-03-02 via Nuitee
B
Brian family_with_children gb
10
Pros:

Lovely hotel

Cons:

Having too leave

2026-03-02 via Nuitee
H
Heather family_with_children gb
3
Pros:

The location

Cons:

Booked a superior king room after seeing the rooms had been updated. Only for the room we were given was old and shabby and not renovated at all. Spoke to receptionist who was helpful and moved us rooms.
Shouldn't be advertising superior king rooms if not all like that

2026-02-28 via Nuitee
C
Clara solo_traveller gb
3
I will not return
Pros:

Staff were really nice and friendly and the shower was very powerful

Cons:

The main parts of the hotel are fine, bar bit is nice but the room I was in was awful. Mouse poo everywhere, really run down, scuffs on every surface, sticky vanity. The noise is insane at night - I could hear the bedroom next to me like they were in the room. My upstairs neighbour went to the loo in the night and there were kids running in the halls. Honestly stay anywhere but here. I felt very unclean. Moudly shower curtain.

2026-02-28 via Nuitee
B
Brendan family_with_children gb
7
Pros:

Facilities where excellent

Cons:

Fire alarm at 4am 4.15am 4.45am. No apologies given. Again at 5pm. No explanation or apologies again.

2026-02-26 via Nuitee
G
Gillian couple gb
6
Nice stay but wouldn’t recommend.
Pros:

Location was good however most shops and cafes were closed on a Monday. No big deal but with limited places to eat for lunch it was obvious.

Cons:

No light bar snacks or sandwiches available so arriving at 3pm and dinner not until later there was nothing available to eat in between.

2026-02-12 via Nuitee
L
Linda couple gb
10
Pros:

Everything

Cons:

Nothing

2026-02-09 via Nuitee
E
Ewen Anderson couple gb
8
We had a nice comfortable 2 night stay in lovely surroundings.
Pros:

The pool was great, and the bar and lounge were comfortable. The shower was fantastic with plenty of hot water. The staff were all very helpful. The hotel was nice and warm.

Cons:

Cheap plastic glasses in the bathroom. The room was good, but with tired furniture.

2026-01-30 via Nuitee
J
Jamie family_with_children gb
8
2026-01-30 via Nuitee
S
Scott couple gb
9
Lovely but beds could be better
Pros:

Been a few times over the years. The leasure centre is amazing, food, staff and hotel is amazing only this that lets it down is the beds and pillows are really hard, I ended up not being able to sleep because I couldn't get comfy and woke up with pain in my neck and back. The gap at the bottom of the door let a lot of light in from the hall as well so room wasn't as dark as it could have been. We'll be back for a day and a meal instead of an overnight.

Cons:

Uncomfortable bed and light getting in the bottom of the door from the corridor.

2026-01-30 via Nuitee
W
William Campbell couple gb
3
Woke up at 7/30 am fire alarm
Pros:

Nothing

Cons:

No Tennants lager

2026-01-29 via Nuitee
J
jane couple gb
2
We will not be back
Pros:

Not a lot

Cons:

Room was terrible. Needed more than TLC. Ceiling looked as if it had a leak at one point. Cobweb in toilet with a few spiders in it. My husband went to go into shower and the shower curtain rail came down on him. Hot breakfast was warm only. Did complain and got £50 pounds refund. Paid 110 pounds per night. We stayed two nights. We are just back from Jersey and the hotel we had was amazing was fraction of the cost.

2026-01-28 via Nuitee
J
Jamie couple gb
7
2026-01-26 via Nuitee
G
Graeme family_with_children gb
8
2026-01-25 via Nuitee
L
Laura couple gb
9
We stayed in 2020 and to be honest it was a total disaster so our visit was purely a second chance. We were totally deli
Pros:

Fantastic pool and leisure facilities the rooms were easy accessible and well signed the restaurant looked beautiful although we didn’t manage to try the food . The car park was perfect for all of us including my disabled mother

Cons:

Could do with updating some of the carpets were stained the doors had delves and the curtains were old fashioned but it was still a great experience for us

2026-01-25 via Nuitee
D
David solo_traveller gb
10
Pros:

Brilliant facilities, great food and amazing staff. Whenever I'm staying near Glasgow I always choose the Buchanan Arms.

2026-01-23 via Nuitee