Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Wonderful hot springs
Friendly staff
Delicious food
Cons:
Slow dinner service
Some amenities need upgrading
High noise levels from neighbors

Categories

Cleanliness
8.89
Rooms were clean, although there were mentions of aging facilities.
Service
8.86
Mixed experiences with service, but overall friendly.
Location
9.4
Great location near town and natural attractions.
Room Quality
8.35
Some rooms felt outdated; comfortable but need updates.
Amenities
9.38
Strong positive sentiment for hot springs and private pools.
Value for Money
8.34
Felt a bit pricier than expected for the condition.
Food and Beverage
9.39
Breakfast and food quality rated positively.
Overall Experience
9.36
Overall a lovely, relaxing stay despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 21:59

Property Description

Tropical Oasis Setting
Nestled in lush tropical gardens at the base of Costa Rica's majestic Arenal Volcano, the Volcano Lodge, Hotel & Thermal Experience offers a tranquil escape for nature lovers and adventure seekers alike.

Comfortable Accommodations
Step into air-conditioned rooms with tiled floors, a private terrace, and modern amenities including a coffee maker, desk, and cable TV. The ensuite bathroom is equipped with a hairdryer and refreshing shower to rejuvenate after a day of exploration.

Diverse Dining and Activities
Indulge in a complimentary breakfast at the lodge before exploring the variety of dining options including a bar, restaurant, and snack bar. With free parking and the convenience of on-site room service, your comfort is our priority. Unwind in the outdoor pool or let our staff help you plan thrilling excursions like canopy tours and visits to hot springs.

Experience the perfect blend of relaxation and adventure at Volcano Lodge - book your stay today!

Important information:

There are 4 rooms specially adapted for guests with reduced mobility.

Please note guests must present the credit card used to guarantee the reservation upon arrival.

Please note that guests are required to leave a copy of a valid photo ID in addition to leave a credit card upon check in. If the guest do not leave a credit card at check in, the guest must leave the amount of USD $100.00 as deposit, if such deposit is not used, the hotel will reimburse it at check out.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 1712 reviews
Cleanliness: 8.89
Service: 8.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 9.39
Overall Experience: 9.36
K
Kristiina • family_with_children • ca
8
2026-05-01 • via Nuitee
D
Debra • couple • us
9
They know their food is not quality and yet they still serve it and it wasn’t cheap
Pros:

Well laid out. The breakfast buffet was wonderful. The chef in charge of the cook station was great.

Cons:

We made the mistake of eating dinner at the restaurant. My husband‘s prime rib was so rare we sent it back came back. It was still rare so we tried to cut it and make the best of it. We couldn’t even cut it. It was so tough the Mater D was insistent that we must be used to different quality and that’s not an excuse. while we were waiting for him to take our steak back, we ate the asparagus that came with it. if he could have, he would’ve charged us for both dinners real piece of work that guy

2026-04-30 • via Nuitee
S
sara • solo_traveller • il
10
מומלץ
Pros:

המקום מקסים ומתוחזק מצויין

2026-04-28 • via Nuitee
R
Rodriguez Rodriguez • solo_traveller • us
10
Pros:

Excellent place to stay! Super comfortable, well-located, and accommodating.

2026-04-28 • via Nuitee
C
Christelle • couple • fr
9
Pros:

Petit déjeuner très copieux ( buffet salé et sucré) et des gaufres préparées à la demande.
Très beau parc

Cons:

Restaurant assez cher.
Lits confortables mais petits.

2026-04-25 • via Nuitee
A
Amy • couple • ca
7
Room with with swim out was lovely
Pros:

Beautiful flowers and pool

Cons:

The food

2026-04-24 • via Nuitee
A
Ashley • extended_group • us
6
2026-04-23 • via Nuitee
C
Caban • couple • us
6
2026-04-21 • via Nuitee
M
M • family_with_children • ch
10
Sehr schön
Pros:

Sehr schönes Hotel. Viele eigene heisse Quellen direkt auf dem Hotelgelände. Wir hatten ein Zimmer mit eigener heissen Quelle und würden dieses wieder nehmen, da es sehr schön war. Vom Hotel aus kann man den Volcano Arenal sehen, wenn er nicht bedeckt ist. Sehr freundliches Personal, gutes Essen. Uns hat es sehr gut gefallen :)

2026-04-21 • via Nuitee
V
Vivian • couple • br
8
Relaxante
Pros:

Do espaço físico do hotel, muito verde e muitas piscinas

Cons:

Temperatura da água das piscinas muito alta. Os aparelhos para musculação ficam trancados, melhor montar uma academia mesmo

2026-04-21 • via Nuitee
L
Lúcia • solo_traveller • br
8
Pros:

Área verde sensacional

Cons:

Instalações muito antigas

2026-04-21 • via Nuitee
N
Neville • couple • gb
9
2026-04-16 • via Nuitee
J
JOSE FERNANDO • family_with_children • pt
7
Agradável, face aos diversos equipamentos disponíveis no Hotel.
Pros:

Muito bom pequeno almoço com muita variedade

Cons:

Limpeza do quarto.

2026-04-16 • via Nuitee
L
Lisa • family_with_children • ca
10
It was great!
Pros:

Staff were super accommodating when we requested an extra bed for our son. Made a big difference in our sleep quality. Breakfast was fantastic!

2026-04-16 • via Nuitee
L
Lois • couple • us
10
Pros:

Everything

2026-04-15 • via Nuitee
R
Rakesh • family_with_children • us
8
We really enjoyed our stay.
Pros:

Staff was very good. Thermal springs was good. Overall a very nice property.

Cons:

Rooms could have been better.

2026-04-13 • via Nuitee
T
THEODOROS • family_with_children • gr
10
2026-04-13 • via Nuitee
R
Rebecca • couple • gb
10
Lovely stay
Pros:

Beautiful views, really good hot springs, good rooms and good parking. Good location

Cons:

Food in restaurant was not great and expensive

2026-04-13 • via Nuitee
M
Mathieu • family_with_children • bl
7
Bon séjour dans l’ensemble
Pros:

La proximité avec les activités en rapport avec le volcan et les parcs, la piscine et les bains chauds.

Cons:

La chambre à revoir

2026-04-09 • via Nuitee
M
Margarita • solo_traveller • us
9
2026-04-09 • via Nuitee