Hanoi E Central Luxury Hotel

Hotels
9.6 (3947 reviews)
18 Lo Su , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Value for money
Cons:
Dated decor
Small room size
Limited breakfast options

Categories

Cleanliness
9.09
Multiple reviews highlight clean and comfortable rooms, but mention dated decor which affects overall perception.
Service
10
Staff are consistently praised for being extremely helpful, friendly, and attentive, which greatly enhances the guest experience.
Location
10
The hotel is centrally located with easy access to main attractions and amenities.
Room Quality
9.06
Some reviews mention small room sizes and dated furnishings, impacting the perceived quality.
Amenities
9.6
Basic amenities are available; however, certain breakfast options and limited updates mentioned in reviews may affect perception.
Value for Money
10
General consensus is that the hotel offers good value, especially over peak times despite some shortcomings.
Food and Beverage
9.05
Breakfast is good but somewhat limited in choices, which impacts overall satisfaction.
Overall Experience
10
Overall experience is positively highlighted due to exceptional service, despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3947 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
Y
YaroDelFuego • family_with_children • pl
10
Butikowy hotel warty zainteresowania podczas pobytu w Ha Noi
Pros:

Fajny, dobrze zlokalizowany hotel, za rozsądne pieniądze, ze wspaniałymi ludźmi tworzącymi zgrany i miły zespół.

2026-06-06 • via Nuitee
L
Linda • couple • fr
10
2026-06-06 • via Nuitee
K
khaled • couple • dz
10
Superbe
Pros:

Je remercie spécialement RINA pour son frofessionalisme et simpatie

Cons:

Rien

2026-06-06 • via Nuitee
Y
YaroDelFuego • family_with_children • pl
10
Butikowy hotel w środku starego miasta Ha Noi
Pros:

Hotel w bardzo dobrej lokalizacji. Personel hotelu bardzo miły i pomocny - szczególne podziękowania dla Rosi i Reni za stworzenie wspaniałej atmosfery podczas naszego pobytu

2026-06-06 • via Nuitee
S
Shirley • couple • co
10
Sin duda lo recomiendo
Pros:

El personal fue muy amable, son personas estupendas dispuestas ayudar en todo momento. La habitación muy limpia, el desayuno estuvo muy bien, la ubicación es perfecta para poder salir a los sitios más representativos.

2026-06-05 • via Nuitee
T
Taeya • couple • au
10
Our stay was a 1 night stay and they were so helpful and attentive. Lisa one of the staff members was amazing, letting u
Pros:

The friendly staff

Cons:

Nothing. It was perfect

2026-06-03 • via Nuitee
H
hervé • couple • fr
8
BON SEJOUR
Pros:

calme , bonne situation à Hanoi

Cons:

rien de particulier

2026-06-03 • via Nuitee
L
Lucas • solo_traveller • de
10
Super nice room and staff
Pros:

It was the perfect stay for me and my girlfriend. I would not have thought that it would be so nice! Here are my highlights:
1. The staff is overall super nice and caring. Rosie wrote me per WhatsApp a few days before our arrival to check in and help us with arriving from the airport.
2. We got a room update with a room including a bathtub and a nice view.
3. The TV in the room is a smart TV.
4. We asked some questions about Hanoi and the staff members gave us a map, a very nice route and they even told us about a super cool mario kart like event starting in the night and where we could find it.
5. It's in a very good position. You can reach alot of highlights in Hanoi in literally 10 min from the Hotel.
6. The breakfast was very good! Everything fresh and you can even order some stuff from the card!
7. The beds are super comfortable.

Cons:

Can't complain about anything. It was perfect!

2026-06-02 • via Nuitee
G
gloria • solo_traveller • es
10
Pros:

Muy cercano a todo y sobre todo personal muy amable con ganas de hacerte tu estancia muy agradable, el desayuno muy correcto

2026-06-02 • via Nuitee
L
Logan • extended_group • ca
10
Overall amazing hotel, location and customer service. Would stay again!
Pros:

Hotel and customer service was fantastic. One of my friends forgot an item and Rosie quickly found it and reached out immediately. If not for his swift actions we would have already been on a flight unaware that we are missing any items. Highly recommend this hotel both for quality, comfort, location and service!

2026-06-02 • via Nuitee
E
Eadaoin • couple • ie
10
Staff and location were amazing. Lisa was so helpful and would definitely stay again
Pros:

Staff so helpful and welcoming
Room lovely and great location

Cons:

Beds slightly hard but I think normal for SEA

2026-06-02 • via Nuitee
E
EUNWOO • solo_traveller • kr
10
Pros:

친절했고 가성비 좋은 호텔이었음,

Cons:

조식 종류가 많지가 않음,

2026-06-01 • via Nuitee
A
Alexander • extended_group • us
10
Pros:

What stood about about E Central was the warm and caring staff. Lisa at the front desk went above and beyond in giving recommendations, answering concerns, and in telling us about the local culture. We really enjoyed our stay!

Cons:

I feel that they could turn on the ACs in the rooms a bit longer before check in so the room is cold when guests arrive.

2026-06-01 • via Nuitee
C
Chandra Latha • extended_group • my
10
Wonderful stay with warm hospitality, clean rooms, helpful staff, and excellent service.
Pros:

The staff, especially Rosie and the team, were very friendly and helpful throughout our stay. They even prepared special meals upon request for us. The room was clean and comfortable, and the food was delicious. They also shared useful travel tips, recommended places to visit, helped us with tour arrangements, and advised us on convenient places to withdraw cash. Great location and excellent hospitality.

Cons:

Nothing much, everything was pleasant and well managed.

2026-06-01 • via Nuitee
J
Joanna • solo_traveller • fr
10
Séjour 5 nuits parfait
Pros:

J’ai séjourné 5 nuit dans cet hôtel, j’ai adoré mon séjour.
Le personnel est d’une gentillesse incroyable. Un gros merci à Rosie d’avoir été arrangeante avec moi.
La chambre est spacieuse et silencieuse, très propre, le lit est très confortable.
Je voyageais seule et je me sentais en sécurité
L’hôtel est très bien situé à quelques mètre du Lac et plusieurs commerces et restaurants a côté de l’hôtel.
Je recommande à 100%.

Cons:

Rien

2026-05-31 • via Nuitee
C
Clotilde • couple • fr
9
Super séjour
Pros:

L'emplacement est idéal et le personnel est très accueillant

2026-05-31 • via Nuitee
Владимир • family_with_children • ru
10
We had a great stay thanks to the kind staff, clean room, and good location.
Pros:

Big thanks to the staff of this hotel. They upgraded our room, and we really appreciated it. They were polite and did a lot for us.
The hotel also has a good location.
The room was clean and comfortable.

Cons:

Nothing

2026-05-31 • via Nuitee
M
Monica • couple • es
10
Ha sido súper placentera! El personal, en especial Lisa nos ha ayudado en todo. Repetiríamos seguro :)
Pros:

Todo!

Cons:

Nada

2026-05-30 • via Nuitee
J
JINGYUN • solo_traveller • gb
10
Pros:

Rosie has been very helpful before and during our whole stay. She helped us arrange trips to Ninh Binh and Ha Long cruise. Both were excellent value and cheaper than same trips on booking website.
All staff were very kind, they provided guide, luggage and other assistance. The location is in walking distance to all needs.

Cons:

None

2026-05-30 • via Nuitee
C
Catherine • extended_group • ca
10
Amazing staff, great concern for our comfort and perfectly located.
Pros:

The staff! So friendly and welcoming. The view from the penthouse, could see in 3 directions.

Cons:

Being at the top of the building with so many windows made the suite heat up during the day. With the a/c only on when you were in the room, it took a long time to cool down at the end of the day.

2026-05-30 • via Nuitee