XCELSIOR HOTEL AND SPA BY ROH

Hotels
•
Independent
2 (2 reviews)
Police Bazar, Shillong, ML, 793001 , Shillong , IN
91-9395969933

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Facilities

Full-service spa
Free WiFi
Garden
Luggage storage
Designated smoking area
Wheelchair accessible
Breakfast available (surcharge)
Front desk (limited hours)
Full-service spa
Free self parking

Review Highlights

Pros:
Location proximity to landmarks and transport
Cons:
Extended power outage leading to discomfort and inconvenience for guests

Categories

Cleanliness
5
Mixed reviews about cleanliness, with some guests pointing out the lack of maintenance during the power outage.
Service
2
Poor service experience due to the extended power outage, leading to discomfort and inconvenience for guests.
Location
7.5
Positive comments about the location in relation to landmarks and public transport access.
Room Quality
3.5
Guests had a challenging experience with room quality during the power outage, impacting comfort.
Amenities
4
Limited amenities available during the power outage, affecting guest satisfaction.
Value for Money
4
Several guests expressed disappointment in the value for money due to the service disruption.
Food and Beverage
5
Mixed feedback on food and beverage services during the power outage.
Overall Experience
2.5
Negative overall experience due to the prolonged power outage impacting multiple aspects of the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 19:53

Property Description

Luxurious Spa Services
Indulge in a serene experience at the full-service spa to rejuvenate and relax.

Convenient Amenities
Enjoy daily continental breakfasts, luggage storage, laundry facilities, and complimentary self-parking.

Prime Location
Located in the heart of Shillong, near popular attractions such as India Orchidarium, Wards Lake, and Bishop Falls.

Experience luxury and comfort at XCELSIOR HOTEL AND SPA BY ROH. Book now for an unforgettable stay!

Important information:

  • One child 9 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

2
Based on 2 reviews
Cleanliness: 5
Service: 2
Location: 7.5
Room Quality: 3.5
Amenities: 4
Value for Money: 4
Food and Beverage: 5
Overall Experience: 2.5
P
Pikuto
2
Worst experience of my stay at hotel
Pros:

It was the most horrible experince, i had travelled with whole pack of family including 78 years old grand parents and 4 years old minor, where i had to remain awake for the whole night since 10.00pm the whole hotel was black out till 7.30 am. It was an amazing experience surviving without electricity. The only light was our mobile flash lights...phewwww!!!!!! The rest i leave it upto your wisdom.

2025-05-04 • via Nuitee
U
Uto
4
Pros:

Room was nice, but service was terrible

2024-11-16 • via Nuitee