He Centro - Desayuno incluido

Hotels
8.1 (59 reviews)
2da. Poniente Sur No.542 , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Family rooms
Luggage storage
Safety deposit box
Tour desk
Ironing service
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Affordable
Cons:
Cleanliness issues
No hot water
Basic breakfast

Categories

Cleanliness
7.18
Several reviewers mentioned issues like humidity smell, cockroaches, and cleanliness concerns.
Service
9.15
Positive sentiments towards staff and service quality were highlighted, especially in the kitchen.
Location
9.19
Many reviews praised the hotel's convenient location.
Room Quality
7.64
Mixed reviews regarding room condition; some reported issues like noise and lack of basic amenities.
Amenities
7.67
Amenities are generally acceptable but there were issues with air conditioning and lack of towels.
Value for Money
8.13
Value perception is decent but not great due to various complaints.
Food and Beverage
7.68
Breakfast quality was mentioned as needing improvement.
Overall Experience
8.15
The experiences were varied but overall acceptable, with both positive and negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:30

Property Description

Modern Accommodations
Hotel Esmeralda offers modern-style accommodations with tiled floors, a desk, cable TV, and a minibar. The rooms are elegantly decorated, providing a comfortable stay for guests.

Convenient Amenities
Enjoy complimentary Wi-Fi, private parking, and air conditioning during your stay at Hotel Esmeralda. The bathrooms are equipped with a hairdryer and toiletries for your convenience.

Central Location
Located in Tuxtla Gutiérrez Town Centre, Hotel Esmeralda is close to city attractions such as the city market and Marimba Park. With a tour desk on-site, guests can easily explore the area and make the most of their visit.

Experience comfort and convenience at Hotel Esmeralda. Book now for an unforgettable stay in Tuxtla Gutiérrez!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 59 reviews
Cleanliness: 7.18
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 7.68
Overall Experience: 8.15
R
Ricardo • family_with_children • mx
10
Pros:

La atención del personal muy amables

2026-02-13 • via Nuitee
J
JOAQUIN • family_with_children • mx
5
CENTRICO PARA DESCANSAR
Pros:

LA UBICACION

Cons:

NO ES DESAYUNO DEBEN DE ACLARAR

2026-02-12 • via Nuitee
O
Osnaya • family_with_children • mx
8
Limpieza excepcional
Pros:

La limpieza de los blancos

Cons:

Ubicación

2026-02-10 • via Nuitee
M
Martinez Ruiz • extended_group • mx
6
Puede mejorar, desayuno y servicios
Pros:

La ubicación

Cons:

En el baño no había agua caliente

2026-02-10 • via Nuitee
M
Marco • family_with_children • it
6
Pros:

Quasi niente

Cons:

Stanza, servizi,colazione, mancava acqua calda era solo.tiepida

2026-01-31 • via Nuitee
M
Martha • family_with_children • ar
7
Cons:

El desayuno era escaso.
El agua caliente no funciona a veces.
Me cobraron 8 dólares más de lo estipulado y dicen que es culpa de mi Banco. No es así porque uso todo el tiempo mi tarjeta y solamente tuve ese problema con ellos.

2026-01-31 • via Nuitee
R
RUBEN • solo_traveller • mx
5
Pros:

La.amabilidad del personal

Cons:

Las habitaciones muy descuidadas, la ubicación en una zona muy fea y en general una estancia incomoda, mucho ruido en la habitación

2026-01-28 • via Nuitee
A
Arturs • family_with_children • lv
5
2026-01-25 • via Nuitee
L
lorea • couple • es
6
2026-01-23 • via Nuitee
L
lorea • couple • es
6
2026-01-23 • via Nuitee
H
Herrera • family_with_children • mx
7
Me agrado
Pros:

Muy cómodo muy amables y sobre todo que si había agua caliente

Cons:

El desayuno sencillo Pero rico yo optaría por otra opción como fruta

2026-01-23 • via Nuitee
C
Cecilia • solo_traveller • mx
10
2026-01-19 • via Nuitee
O
Olga • extended_group • mx
3
Pros:

Nunca agua caliente
El drenaje de la regadera no se iba , nos lavábamos el cabello y bombeaba la coladera del agua para que se fuera después lavabas el cuerpo y otra vez bombeabas el drenaje si no lo hacías se salía el agua de la regadera
El segundo día se quemó las bombas de agua y no pudimos bañarnos asta la tarde que terminaran de arreglar una de las 5 bombas y solo era un chorro pequeño de agua que tenías que pegarte a la pared para enjuagarte en la poca agua

Cons:

Falta mucho mantenimiento

2026-01-13 • via Nuitee
Y
YoMatz • family_with_children • co
10
Magnífica Oaxaca y nuestra 🏡
Pros:

El departamento muy bien,comodo y con lo necesario. La anfitriona muy atenta igual su ayudante.
Oaxaca una maravilla y la ubicación del apartamento muy buena,fácil y tranquilo para caminar y ver la ciudad.

Cons:

Había algo de ruido y música fuerte por un rato en la noche de un Antro muy cerca pero otro punto a favor...te dejan tapa oídos y ayudan mucho.

2026-01-08 • via Nuitee
M
Marta • family_with_children • it
7
Gentilissimi, pulizia da rivedere
Pros:

Lo staff davvero molto cortese e disponibile ci ha aiutato molto, la struttura è molto carina ma datata. Colazione buona ma con poca scelta.

Cons:

La pulizia, abbiamo trovato capelli nelle lenzuola e peli sui sanitari. Lo scarico del wc non funzionava e niente acqua calda nel lavandino.

2026-01-07 • via Nuitee
G
ggc.giacomorosaldi • family_with_children • mx
8
Pros:

Habitación amplia

Cons:

Poco lugar para estacionar

2026-01-05 • via Nuitee
J
José Antonio • family_with_children • mx
10
Pros:

Fabulosa ubicación en el centro e instalación muy acogedora

2026-01-04 • via Nuitee
R
Rajcoomar • family_with_children • us
4
Pros:

The room has an air conditioner.

Cons:

No hot water, one towel, no floor towel. The lock on the door is loose. The floor is slippery when wet.

2026-01-01 • via Nuitee
M
Miguel • solo_traveller • mx
9
2025-12-31 • via Nuitee
B
Beñat • couple • es
9
2025-12-30 • via Nuitee