Kasa on the River Boise

Everything went well.

Clean, quiet, and super family friendly

The property was great, but we weren’t issued a parking pass and arrived after office hours so getting a parking pass to get my car in the garage was fussy and took 2 hours. Then the borrowed parking pass had to be returned. Then the parking system updated and our parking space and we had to get thru that. Lots of “dealing with it” while on vacation.

Terrible communication and check in not to mention the $216 EXTRA CHARGE NOT IN YHE LINK but in the fine print ABOVE and beyond for property fee??? cleaning fee and we hadn’t even. arrived?? then there is ZERO communication about how to get in the building. Figure out your parking space access the door with no handle because the door that has a handle doesn’t open after putting your code in and I could go on and on.

The most perfect stay. For a longer stay, for our family of four, we could not have wanted anything more. Excellent pool, fantastic gym. Clean, great toiletries. We hope to come back!

Great directions to access the place. Great location and beautiful grounds. Many fun things to walk to. Condo had plenty of space and big comfortable beds. Blackout curtains would be nice in the early morning sun. Having a patio was a plus. Also had a nice big gym overlooking the pool.
Would stay again.

Check in was delayed until after 6pm when it it was supposed to be at 4pm. Also the unit had a terrible sewage smell that gave me a bad headache. Also check in was a little bit of a hassle as the code to the door did not work.

The apartment was very clean as advertised but there was a strong smell of cat urine in the main hallway coming from another apartment. Literally made the whole 1st floor stink.

I loved everything about the space, it was clean with a minimum amount of furnishings. WHICH is how all temp spaces should be designed, nothing worse than having too much furniture, large lamps etc, or no room in closet. This space had so much room and still felt comfortable and warm. I am Neurodivergent, so I require instructions for the simplest things like how to get there (maps) where the parking or garage is located and how to get in, and out, etc. I was way too tired to figure that out when I arrived so did a few hot laps around BSU, but once I was inside the unit, it all made sense with the items hanging on the key rack by the door. Maybe put that basic info into the access code emails? Or at least a link you forward afterwards. Simple things are hard for us, but the hard things are simple. Overall perfect location for my work, and I loved being on the trails. Considering I booked same day, it was perfect.

The apartment was beautiful, well equipped, and the location couldn’t have been any better. We had booked for four nights. As soon as we entered the apartment, we were noticed a strong awful smell. We opened windows to air it out but it wasn’t much help. The apartment was on the first floor so we couldn’t sleep with open windows. We contacted the property manager right away, said they would come the next day. After seeing a few animal hairs around the apartment, we determined it was most likely animal urine we were smelling. I texted management the next morning and requested a return call but I did not receive a response until mid day, after we decided to checked out. I was told we would not get a refund because we did not give them the opportunity to resolve the issue. We stayed 18 hours breathing that air. Our hair and all our clothes smelled like animal urine and my asthma was off the charts. This Issue should have been resolved before our arrival. This place is a biohazard.

It was great. Good location, clean and close to Boise University.

Large rooms, safe, clean, even has washer and dryer. So much nicer than a hotel.

Cozy, clean apartment, good location, great deal

Great place to stay, in the heart of Boise, close to all the attractions and Boise State. Super clean and well appointed apartment, easy check in due to very detailed instructions. This is my new home away from home each month in Boise.

Great place and close to Boise State University.

My only knock if any was maybe having one additional couch our chair in the living room otherwise it was great!!

Great place of you have kids at BSU and want to hit a football game. Only negative was shower was Luke warm at best.

This review is about your completely inadequate door code system. It leaves a corner case without solution entirely.

I had left my phone in the room by accident, unable to retrieve the code.
It took me 4 hrs to finally get back into the apartment. The help came not from KASA but from the Building Securitas/Maintenance department.

KASA was simply not available. Neither by phone nor email. (And obviously not text since the phone was locked back in the room).
Your customer service was simply non existent via telephone or via KASA login.

Would have been a great stay but several things were just disappointing. Never could get the TV to connect, so unable to watch a movie or any football over the New year's holiday. They texted much trouble shooting and promised someone to fix, but it never happened. Wanted to use the hot tub for New Years but it was cold. Also apt only had ONE roll of toilet paper so we ran out. Seriously, no extra TP? This place needs to have someone on site to deal with issues and not be completely hands off. Texting support from New York is not helpful. Has great potential as it was quiet and in a great location.

We really enjoyed staying here. Comfortable and clean. Checking in was different but fine. The only thing was the heater when on was a little noisy.

Very amazing. Surpassed expectations