MCM Elegante Hotel & Suites Lubbock

Hotels
8.1 (738 reviews)
801 Avenue Q , Lubbock , US
+1 806-763-1200

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good service
Complimentary breakfast
Cons:
Outdated facilities
Poor shower pressure

Categories

Cleanliness
7.81
Generally clean with occasional issues mentioned regarding water pressure and shower head.
Service
8.78
Staff was extremely accommodating and attentive, providing excellent service throughout the stay.
Location
8.32
Centrally located with easy access, praised in multiple reviews.
Room Quality
7.27
Rooms showing age with some discomforts mentioned, such as worn mattresses and outdated facilities.
Amenities
7.8
Basic amenities available, with some updates needed as per guest feedback.
Value for Money
8.26
Good value compared to the offered facilities and services, generally seen as affordable.
Food and Beverage
8.81
Breakfast and dining options were highlighted positively, with staff catering well to needs.
Overall Experience
7.78
Overall satisfactory experience with highlighted areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:49

Property Description

Indulge in Urban Comforts
Located in downtown Lubbock, Texas, the MCM Elegante Hotel & Suites offers a blend of convenience and relaxation for your stay.

Luxurious Amenities
Unwind in the indoor pool, stay active at the fitness centre, and stay connected with complimentary Wi-Fi. Each room is equipped with coffee-making facilities, satellite TV, and a spacious work desk.

Convenience at Your Fingertips
With Texas Tech University just 1 mile away, a 24-hour reception, and a business centre providing fax and photocopying services, your needs are catered to effortlessly.

Ready to experience comfort and convenience in Lubbock? Book your stay at MCM Elegante Hotel & Suites now!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 738 reviews
Cleanliness: 7.81
Service: 8.78
Location: 8.32
Room Quality: 7.27
Amenities: 7.8
Value for Money: 8.26
Food and Beverage: 8.81
Overall Experience: 7.78
K
Kristi • family_with_children • us
6
2026-11-07 • via Nuitee
D
Denys • extended_group • us
5
2026-11-06 • via Nuitee
N
Neal • couple • us
9
2026-11-06 • via Nuitee
J
Jade • family_with_children • us
6
Not very clean, and very dated
Pros:

Loved staff

Cons:

It was not as clean and very dated

2026-11-05 • via Nuitee
K
Kristy • couple • us
9
Pros:

The gentleman that checked us in was amazing it the room was like sleeping in the basement at the end of the hall and it was dirty. The housekeepers started knocking on the door at 8am. We had a late check out my co-worker was up sick all night so we asked for a late check out. For the amount of money we paid wasn’t worth it

2026-11-03 • via Nuitee
G
Gazi • solo_traveller • us
7
2026-11-03 • via Nuitee
R
Raul • couple • us
10
2026-11-03 • via Nuitee
L
Leticia • couple • us
5
The building seems run down. In and outside of the property.
Pros:

the breakfast was fair. a little more options would of been better but overall fair

Cons:

could of included toast, cereal, fresh fruit

2026-11-01 • via Nuitee
G
Gustavo • family_with_children • us
9
2026-11-01 • via Nuitee
J
Jerome • solo_traveller • us
10
2026-10-29 • via Nuitee
S
Sue • family_with_children • us
6
Give it 3 stars had some great qualities but also need to improve room services
Pros:

Location, also had dining & bar on site, this is a nice older hotel with very friendly staff. Ate dinner in bar our first night & the food was excellent.

Cons:

Food a breakfast buffet wasn’t hot & our room was not stocked with extra bedding for the sofa sleeper as requested, no coffee refills or room serviced on our 2nd day.

2026-10-29 • via Nuitee
K
Kenneth • family_with_children • us
10
Pros:

Awesome location and value. Staff was very friendly

Cons:

The facility was older, but well maintained

2026-10-28 • via Nuitee
R
Roberto • family_with_children • mx
9
Pros:

La atención, la comodidad de las cosas y almohadas y el desayuno

Cons:

No me gustó algunos detalles como las alfombras y sillones que ya luce viejos

2026-10-27 • via Nuitee
J
JoLene • family_with_children • us
10
2026-10-27 • via Nuitee
N
Nicole • solo_traveller • us
10
2026-10-27 • via Nuitee
H
Heather • family_with_children • us
5
Mixed feelings
Pros:

The staff were extremely nice. I love that the facility is Christian based.

Cons:

Even though the hotel is on the older side the room could be improved. The bed was comfortable. The bathroom however was not in the best shape. The bath tub didn’t properly drain. The shower head had so much calcification that it didn’t spray properly and it really wasn’t sufficiently clean. I also had to pay a significant premium for the room because of parents weekend.

2026-10-26 • via Nuitee
B
brian • family_with_children • us
1
Poor customer service
Pros:

They did not honor the reservation at reservation price... ...they weren't even understanding...rude

Cons:

Poor customer service

2026-10-26 • via Nuitee
K
Kathleen • couple • au
10
Pros:

The complementary driver.

2026-10-25 • via Nuitee
P
Paige • couple • us
7
Good value, centrally located, friendly staff, needs maintenance
Pros:

The people were friendly and helpful, especially Ali in the restaurant

Cons:

Lack of maintenance in the rooms

2026-10-23 • via Nuitee
L
Legate • couple • us
10
2026-10-23 • via Nuitee