OMO5 Otaru by Hoshino Resorts

Hotels
•
OMO
8.4 (1126 reviews)
1-6-31 Ironai , Otaru , jp

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and neat
Friendly staff
Good breakfast
Great location
Cons:
Uncomfortable beds
Musty smell in rooms
Limited amenities

Categories

Cleanliness
7.96
Reviews mentioned mixed experiences regarding cleanliness, with some indicating discomfort about musty smells.
Service
8.63
Staff were generally praised for their friendliness and helpfulness across multiple reviews.
Location
8.47
The hotel is conveniently located near attractions, making it a favorable aspect.
Room Quality
8.12
Rooms varied in experience; while some were praised for size and comfort, others had issues such as mustiness.
Amenities
8.45
Positive mentions of amenities like the towel heater and drinking water machine enhance this score.
Value for Money
8.41
Guests felt the hotel offered good value for the price, especially given its location and services.
Food and Beverage
8.46
Breakfast was consistently highlighted as a strong point with various delicious options.
Overall Experience
8.73
The overall sentiment is very positive, with many expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 09:39

Property Description

Luxurious Amenities and Convenient Location

Discover the perfect blend of luxury and convenience at OMO5 Otaru by Hoshino Resorts. Indulge in our well-appointed rooms with modern amenities, including free WiFi and flat-screen TVs. Enjoy a delicious buffet breakfast and unwind at the on-site restaurant and bar. With ski-to-door access and ski equipment hire available, adventure is just steps away.

Exceptional Service and Multilingual Staff

Experience top-notch service with our multilingual staff fluent in English and Japanese. Whether you need assistance or local recommendations, our team is dedicated to making your stay memorable.

Prime Location and Easy Access

Ideally located just 700 meters from Otaru Station, our 4-star hotel offers easy access to nearby attractions and ski slopes. Book your stay at OMO5 Otaru by Hoshino Resorts for a delightful and hassle-free experience.

Check-in and check-out hours:

Location

Guest Reviews

8.4
Based on 1126 reviews
Cleanliness: 7.96
Service: 8.63
Location: 8.47
Room Quality: 8.12
Amenities: 8.45
Value for Money: 8.41
Food and Beverage: 8.46
Overall Experience: 8.73
A
Andrea • couple • it
9
Festival delle luci in una bufera di neve
Pros:

La struttura è bellissima. Perfettamente restaurata. Posizione perfetta, vicina alla stazione ma anche alla zona dei canali ed alla “via dello shopping”

Cons:

Nulla di particolare. Ho dato 3 su 4 allo staff solo perché li ho sentiti un po “freddi” rispetto ad altri hotel giapponesi. In ogni caso tutto lo staff è sempre stato puntuale, preciso, efficiente.

2026-02-14 • via Nuitee
S
Stella • family_with_children • ph
10
Pros:

Location ! It's very convenient to go around. Great nostalgic hotel. The best shower in all my five hotels in Japan this trip. (Toto is best toilet always). The staff were all very nice ! Breakfast hall is memorable.

Cons:

-

2026-02-11 • via Nuitee
C
Cameron • extended_group • au
9
Pros:

Breakfast good but not as good as OMO7. Other than that its great.

Cons:

Car park was a bit of a hassle as it was poorly maintained (not a hotel problem) and sometimes the barrier didnt work properly. Otaru was also a hassle because they cant keep the roads open - resuting in some horrendous traffic issues - 10KM+ traffic jam one night.

2026-02-09 • via Nuitee
F
Fakhrul • family_with_children • sg
10
Pros:

Great location, very convenient and close to the canal, making it easy to explore the surrounding attractions. The stay was comfortable and enjoyable, and I would recommend this hotel to other travelers.

2026-02-08 • via Nuitee
シンスケ • couple • jp
10
2026-01-30 • via Nuitee
C
Carine • couple • sg
10
I really enjoyed my stay here and would definitely choose this hotel again in the future.
Pros:

I had a wonderful stay at this hotel. The staff were extremely friendly and helpful, always guiding us with a warm attitude. Special thanks to the male staff Otsuki, who welcomed us so warmly and made me feel truly comfortable and at home from the moment we arrived. The toilet and bathroom are separate which bring is great. Because of the excellent service, I really enjoyed my stay here and would definitely choose this hotel again in the future. Highly recommended!

Cons:

Nil

2026-01-29 • via Nuitee
준영 • family_with_children • kr
7
2026-01-28 • via Nuitee
S
Stephen • extended_group • au
8
Pros:

Great location, decent sized rooms and very friendly and helpful staff.

Cons:

There is no common room to hang out in. The hotel bar doesn't open until 8pm and you are not allowed to take your own drinks into the bar when it isn't open. As a result we would not stay here again.

2026-01-26 • via Nuitee
Y
Yi • family_with_children • sg
6
2026-01-24 • via Nuitee
C
Crystal • couple • au
10
2026-01-22 • via Nuitee
L
Ling • solo_traveller • bn
10
Pros:

Helpful staff and rooms are clean

2026-01-21 • via Nuitee
T
tatsuzo • extended_group • jp
8
利用して
Pros:

朝食バイキングは、混み具合を感じさせず、席への指定案内の対応が良く、加えて何と言ってもメニュー
リストが良く快適に美味しく頂けました。
１時間のホテル無料ツアーに参加させて頂いたが、コンパクト・丁寧に対応して頂き、お陰で知見が拡がりました。

Cons:

予めアナウンスで了承してはいたものの、部屋シャワーのみというのは折角の旅情気分にはマイナス評価と言わざるを得ない。ましてや”北海道”まで来てと思うと大浴場設備があるとグッと満足度が高まると思った。

2026-01-19 • via Nuitee
S
Suet Yee • family_with_children • sg
10
A modern yet whimsical setting, complete with the twinkling notes of music boxes.
Pros:

The breakfast buffet was lovely - loved the churros with the warm chocolate sauce. Location was great, walking distance to most attractions in Otaru. I especially liked the lounge in the evening with the "performance" by a hundred-year-old music box - a most moving experience.

Cons:

The lack of parking space is inconvenient. The few spaces in front of the hotel are almost always taken, the next nearest parking lot is also often full, and the available one is some distance away. Not a dealbreaker, just something to take note of.

2026-01-19 • via Nuitee
M
midori • extended_group • jp
6
2026-01-19 • via Nuitee
H
hiroki • couple • jp
10
2026-01-19 • via Nuitee
Y
YU JUI • family_with_children • tw
10
2026-01-19 • via Nuitee
K
KOJI • couple • jp
10
最高
Pros:

夜のバータイム

Cons:

ミネラルウォーターが部屋に無く、1階まで汲みにいかないといけなかった。

2026-01-19 • via Nuitee
T
Tamaki • family_with_children • jp
8
2026-01-19 • via Nuitee
Y
YOSHIYUKI • solo_traveller • jp
9
とても良かった！また行きます。
Pros:

清潔で素晴らしかった。朝の散歩イベントがお勧めです。

Cons:

風呂がシャワーだけだったのが、私には残念。今の流行かもしれませんが・・。

2026-01-19 • via Nuitee
M
miyu • family_with_children • jp
8
2026-01-19 • via Nuitee