Hanoi E Central Luxury Hotel

Hotels
9.6 (4026 reviews)
18 Lo Su , Hanoi , vn

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Value for money
Cons:
Dated decor
Small room size
Limited breakfast options

Categories

Cleanliness
9.09
Multiple reviews highlight clean and comfortable rooms, but mention dated decor which affects overall perception.
Service
10
Staff are consistently praised for being extremely helpful, friendly, and attentive, which greatly enhances the guest experience.
Location
10
The hotel is centrally located with easy access to main attractions and amenities.
Room Quality
9.06
Some reviews mention small room sizes and dated furnishings, impacting the perceived quality.
Amenities
9.6
Basic amenities are available; however, certain breakfast options and limited updates mentioned in reviews may affect perception.
Value for Money
10
General consensus is that the hotel offers good value, especially over peak times despite some shortcomings.
Food and Beverage
9.05
Breakfast is good but somewhat limited in choices, which impacts overall satisfaction.
Overall Experience
10
Overall experience is positively highlighted due to exceptional service, despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 4026 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
T
Tejas • extended_group • gb
10
2026-07-04 • via Nuitee
S
Sergey • family_with_children • ru
10
2026-07-04 • via Nuitee
N
Nicolas • solo_traveller • fr
10
Pros:

L'emplacement et la gentillesse du personnel

Cons:

Rien

2026-07-04 • via Nuitee
K
Karunasena • solo_traveller • lk
10
Pros:

Very good hotel in old quarter.Room facilities were excellent.
Staff were very supportive.Specialy lady manager çordinating everthing properly.
Breakfast ok.
Thanks for all staff members for your good service .We will come back.

Cons:

Breakfast improvement can consider in near future.

2026-07-03 • via Nuitee
G
Gunter Van Sweevelt • solo_traveller • be
9
2026-07-03 • via Nuitee
C
Caila • extended_group • au
10
would definitely come here over and over again, was genuinely incredible, highly recommend
Pros:

Great location everything is in walking distance! the service was absolutely amazing, they took such good care of us and were always so accomodating to everyone’s needs! rooms were lovely as well

Cons:

no comments at all

2026-07-03 • via Nuitee
C
Cristina • couple • es
10
2026-07-03 • via Nuitee
I
Iricciinviaggio • solo_traveller • it
10
2026-07-02 • via Nuitee
J
Jean-Claude • couple • fr
10
Pros:

Hôtel très bien placé, personnel parlant un très bon anglais, très serviable nous donnant tout plein de conseils, chaleureux et très attentionné, je recommande vivement
Petit déjeuner correct

2026-07-02 • via Nuitee
K
Knowak • solo_traveller • pl
9
2026-07-02 • via Nuitee
V
Víctor • solo_traveller • fr
9
Muy recomendable
Pros:

La amabilidad del personal y especialmente Rosie que nos ayudo y estuvo disponible en todo momento. Habitaciones limpias y camas confortables. Desayuno muy bueno. Recomiendo este pequeño hotel en el centro de Hanoi

Cons:

Nada

2026-07-01 • via Nuitee
S
Stéphane • solo_traveller • fr
10
2026-07-01 • via Nuitee
S
Sam • couple • ch
10
Pros:

hervorragende Lage und super freundliches und hilfsbereites Personal.
leckeres Frühstück.
super gutes Preis-Leistungs-Verhältnis!

Cons:

falls ihr direkt einen Cruise über das Hotel bucht, informiert euch im vorhinein welche Stopps ihr dabei machen wollt und was in etwa der Preis ist

2026-07-01 • via Nuitee
S
Stéphane • solo_traveller • fr
10
2026-07-01 • via Nuitee
R
Riolo • solo_traveller • it
9
2026-07-01 • via Nuitee
C
Cedric • extended_group • fr
10
Pros:

Bien placé à 2mn de Hoan kiem
Accueil de qualité
Petit déjeuner copieux

2026-06-30 • via Nuitee
N
Nathalie VdW • solo_traveller • nl
8
Perfect location and helpful staff!
Pros:

The location, the kind staff and the nice Penthouse with balcony and view over the city!

Cons:

Nothing, but if you have trouble walking, then the penthouse is not a good option, the elevator does not go to the top floor.

2026-06-30 • via Nuitee
Y
YOLANDA • couple • es
9
Pros:

El personal del hotel es de 10. Muy amable y siempre preocupados para que todo estuviera bien. Tiene un desayuno muy completo, y está situado en una zona muy céntrica del Old Quarter. La habitación era muy silenciosa y estaba muy limpia.

Cons:

Me gustó todo.

2026-06-28 • via Nuitee
C
Cristina • couple • es
8
Muy buena experiencia
Pros:

Buena ubicación y personal muy muy amable

Cons:

En general todo
No ha estado nada mal aunque algunas cosas mejorables

2026-06-28 • via Nuitee
M
Madelyne • couple • ca
10
2026-06-28 • via Nuitee