Urban Retreat - Rooms

The house was not heated at all, the room was extremely cold, and I had to sleep in my clothes. After spending the whole day outside and getting wet, it was essential to dry my clothes and shoes, but this was not possible as the radiators were cold. I did not use the shower because the room was too cold. The kitchen was dirty, with unwashed dishes, so I chose not to use it. There are CCTV cameras installed at the entrances to the kitchen and the shower room, which felt uncomfortable. When checking out, I was unable to lock the front door with the same key used to open it, and had to leave the door unlocked.

One of the doors to the property (back) can be quite finicky.
Simple solution? Use the other one.

Waited longer than expected to receive check in details though simple when told how to check in. If others are staying there, you are also reliant on them to make sure the front door is locked.

It was very cold inside as the heat was off but it was a nice quiet place throughout

The bed was bit springy but manageable

no ironing board/iron, no recycle bin in the kitchen, light came around the curtains in morning - could do with better blocks

Cleanliness,

The address is incorrect as communicated by the Uber driver.
This appears to be a house and not a hotel.
It is not single gendered
The power sockets do not work
The room is stuffy causing night sweats hence hampering sleep
Mattress is a bit bad for the back
Tough padlock
There are no reilings and bars to hang clothes in the toilet
No instructions to operate the washing machine, nor the toilet shower switches etc.
I didn't sense any cleaning eventhough was charged a cleaning fee.

we had booked a twin room for myself and my son. The room turned out to have a double bed and a sofa. Luckly son was happy to take the softa

The house itself makes some noises but nothing that will keep you awake, but it can be uncomfortable when you try not to make noise. I would change the pillows but that depends on personal preference. In the end everything was fine and pleasant

The shared Kitchen and Dining area was filthy. The only kitchen equipment was draining on sink and I could only see a chipped coffee cup and one glass. Neither looked clean. We shouldn't have had to dig through dishes on a dirty sink. Our check in was expected. I opened the cupboards expecting to find more kitchenware but instead found dirty cupboards full of out dated food. There only seemed to one other person there so can only assume old items in fridge and cupboard and been there for a while. Sink was disgusting and whole area very worn. The listing said recently renovated which is just not the case. The floor was sticky as you walked.

Property hard to find. Booking platform listed location as Beeston Hill but it is in Wortley. The host responded to some questions and requests for help but totally ignored others. The location was very close to the jail and outside areas were filthy, rubbish filled and items such as razor blades and broken glass were visible. Gardens were also unmaintained. Number not visible on house and street name also hidden so taxi driver also struggled.

The Lidl was close but that was it. We had to go a long distance to find some dinner. As per above we wouldn't have been able to do much in the shared kitchen which had very few supplies. The lighting in the bedroom was also very poor and found it hard to even use my computer at the desk. The listing mentions a laundry but I have no idea where that was. The mattress was horrible and you could feel the springs.

To be honest we spent the first three hours discussing whether we should find something else and move on. We did not feel safe in the area. We ended up staying as it was late and were only there for the one night. It needs to be noted that this is very basic accommodation and having been travelling for over 5 weeks by far the worst we have encountered.

The bed was really really u comfortable you could feel the springs in the mattress the quilt was not warm and the heating didn’t work - had hardly any sleep

The room was a little bit too cold and the chair was squeaky, but it was acceptable given the affordable rate.
It would be great if more instructions about facilities were provided so that we could better understand the house rules.

I didn't like the complicated check-in. The check-in instruction assumed that all guests would easily understand that the entrance is not gate where the number of the property is written. It was difficult to figure out the entrance.

I didn't like the fact that the host was not reachable on the phone. The only means of communication was through booking.com messages. That was a bad experience for me.

I didn't like the fact that I struggled with the room heating not regularly working. That was challenging for someone coming from Africa. I had to request on a number of occasions for the room to be heated.

I didn't like the bed. It wasn't comfortable. The host can do better.