Old Lighthouse Bristow Hotel , Fort Kochi

This hotel could have been so good, but it is tired and lacked any energy.

Everything is dated and generally unloved. Breakfast was meagre with most of the usual offerings, but lacked any energy or ambition.

Our pool room was really dated with no hot water to the sink. There was a requirement to turn on any hot water - (generally took 15-mins to reach appropriate temperature) and very limited old-fashioned facilities. The bed and air con worked but limited towels, pillows and toiletries really didn’t meet our expectations.

Internet connection was terribly intermittent and generally just didn’t work.

We wanted to take a Tuk Tuk tour of local area and the front desk agreed to research this, but never came back to us with a solution. We found a local driver (Shar) and made the arrangements ourselves. He was brilliant and we had a wonderful adventure including a boat round a mangrove island, and not expensive.

Booked Spa treatment and arrived on time to find the practitioner had never been asked to attend to provide the treatment!

La colazione molto basic e prevalentemente solo indiana

The bathroom is a killer, very poorly designed with steps leading upto a bathtub and no grab rail. After a shower from the generous rain shower head, all tiles around are wet and its downright scary to climb out of the bathtub onto the tiles and then down tiled steps onto the bathroom floor. This is an absolute no no, and the hotel should remedy this immediately before an accident happens. In addition, choice of hardware is ill fitting and random, the tap behind the sink being too close to the wall with a lift lever type release, meaning, you cant open the tap as when you lift the lever it fouls with the back splash. With so many taps available on the market, why go for this when there was no space?
Breakfast was disappointing with very little western choice. To add to the sad experience, the fruits were diced so small that one could hardly pick them up with the tongs, very obviously to discourage people from taking too much. I found soiled and oily cutlery in the cutlery stand.
This rankles because the hotel charges are not cheap...one expects a basic level of class.

Very poor Breakfast spread despite paying 13500 per room. There were hardly food options just basic stuff which we find in a 1 star hotel or lodge.

Secondly, We were forced out of our rooms citing next guest coming. We paid 27000 for two suite rooms but the staff told us to immediately vacate the room by 12 noon. We had requested for an extension of 2 hrs but was not adhered and were very rude.

The amount is not worth paying if services are so poor. The quality of glasses in the room was poor quality.

There was a large 8 legged spider in the room due to which we just could not sleep (pic attached - check spider on wall). When we informed the staff there were very casual about the whole incident.

1. Dirty pool, full of leaves not clean for the whole day. 2. Bird droppings at the pool area, bar area and patio. 3. Breakfast buffet late by 25 min (seriously). 4. Wating for breakfast coffee 25 min. 5. Organising taxi - 50 minutes. 6.Trash around the entrance gate and right behind fence with sea view. 7. No assistance with luggage to the room.