TORTUE Hamburg

Hotels
9.3 (2084 reviews)
Stadthausbrücke 10 , Hamburg , de

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent breakfast
Cons:
High breakfast price
Limited cigar lounge availability

Categories

Cleanliness
9.3
Well-maintained and clean premises as noted in multiple reviews.
Service
9.8
Friendly and efficient staff, highly praised in several reviews.
Location
9.8
Superb location close to attractions, frequently mentioned positively.
Room Quality
9.3
Rooms are described as beautiful and comfortable.
Amenities
9
Good amenities but some reviews note that certain features could be improved.
Value for Money
8.3
Some reviews indicate prices could be high for certain offerings like breakfast.
Food and Beverage
9.3
Food quality, especially breakfast, received positive attention.
Overall Experience
9.6
Overall positive experiences reported with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:07

Property Description

Luxurious Accommodations
Individually styled rooms and suites with scenic courtyard views. Enjoy a living room, extra-long box spring bed, and bright marble bathrooms with high-quality amenities.

Dining and Entertainment
Experience a culinary journey with 3 restaurants and 5 bars on-site. Indulge in a variety of dining options without leaving the hotel.

Prime City Centre Location
Located in the heart of Hamburg, explore nearby attractions like Neuer Wall shopping street and Jungfernsteig within minutes. Easy access to iconic landmarks and shopping destinations.

Experience elegance and convenience at TORTUE HAMBURG - Schöner als die Fantasie. Book now for a memorable stay in Hamburg.

Important information:

Please note that it is recommended to book a table in the restaurant in advance. Contact details can be found on the booking confirmation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 39 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 15 years old stay for € 50 per person per night when using an existing bed.
    Children from 4 years old to 15 years old stay for € 50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 2084 reviews
Cleanliness: 9.3
Service: 9.8
Location: 9.8
Room Quality: 9.3
Amenities: 9
Value for Money: 8.3
Food and Beverage: 9.3
Overall Experience: 9.6
R
Radouan • solo_traveller • ae
10
Amazing experience - attention to detail, refined
Pros:

The restaurants, bar noir, the room, the staff, probably one of the best I stayed in Hamburg

Cons:

We couldn’t eat at the French restaurant as it was fully booked a week ahead…

2026-02-13 • via Nuitee
R
Roger • family_with_children • ch
10
Superb hotel with exceptional staff
Pros:

Super staff, very friendly and efficient, central location and very tastefully decorated

Cons:

Nothing

2026-02-13 • via Nuitee
M
Marie Theres • solo_traveller • de
10
2026-02-13 • via Nuitee
J
Joern • couple • de
8
2026-02-12 • via Nuitee
M
Marie Theres • solo_traveller • de
10
2026-02-10 • via Nuitee
N
Nedim • couple • no
10
2026-01-29 • via Nuitee
J
Jasmin • extended_group • de
10
2026-01-28 • via Nuitee
K
Kay • solo_traveller • de
9
2026-01-27 • via Nuitee
A
Annett • couple • de
10
Fantastisch
2026-01-26 • via Nuitee
B
Britta • solo_traveller • de
10
Einfach immer grandios!
Pros:

Es ist einfach für mich das schönste Hotel in ganz Deutschland. Für jemanden der viel unterwegs ist und sich mit Kunden trifft einfach hervorragend, ob Business Breakfast, Lunch oder Dinner.
Tolle Restaurants, exzellenter Service und kein Frühstück der Welt ist so gut wie im Tortue.

Cons:

- Toll wäre noch ein Pool im Hotel oder ein eigener Wellnessbereich, aber es gibt eine Kooperation mit einem Fitnesscenter.

2026-01-25 • via Nuitee
N
Nina • couple • de
10
2026-01-25 • via Nuitee
J
Jennifer • couple • de
10
2026-01-24 • via Nuitee
S
Stephan Holger • couple • at
10
Sehr schön und erholsam. Wir kommen wieder zurück.
Pros:

Sehr hoher Standard und sehr freundliche MitarbeiterInnen!

Cons:

Es gibt nichts Negatives !

2026-01-24 • via Nuitee
J
Julien • solo_traveller • fr
9
2026-01-23 • via Nuitee
F
Franziska • couple • ch
9
2026-01-20 • via Nuitee
V
Vincent • couple • be
9
Pros:

Tout est trèsbien et très beau ... il manque une crépinette avec fermeture dans le lavabo de la salle de bains et qq ceintres dans l'armoire ... c'est un détail mais votre hotel est top

2026-01-19 • via Nuitee
B
Bettina • couple • de
9
Einfach wundervoll!
2026-01-19 • via Nuitee
T
Toma • couple • ch
9
2026-01-19 • via Nuitee
S
Susanne • couple • de
10
2026-01-19 • via Nuitee
K
Klaus • couple • de
10
2026-01-19 • via Nuitee