Spa & Wellness Hotel Diament Ustroń

Hotels
•
Hotele Diament
8.6 (641 reviews)
Zdrojowa 3a , Ustroń , pl

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Children allowed

Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Delicious breakfast
Cons:
Cold pool water
Additional fees
Noise issues from neighboring rooms

Categories

Cleanliness
8.11
Clean but noted minor issues such as dust in corners.
Service
8.88
Friendly staff, with some challenges in communication regarding spa information.
Location
9.12
Perfect location for family vacations, close to parks and thermal springs.
Room Quality
8.57
Spacious rooms with good amenities, though there were issues with the view from the booked room.
Amenities
8.6
Good spa and wellness options, but some mentioned the kids pool was out of order.
Value for Money
8.56
Quality aligns with the price, but some complaints about additional charges.
Food and Beverage
8.31
Delicious breakfast and varied options, but some issues with cold food on occasion.
Overall Experience
8.68
Positive overall stay with some minor setbacks in service and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-30 04:54

Property Description

Luxurious Wellness Experience
Experience a 4-star stay at Spa & Wellness Hotel Diament Ustroń, nestled in the picturesque Silesian Beskids. Indulge in our wellness center with a starlit swimming pool, hot tub, sauna, and fitness room.

Family-Friendly Activities
Enjoy complimentary access to playgrounds, a skate park, and climbing walls. Kids can have a blast at the kid's corner while adults unwind with body treatments or a relaxing massage.

Gourmet Dining and Scenic Views
Start your day with a delicious breakfast at our restaurant offering regional delicacies. Unwind at the bar's summer terrace with mountain views. Book now for a rejuvenating escape in Ustroń!

Important information:

Guests traveling with children are required to show their photo identification upon check-in.

When booking more than five rooms, each room above the fifth carries an additional cost:
- In low season - PLN 50 per day per room;
- In high season - PLN 100 per day per room (long weekends, Easter, Christmas, New Year's Eve, Winter holidays, summer holidays).If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs PLN 25 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for 19 zł per person per night when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for 157.50 zł per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for 195 zł per person per night when using an existing bed.
    Children up to and including 12 years old stay for 153 zł per person per night when using an available extra bed.
    People 13 years old and over stay for 185 zł per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 641 reviews
Cleanliness: 8.11
Service: 8.88
Location: 9.12
Room Quality: 8.57
Amenities: 8.6
Value for Money: 8.56
Food and Beverage: 8.31
Overall Experience: 8.68
B
B • extended_group • pl
6
2026-03-13 • via Nuitee
S
Sebastian • solo_traveller • pl
8
2026-03-13 • via Nuitee
D
Damian • couple • pl
10
Super miejsce
Pros:

Super

Cons:

Hmmmmm
Że jedno jakuzzi jest

2026-03-10 • via Nuitee
O
Olha • couple • pl
7
2026-03-09 • via Nuitee
D
Dorota • extended_group • pl
10
2026-03-06 • via Nuitee
D
Dawid • couple • pl
9
Pros:

Wygodne łóżka przytulne pokoje wielkie dzięki za duże ilości lodu na drinka w pokoju...Bardzo sympatyczny personel ..Pozdrawiam :)

Cons:

Na minus kabina prysznicowa ..Troszkę ciasno i natrysk lubi się wyrwać spod kontroli i lać wszędzie tylko nie tam gdzie powinien ...

2026-03-03 • via Nuitee
A
Aleksandra • family_with_children • pl
10
Super! Na pewno wrócimy
Pros:

Miejsce w punkt jeśli ktoś wybiera się na wypoczynek z dziećmi. Animacje organizowane są prawie cały dzień. Sniadanie to wachlarz produktów i dań do wyboru.

Cons:

Nie podobało to za dużo powiedziane, ale na basenie nie pachniało najprzyjemniej. Jakby kanalizacja wybijała

2026-03-02 • via Nuitee
R
Richard • couple • cz
7
Ok, ale za tu cenu je to k zamyšlení
Pros:

Pokoj

Cons:

Velice malá wellness zóna, vířivka opravdu mini. Velké zklamání. Pokoj byl skvělý, prostorný, terasa super

2026-03-01 • via Nuitee
W
Wiktoria • couple • pl
10
Pros:

Wszystko super, jedzenie pyszne.

Cons:

Parterowe pokoje nie mają ogrzewania dodatkowego oprócz kaloryfera przez co było zimno

2026-02-26 • via Nuitee
A
Andrzej • family_with_children • pl
10
2026-02-25 • via Nuitee
A
Aneta • couple • pl
9
2026-02-24 • via Nuitee
R
Robert • extended_group • pl
8
2026-02-23 • via Nuitee
J
Jakub • extended_group • cz
9
Pros:

Příjemný personál, obrovský apartmán

Cons:

V apartmánu by se hodila mikrovlnka.

2026-02-22 • via Nuitee
M
Marta • extended_group • pl
9
2026-02-14 • via Nuitee
R
Rafał.Bob • family_with_children • pl
10
Pros:

Komfort l, czystość I profesjonalizm.

Cons:

Brak

2026-02-10 • via Nuitee
D
Dagmara • couple • pl
9
Bardzo miły pobyt,
Pros:

Bardzo dobre śniadania, duży wybór. Miła obsługa

Cons:

Płatny parking dla gości

2026-01-30 • via Nuitee
A
Aleksandra • family_with_children • pl
10
Jestem zachwycona:)
Pros:

Czystość w pokojach
Spa
Śniadania
Animacje

2026-01-23 • via Nuitee
M
Marta • couple • pl
10
Dobre śniadanie i dobry standard pokoi
Pros:

Pokoje ładne i przestronne. Na śniadanie był duży wybór każdy znane coś dla siebie . Od rana były animatorki do dzieciaków.

2026-01-19 • via Nuitee
M
Marco • family_with_children • de
8
Pros:

Gutes Preis Leistungsniveau
Freundliche Bar Mitarbeiterin
Gute Ausstattung

Cons:

Man konnte einen Gast Brief nicht versenden und auch keine Brief Marke kaufen. Nicht schlimm aber auch kein toller Service.

2026-01-19 • via Nuitee
M
marek • couple • pl
10
2026-01-19 • via Nuitee