TORTUE Hamburg

Hotels
9.3 (2278 reviews)
Stadthausbrücke 10 , Hamburg , de

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
High breakfast price
Limited cigar lounge availability

Categories

Cleanliness
9.3
Well-maintained and clean premises as noted in multiple reviews.
Service
9.8
Friendly and efficient staff, highly praised in several reviews.
Location
9.8
Superb location close to attractions, frequently mentioned positively.
Room Quality
9.3
Rooms are described as beautiful and comfortable.
Amenities
9
Good amenities but some reviews note that certain features could be improved.
Value for Money
8.3
Some reviews indicate prices could be high for certain offerings like breakfast.
Food and Beverage
9.3
Food quality, especially breakfast, received positive attention.
Overall Experience
9.6
Overall positive experiences reported with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:07

Property Description

Luxurious Accommodations
Individually styled rooms and suites with scenic courtyard views. Enjoy a living room, extra-long box spring bed, and bright marble bathrooms with high-quality amenities.

Dining and Entertainment
Experience a culinary journey with 3 restaurants and 5 bars on-site. Indulge in a variety of dining options without leaving the hotel.

Prime City Centre Location
Located in the heart of Hamburg, explore nearby attractions like Neuer Wall shopping street and Jungfernsteig within minutes. Easy access to iconic landmarks and shopping destinations.

Experience elegance and convenience at TORTUE HAMBURG - Schöner als die Fantasie. Book now for a memorable stay in Hamburg.

Important information:

Please note that it is recommended to book a table in the restaurant in advance. Contact details can be found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 39 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 15 years old stay for € 50 per person per night when using an existing bed.
    Children from 4 years old to 15 years old stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 2278 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.8
Room Quality: 9.3
Amenities: 9
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 9.6
M
Michael • couple • de
9
Perfekt für einen kurzen Aufenthalt in Hamburg
Pros:

Lage ist super. Personal insbesondere beim Frühstück sehr freundlich und offen

Cons:

Die Badezimmer sind extrem klein

2026-07-25 • via Nuitee
N
Nathalie • couple • de
10
2026-07-24 • via Nuitee
T
troels • extended_group • dk
10
Dejligt at være tilbage
Pros:

Smukt lækkert og gennemført

Cons:

NA

2026-07-24 • via Nuitee
W
Weber • couple • de
10
2026-07-24 • via Nuitee
D
Dennis • couple • de
10
2026-07-23 • via Nuitee
H
Helena • extended_group • se
10
Superhotell med fantastisk service
Pros:

Fantastiskt hotell med hög service och vackra miljöer. Frukosten är bäst i klassen!

Cons:

-

2026-07-22 • via Nuitee
J
Joe • solo_traveller • lu
10
2026-07-22 • via Nuitee
P
Peter • couple • ch
10
Perfektes City-Hotel! Etwas vom besten was ich bisher gesehen habe.
Pros:

Alles sehr geschmackvoll eingerichtet. Perfekter Service und Frühstück. Sehr zu empfehlen.

Cons:

nichts.

2026-07-21 • via Nuitee
I
Imke • solo_traveller • de
9
2026-07-20 • via Nuitee
R
Rudolf • solo_traveller • at
9
Pros:

Alles wie erwartet

Cons:

Das mit dem TV Gerät und streamen war mühsam und das sollte man ändern…

2026-07-19 • via Nuitee
N
Nataliya • family_with_children • it
10
Pros:

Очень хороший уютный отель в самом центре города. В окружении множества ресторанов. Отличный французский ресторан для завтраков и ужинов прямо при отеле. Красивое здание, интересный уютный интерьер, прекрасные номера. Отдельное спасибо ресепшен, очень гостеприимные и качественно работают. И что немаловажно, отель в целом и номера очень чистые. Спасибо.

Cons:

Абсолютно точно не хватает еще одного-двух швейцаров на встрече гостей. Приходится долго ждать парковки автомобиля. Большой поток клиентов в таком большом отеле. Существующий швейцар-парковщик молодец, но нужен помощник.

2026-07-18 • via Nuitee
B
Barbara • solo_traveller • de
10
2026-07-18 • via Nuitee
L
Lars • couple • de
10
2026-07-17 • via Nuitee
M
Michael • solo_traveller • de
10
2026-07-14 • via Nuitee
D
David • solo_traveller • de
10
2026-07-14 • via Nuitee
B
Bernd • solo_traveller • de
10
2026-07-14 • via Nuitee
J
Jean-Philippe • couple • ch
10
Grossartig, wir kommen wieder!
Pros:

Sehr freundliches und aufmerksames Personal, wunderschön gestaltete Räume, wir haben uns sofort sehr wohl gefühlt!

2026-07-12 • via Nuitee
C
Carolin • couple • de
10
2026-07-12 • via Nuitee
T
Thomas • couple • ch
9
2026-07-12 • via Nuitee
S
Sabine • couple • de
9
Wunderschönes Hotel mit bester Lage
Pros:

Wunderschön gelegen in den Stadthöfen , sehr schöne Zimmer , tolles Design , Frühstück a la carte sehr gut
Sehr freundliches Personal

2026-07-11 • via Nuitee