Hanoi E Central Luxury Hotel

Hotels
9.6 (3707 reviews)
18 Lo Su , Hanoi , vn

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Value for money
Cons:
Dated decor
Small room size
Limited breakfast options

Categories

Cleanliness
9.09
Multiple reviews highlight clean and comfortable rooms, but mention dated decor which affects overall perception.
Service
10
Staff are consistently praised for being extremely helpful, friendly, and attentive, which greatly enhances the guest experience.
Location
10
The hotel is centrally located with easy access to main attractions and amenities.
Room Quality
9.06
Some reviews mention small room sizes and dated furnishings, impacting the perceived quality.
Amenities
9.6
Basic amenities are available; however, certain breakfast options and limited updates mentioned in reviews may affect perception.
Value for Money
10
General consensus is that the hotel offers good value, especially over peak times despite some shortcomings.
Food and Beverage
9.05
Breakfast is good but somewhat limited in choices, which impacts overall satisfaction.
Overall Experience
10
Overall experience is positively highlighted due to exceptional service, despite some minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:54

Property Description

Stunning Views of Hoan Kiem Lake
Situated in the heart of Old Quarter, Hanoi E Central Luxury Hotel & Restaurant offers breathtaking views of the serene Hoan Kiem Lake. The perfect backdrop for a relaxing stay.

Luxurious Amenities and Services
Enjoy a range of top-notch amenities including a 24-hour front desk, flat-screen TV, and complimentary WiFi throughout the hotel. The air-conditioned rooms are elegantly furnished with modern conveniences, ensuring a comfortable and memorable experience.

Convenient Location and Exceptional Service
With its proximity to Hanoi Train Station and Dong Xuan Market, the hotel provides easy access to key attractions. Benefit from services such as laundry, tour assistance, and airport shuttles, making your stay hassle-free.

Experience luxury and convenience at Hanoi E Central Luxury Hotel & Restaurant. Book now for an unforgettable stay by Hoan Kiem Lake.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People 5 years old and over stay for VND 300,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.6
Based on 3707 reviews
Cleanliness: 9.09
Service: 10
Location: 10
Room Quality: 9.06
Amenities: 9.6
Value for Money: 10
Food and Beverage: 9.05
Overall Experience: 10
D
Denise • extended_group • au
8
We had a wonderful time in Hanoi and the staff at E Central made it extra special
Pros:

The location was central to everything and the staff were wonderful. They were so helpful, nothing was to much trouble, they were great 😄

2026-04-25 • via Nuitee
M
Marie-Noëlle • couple • fr
10
Très bel hôtel a Hanoi
Pros:

Excellent séjour au E-central hôtel à Hanoï ! L'hôtel est très bien situé dans le vieux quartier, juste a côté d'un arrêt de bus pour l'aéroport. Le personnel est très accueillant et aux petits soins pour rendre votre séjour la plus confortable possible. Les chambres sont vraiment chouettes avec des fenêtres ce qui est rare a hanoi ! Nous avons beaucoup aimé notre séjour et le recommandons. Nous reviendrons sans faute !
Ps : Merci à Rosie et aux deux personnes qui nous ont aidé à l'accueil (pour le repas du soir et la ha giang loop) !

Cons:

Rien

2026-04-24 • via Nuitee
L
Luc • couple • ca
10
Agréable
Pros:

Tout le personnel est au petit soin avec le sourire,

Cons:

Rien

2026-04-24 • via Nuitee
C
Christine • solo_traveller • fr
9
Pros:

L hôtel est très bien placé. Possibilité de visiter de nombreux points d intérêt à proximité. Staff ayant le sourire et disponible pour aider. Petites attentions à notre arrivée et notre départ fort appréciées. Petit déjeuner très bien et très varié. Décoration et style de l hôtel sympa. Conseils sur les lieux à visiter et la remise d un plan ont été forts appréciés. Merci d avoir pris le temps de nous conseiller.

Cons:

Rien.

2026-04-24 • via Nuitee
S
Simon • couple • nz
10
5 Stars Amazing
Pros:

Property was Clean, tidy and the staff were 5 Stars
Rosie and the team make sure you are well looked after and nothings a problem

Cons:

Nothing

2026-04-23 • via Nuitee
A
artur • solo_traveller • fr
9
2026-04-23 • via Nuitee
S
Simone • family_with_children • de
8
Pros:

Tolle Lage. Sehr netter Empfang.

2026-04-23 • via Nuitee
D
DOMINIQUE • couple • fr
10
Pros:

L’emplacement et le service aux petits soins pour ses clients, une bonne adresse à laquelle je reviendrai sans hésiter.

2026-04-22 • via Nuitee
J
Jurrie • couple • nl
9
Uitstekend verblijf in een centrale omgeving.
Pros:

Het personeel is supervriendelijk en gemotiveerd om je een goed verblijf te bieden. Uitstekende service. De ligging is centraal in de oude Franse wijk. Vlakbij het centrale meer en bij veel eetgelegenheden.

Cons:

Het interieur is hier en daar wat uit de tijd.

2026-04-22 • via Nuitee
M
Mustapha • couple • fr
10
Parfait ! Une team formidable !
Pros:

La gentillesse du personnel, le professionnalisme et la rigueur nous ont touché. Rosie et son équipe ont pris soin de nous. Je recommande vivement cette établissement.

2026-04-22 • via Nuitee
L
Lauryn • couple • ie
7
2026-04-22 • via Nuitee
J
Jody • solo_traveller • nz
10
Pros:

The staff were extremely friendly and helpful. So polite!!

2026-04-21 • via Nuitee
M
Marcel • couple • nl
8
Prima eerste hotel na aankomst lange vlucht.
Pros:

De ontzettend vriendelijke en service gerichtheid. Met name Rosie. Erg klantgericht zonder te opdringerig te zijn. De locatie was ook top. Dichtbij het bruisende Old Quarter

2026-04-21 • via Nuitee
D
Dave • couple • nl
10
Top verblijf in Hanoi
Pros:

Alles! vooral Rosie en haar personeel. Kamers zijn mooi, Goed ontbijt

Cons:

Niets

2026-04-20 • via Nuitee
J
Jef • couple • be
10
2026-04-20 • via Nuitee
S
Stewart • family_with_children • gb
10
Pros:

Excellent and helpfull staff

2026-04-20 • via Nuitee
J
Jef • couple • be
10
2026-04-20 • via Nuitee
L
Laurie • solo_traveller • gb
10
Superb stay
Pros:

First class personal service. Great location, comfortable room. Good air condition in the room too.

Cons:

Nothing, it was all very good.

2026-04-20 • via Nuitee
S
Stewart • family_with_children • gb
10
Pros:

Excellent and helpful staff

Cons:

Nothing

2026-04-20 • via Nuitee
H
Hélène • couple • fr
10
So moved by your kindness!
Pros:

Thank you so much for your kindness. We were staying for only one night but we loved every minute stayed in this hotel.
The team was incredibly kind.
Before our arrival, I had so many questions and the team was at our disposal to answer to all of my questions.

We will come back! Thank you!

2026-04-20 • via Nuitee