The Quays by Greene King Inns

Hotels
•
Greene King's Pubs & Hotels
8.4 (1068 reviews)
Crow Lane , Northampton , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Bar
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Peaceful location
Cons:
Cleanliness issues
Poor room quality

Categories

Cleanliness
7.49
The shower had mould around the edges and the room smelled damp and mouldy.
Service
9.46
Staff were warm, welcoming and friendly; Amanda on reception was exemplary.
Location
9.5
Lovely location next to the lake; easy to find with good parking.
Room Quality
6.45
Room was dated and had issues such as a dripping shower and poor kettle condition.
Amenities
8.98
Standard amenities provided, as expected for this hotel tier.
Value for Money
8.44
Good value for money, but issues with deposit may affect perception.
Food and Beverage
7.99
Breakfast was basic and service could have been better, but there were good selections.
Overall Experience
8.86
Despite some issues, most guests found their stay pleasant with more positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-24 19:11

Property Description

Waterfront Location and Sun Terrace
Located on the waterfront, our hotel boasts a stunning sun terrace overlooking the marina and Billing Aquadrome. Enjoy breathtaking views and soak up the sun while relaxing in this serene setting.

Convenient Accessibility
Situated just off the A45 and a short drive from junction 15 of the M1 motorway, The Quays by Greene King Inns offers easy access for travelers. Whether you're visiting for leisure or business, reaching your destination is stress-free.

Family-Friendly Accommodation and Dining
Our spacious and modern en suite rooms can accommodate 2 adults and 2 children, with the little ones enjoying a complimentary full breakfast. Indulge in delicious meals at our on-site restaurant offering great value, while the Wacky Warehouse keeps the kids entertained.

Experience comfort, convenience, and family fun at The Quays by Greene King Inns. Book now to create unforgettable memories.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 1068 reviews
Cleanliness: 7.49
Service: 9.46
Location: 9.5
Room Quality: 6.45
Amenities: 8.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.86
S
Scott • solo_traveller • gb
10
2026-07-11 • via Nuitee
S
Steve • extended_group • gb
7
Pros:

good location

Cons:

no aircon

2026-07-10 • via Nuitee
J
Jorden • solo_traveller • gb
10
2026-07-09 • via Nuitee
M
Michael • couple • au
8
Pros:

Position and staff

Cons:

Shower had black mould in the corners

2026-07-09 • via Nuitee
S
Steven • solo_traveller • gb
10
Great stay
Pros:

Welcoming staff, lovely room, great food and bar, great value.

Cons:

No Aircon, room warm.

2026-07-08 • via Nuitee
G
Gabriel • couple • br
4
Unpleasant staff
Cons:

We stayed at the hotel and had breakfast and dinner at The Quays Pub, that’s part of the hotel.

The hot food section was limited to a single visit. Knowing you can’t go back for more, you’re almost forced to overload your plate to avoid being hungry later. It makes for an awkward and unnecessary experience.

In the evening, the pub itself was disappointing. On both nights we visited, the kitchen closed at 8:30 p.m., even though the website states that food is served until 10:00 p.m. This was frustrating, especially for us who were returning from silverstone F1 Grand Prix and counted on the dinner there.

What affected the experience the most, however, was the atmosphere. The staff seemed eager for the shift to end, and the waitresses gave the impression that they really didn’t want to be there. The service felt rushed and unwelcoming, creating a rather hostile environment that made us feel like an inconvenience instead of customers.

Unfortunately, the overall experience did not live up to the expectations.

2026-07-08 • via Nuitee
A
Alexandra • couple • gb
8
Good position and clean property
Pros:

Clean comfortable accommodation

Cons:

Nothing

2026-07-07 • via Nuitee
M
Marianna • solo_traveller • us
9
Pros:

I really enjoyed my stay here. As a solo traveler the staff made me feel very welcomed and safe. The pub/restaurant next door had lovely food deals and pretty solid food. Rooms were comfortable and loved the amenities.

2026-07-07 • via Nuitee
M
Martin • solo_traveller • gb
6
Pros:

Location of restaurant on the marina

Cons:

That there was no notice prior to booking that a card is required for a £50 refundable room damage deposit is required

And the van alarm going off several times late at night in the car park

2026-07-07 • via Nuitee
A
Audrey • family_with_children • gb
7
Excellent restaurant, helpful staff.
Pros:

The room was located on the ground floor as requested, and near to our other guest. The restaurant attached to the hotel is excellent. The staff are so helpful, even when they are tremendously busy. The food is of a high quality. Would highly recommend the lasagne and of course the Carvery!

Cons:

We had been to an outside event so we were really hot . When we checked in, our room was supposed to have been ready, but it had not been cleaned. So, we then had to go back to reception, and we were then allocated another room, which was OK, but then had to find a fan (it was the really, really hot weekend in June!!). Once we had cooled down, everything was OK!!

2026-07-06 • via Nuitee
R
Roman • solo_traveller • ch
5
Pros:

Die Aussicht

Cons:

Das Bad war nicht schön, hatten Schimmel im Bad und auch bei den Fenstern.
Abendessen war auch immer wieder zu anderen Zeiten.

2026-07-06 • via Nuitee
E
Emily • couple • au
5
An average family friendly 3 star hotel with lovely staff members.
Pros:

Staff were very friendly and accommodating and the room was spacious. The pub next door was very useful for meals as well.

Cons:

No aircon which is expected for the UK but a fan would be an excellent addition. It’s also quite far out from the city centre and the bus will take a while to get you there.

2026-07-06 • via Nuitee
M
Malin • couple • se
6
Pros:

Frukosten var bra. Rummen var rena.

Cons:

Middagstiderna var annorlunda än på hemsidan så köket var redan stängt två gånger när vi kom ner och skulle äta. På sommaren så blev det väldigt varmt i rummet och även med två fläckar så sov man utan täcke.

2026-07-06 • via Nuitee
B
Barbara • couple • gb
8
2026-07-06 • via Nuitee
M
Marisa • solo_traveller • gi
10
Pros:

Location ,friendly staff and offers on food

2026-07-06 • via Nuitee
M
malcolm • couple • gb
10
2026-07-05 • via Nuitee
C
Caroline • solo_traveller • gb
6
Cons:

I tried to book an extra night, called and was told they couldn't did it I had to do it via booking.com, but when I tried to amend my it said there were no rooms available. I had been told by the person I spoke to on the phone there was rooms available, but she couldn't amend my booking. Anyway we didn't stay an extra night

2026-07-05 • via Nuitee
V
Victoria • solo_traveller • gb
9
2026-07-05 • via Nuitee
A
Annette • solo_traveller • aw
8
2026-07-03 • via Nuitee
M
MMorley34 • solo_traveller • gb
9
2026-07-03 • via Nuitee