Kaiser Hotel- Negril West End

Hotels
West End Road , Negril , jm

listing image 1
Show all photos

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Non-smoking throughout
Fire extinguishers
Invoice provided
Smoke alarms
Front desk (limited hours)
Free wired internet
See all facilities

Review Highlights

Pros:
Great location
Cons:
No services available
Poor communication regarding hotel amenities

Categories

Cleanliness
1
The hotel had no services available and was reportedly undergoing repairs.
Service
1
The manager accommodated guests the best he could by moving them to another property.
Location
1
The location was great, as mentioned in the review.
Room Quality
1
Standard quality for this hotel tier.
Amenities
1
The pool, bar, and restaurant were all closed during the stay.
Value for Money
1
The total lack of services made the stay feel like poor value for money.
Food and Beverage
1
The bar and restaurant were closed, indicating lacking food and beverage options.
Overall Experience
1
Guests were very disappointed with the experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-17 20:47

Property Description

Breathtaking Sea Views

At Kaiser Hotel- Negril West End, wake up to stunning sea views from your own private balcony. The air-conditioned rooms are elegantly furnished and equipped with modern amenities for a comfortable stay.

Convenient Amenities

Enjoy the convenience of free WiFi and free private parking during your stay. The hotel also offers free toiletries, bed linen, and towels for your comfort.

Local Tips and Recommendations

Take advantage of the insider knowledge from the friendly reception staff who can provide tips on exploring the area and making the most of your time in Negril.

Ready to experience a relaxing getaway with breathtaking sea views? Book your stay at Kaiser Hotel- Negril West End now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
rainwater • solo_traveller • mx
2
THE PROPERTY WAS NOTHING LIKE IT WAS DESCRIBED -NO SERVICES AT ALL!
Pros:

The location was great but we couldn't stay there - there were no services.

Cons:

The Hotel was still open however the pool, the bar and the restaurant were all closed. They were remodeling or repairing after the hurricane from the Fall of 2025.
WE WERE NEVER INFORMED OF THIS - IT WAS A TOTAL SURPRISE WHEN WE SHOWED UP.
The manager, Elvis, accommodated us the best he could by moving us to another property but it was not what we reserved. We were very disappointed. Also now we know that you can't trust BOOKING.COM to provide accurate information!

2026-02-24 • via Nuitee