Kaiser Hotel- Negril West End

Hotels
West End Road , Negril , jm

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Non-smoking throughout
Fire extinguishers
Invoice provided
Smoke alarms
Front desk (limited hours)
Free wired internet
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Review Highlights

Pros:
Great location
Manager accommodated guests
Cons:
Pool, bar and restaurant closed
Not informed beforehand; booking description misleading
Moved to different property — not what was reserved
Poor value for money

Categories

Cleanliness
1
Not mentioned in the review; assigned target overall rating.
Service
1
Manager Elvis accommodated guests by moving them to another property; service effort noted despite the booking failure.
Location
1
Explicitly stated as great in the review.
Room Quality
1
Not mentioned in the review; assigned target overall rating.
Amenities
1
Pool, bar and restaurant were all closed for remodeling/repairs — major negative impact on stay.
Value for Money
1
Guests were moved to a different property and did not receive what was reserved; poor value and disappointment.
Food and Beverage
1
Restaurant and bar were closed, removing expected dining options.
Overall Experience
1
Total surprise on arrival with key services closed; inability to stay as booked led to an overall negative experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 15:59

Property Description

Breathtaking Sea Views

At Kaiser Hotel- Negril West End, wake up to stunning sea views from your own private balcony. The air-conditioned rooms are elegantly furnished and equipped with modern amenities for a comfortable stay.

Convenient Amenities

Enjoy the convenience of free WiFi and free private parking during your stay. The hotel also offers free toiletries, bed linen, and towels for your comfort.

Local Tips and Recommendations

Take advantage of the insider knowledge from the friendly reception staff who can provide tips on exploring the area and making the most of your time in Negril.

Ready to experience a relaxing getaway with breathtaking sea views? Book your stay at Kaiser Hotel- Negril West End now.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
rainwater • solo_traveller • mx
2
THE PROPERTY WAS NOTHING LIKE IT WAS DESCRIBED -NO SERVICES AT ALL!
Pros:

The location was great but we couldn't stay there - there were no services.

Cons:

The Hotel was still open however the pool, the bar and the restaurant were all closed. They were remodeling or repairing after the hurricane from the Fall of 2025.
WE WERE NEVER INFORMED OF THIS - IT WAS A TOTAL SURPRISE WHEN WE SHOWED UP.
The manager, Elvis, accommodated us the best he could by moving us to another property but it was not what we reserved. We were very disappointed. Also now we know that you can't trust BOOKING.COM to provide accurate information!

2026-02-24 • via Nuitee