Buchanan Arms Hotel & Leisure, Sure Hotel Collection

Hotels
Sure Hotel Collection by Best Western
7.2 (2421 reviews)
23 Main Street, Drymen , Drymen , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good food
Cons:
Cleanliness issues
Room quality concerns
Inconsistent value for the price

Categories

Cleanliness
5.4
Multiple reviews mentioned the room being dirty and needing attention.
Service
8.4
Many reviews highlighted helpful and pleasant staff.
Location
8.4
Consistently praised for being excellent and convenient.
Room Quality
5.9
Mixed reviews about room condition and comfort; some complaints noted.
Amenities
7.4
Positive remarks about the leisure facilities, but some issues noted.
Value for Money
6.9
Comments on pricing being too high for the quality received.
Food and Beverage
7.9
Food received positive feedback, though breakfast service had issues.
Overall Experience
7.3
General sentiment points to a satisfactory experience despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 00:27

Property Description

Luxurious Accommodation with Stunning Views
The Buchanan Arms Hotel & Leisure Club, just minutes from Loch Lomond, offers elegant rooms with scenic countryside views. Each room features a private bathroom, free toiletries, a hairdryer, and a TV for your comfort.

Whisky Bar and Fine Dining
Indulge in a collection of local whiskies and fine wines at the well-stocked bar. Start your day with a delicious buffet breakfast served daily in the stylish restaurant.

Leisure Facilities for Relaxation and Fitness
Unwind in the indoor swimming pool, hot tub, sauna, and steam room at The Buchanan Club. Stay active at the modern fitness centre offering squash courts and aerobics classes.

Experience luxury and tranquility at Buchanan Arms Hotel & Leisure Club - your perfect retreat near Loch Lomond.

Important information:

When traveling with pets, please note that an extra charge of GBP 15 per dog, per night applies. A maximum of two dogs is allowed for each room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 10 years old stay for £25 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2421 reviews
Cleanliness: 5.4
Service: 8.4
Location: 8.4
Room Quality: 5.9
Amenities: 7.4
Value for Money: 6.9
Food and Beverage: 7.9
Overall Experience: 7.3
H
Helen solo_traveller gb
7
2026-07-04 via Nuitee
M
Mark couple us
9
Staff were great. Walking distance to sites in the town
2026-07-04 via Nuitee
W
Wouter solo_traveller nl
8
2026-07-03 via Nuitee
J
Jasmin solo_traveller gb
8
2026-07-02 via Nuitee
J
Jenna couple gb
9
Lovely stay, would recommend.
Pros:

Staff were very friendly and helpful before and during our stay. Room was upgraded and bed was huge and very comfortable. Housemaid I spoke to was also very lovely. Pool was nice and not busy.

2026-07-02 via Nuitee
J
Jolene solo_traveller ca
9
Pros:

Beautiful old building, pool , hot tub and sauna
On site restaurant

Cons:

Pillows were too flat, site needs some upkeep

2026-07-01 via Nuitee
C
Cecilia couple gb
3
Unhappy and unwelcomed.
Pros:

Nothing went well. Please read explanation below. Apart from being treated cold, unfriendly, unaccommodating, I am totally disappointed with the service rendered in the hotel. In the room, they only provide 1 washing liquid (which is supposed to be for shampoo, facial wash and bath gel. Unlike all other hotels, I get shampoo, conditioner and bath gel separately.

Cons:

The kitchen hold a strict rules about closing time. I drove all the way from Birmingham to Glasgow and then to Drymen which was where the hotel was located took us approximately like 4.5 hours. We arrived at the hotel exactly 8.30pm and quickly drop our luggage and came to the restaurant. There were other guests inside having dinner and at the bar there were 2 guys having their beer and beer food. I was rejected from having dinner because the excuse was, the kitchen is shut AT 8.30pm and I told the staff, I just check in you can verify with the front desk. Then another staff came (a lady) both said they are shut and no more dinner. I told them I just check in at 8.30pm and we are hungry. The staff said you can go and try other places but all shut at 8.30pm. So, please let me know what should I do? They suggested I walked into a convenient store and find some biscuits and sandwiches for your dinner.

In the hotel industry, you put your guests in front of everything else COS WE PAY YOU MONEY. I looked at my watch it was 8.35pm and I showed the time shown on my watch, they agreed to that. They still insisted that the kitchen is SHUT.(FULL STOP). As a hotel guests being treated in this manner is certainly disappointing. I would strongly discourage any would be guests to check into such a place.

2026-07-01 via Nuitee
S
Scott solo_traveller gb
10
Lovely stay at the buchanan arms hotel
Pros:

I liked the pool, sauna and steam room facilities. The bar area with sofas was a nice atmosphere to relax in with a drink and play our board games.
The staff were very professional and couldn't do enough to help. They allowed us to store our bikes in the hotel function suite so that they didn't need to be left on the car rack overnight!

2026-06-30 via Nuitee
P
Petra couple de
10
Pros:

Schönes älteres Hotel mit Charm.

2026-06-28 via Nuitee
J
James couple gb
1
2026-06-28 via Nuitee
V
Vikki solo_traveller gb
8
Nice hotel
Pros:

Great size room & comfy bed. Dinner was very nice. Liked the pool & sauna & steam rooms.

Cons:

Very very hot hotel & rooms. Heating was on in the corridors and didn't need to be, which in turn made the room very warm.

2026-06-27 via Nuitee
M
Magdalena solo_traveller gb
10
Pros:

Quiet, lots of greenery. Great room.

2026-06-26 via Nuitee
C
Claudia solo_traveller us
10
2026-06-25 via Nuitee
A
Anne-Laure solo_traveller ch
10
Pros:

Magnifique chambre. Vous pouvez y aller les. yeux fermes
Personnel du restaurant très aimable et souriant.

Cons:

Petit bémol : la jeune réceptionniste restait au téléphone alors que nous étions 4 couples à attendre de" check in "après avoir marcher toute la journée. Pas très accueillant. On a patienter un long moment.

2026-06-23 via Nuitee
A
Andrew couple gb
10
Brilliant
Pros:

How the staff were really easy to talk too

Cons:

Nothing

2026-06-23 via Nuitee
L
Leslie solo_traveller gb
5
2026-06-23 via Nuitee
A
Al couple gb
10
Another fantastic stay at one of my favourite hotels.
Pros:

Everything

Cons:

Nothing

2026-06-22 via Nuitee
M
McIntyre solo_traveller gb
10
Pros:

Great location. Friendly, helpful staff. Lovely breakfast. Spa & pool facilities; great.

Cons:

Nothing

2026-06-22 via Nuitee
P
Paul couple gb
7
Friendly, helpful staff - tired hotel
Pros:

Friendly staff, great service.

Cons:

Hotel is a bit 'tired'.

2026-06-21 via Nuitee
L
Lilyana couple gb
10
2026-06-21 via Nuitee