Hanoi Center Silk Charming Hotel & Travel

Hotels
9.1 (1824 reviews)
40 phố Mã Mây, Phố Cổ, Hàng Buồm, Hoàn Kiếm, Hà Nội, Việt Nam 40 phố Mã Mây, Phố Cổ, Hàng Buồm, Hoàn Kiếm, Hà Nội, Việt Nam , Hanoi , vn

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Noise issues
Cleanliness concerns
Limited hot water

Categories

Cleanliness
8.06
Several reviews mentioned cleanliness issues such as lack of soap and overall unclean conditions.
Service
10
Staff were frequently described as friendly and helpful, providing a positive experience.
Location
9.53
The hotel is well-located in the old quarter, which was appreciated by guests.
Room Quality
8.57
Guests mentioned comfortable beds and spacious rooms, but also noted some maintenance issues.
Amenities
8.52
Amenities were seen as decent, although various issues were reported regarding hot water and air conditioning.
Value for Money
9.55
Many guests found the stay to be reasonable given the location and service.
Food and Beverage
9.01
No specific mentions about food quality; assumes standard quality for this hotel tier.
Overall Experience
9.56
Many guests enjoyed their experience overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:03

Property Description

Central Location in Hanoi
Modern Amenities
Convenient Services

To experience the charm of Hanoi, book your stay at Hanoi Center Silk Charming Hotel & Travel today.

Check-in and check-out hours:

Location

Guest Reviews

9.1
Based on 1824 reviews
Cleanliness: 8.06
Service: 10
Location: 9.53
Room Quality: 8.57
Amenities: 8.52
Value for Money: 9.55
Food and Beverage: 9.01
Overall Experience: 9.56
K
Klaudia • family_with_children • it
6
2026-04-25 • via Nuitee
O
Ofek • solo_traveller • il
10
Pros:

מקום מקסים מיקום טוב עם אנשי צוות טובים

2026-04-24 • via Nuitee
J
julien • couple • fr
6
Pas le meilleur hotel
Pros:

Très bien situé au centre du vieux quartier, matelas très confortable, chambre très propre

Cons:

Pas de fenêtres, un peu chère pour ce que c’est et surtout à coté d’une boite de nuit, donc du son toute la nuit

2026-04-22 • via Nuitee
D
Dane • solo_traveller • gb
10
2026-04-22 • via Nuitee
A
Arron • solo_traveller • au
9
2026-04-22 • via Nuitee
A
Amy • couple • au
10
Pros:

Great - Marco was fabulous!

2026-04-22 • via Nuitee
A
ARNAUD • solo_traveller • fr
8
Pros:

Personnel sympathique et accueillant. Lit très confortable. Emplacement central.

Cons:

Très bruyant la nuit…

2026-04-21 • via Nuitee
R
Renate • solo_traveller • us
9
2026-04-21 • via Nuitee
D
devendra • couple • in
10
Pros:

Marco at reception was very kind person, keep him

2026-04-21 • via Nuitee
O
Oscar • couple • se
10
Pros:

Marco is the best of the best

2026-04-21 • via Nuitee
I
Ivan • solo_traveller • at
8
2026-04-20 • via Nuitee
J
Jennifer • family_with_children • us
8
Great!!
Pros:

What we loved the most was that the staff were so kind and accommodating. They went above and beyond to help with everything we needed. From transportation from the airport to the hotel to transportation from the hotel to our destination they were so knowledgeable and helpful. They organized everything. Highly recommend staying here.

Cons:

It was advertised that it included breakfast and it did not include breakfast.

2026-04-20 • via Nuitee
I
Inderneeil Alok • couple • in
9
Pros:

Nice location

Cons:

Great staff specially Mr. Marco

2026-04-20 • via Nuitee
M
Mark • couple • gb
10
Marco is a legend
Pros:

Marco is the best of the best, don’t leave

2026-04-20 • via Nuitee
A
Aoife • couple • ie
5
Just fine.
Pros:

Location

Cons:

Noisy rooms from the nightclub below even on the 5th floor, pushy staff for a 5 star review.

2026-04-20 • via Nuitee
I
Isabella • solo_traveller • co
10
Pros:

Duck and Thomas is the best

2026-04-19 • via Nuitee
A
Ardian • couple • ch
10
Parfait
Pros:

Le personnel est super accueillant, ainsi que souriant et serviable ! Hotel très propre ! Situation géographique au top proche de tout. Rapport qualité/prix très intéressant !

2026-04-19 • via Nuitee
I
Iris • solo_traveller • be
10
Pros:

Perfect location in the center of Hanoi.
Marco at the reception was very helpfull with everything.

2026-04-17 • via Nuitee
S
Susan • solo_traveller • au
10
Enjoyed my stay n would come back again . Marco n his team were very helpful in every way. Thanks again
Pros:

I love the staff . Very hospitable

2026-04-17 • via Nuitee
H
Hannah • solo_traveller • gb
8
Pros:

Very comfortable stay & the staff couldn't be more welcoming!

Cons:

Not the hotels fault but the music / bass is quite loud outside the hotel at night - luckily I had earplugs with me but would recommend bringing some with you!

2026-04-16 • via Nuitee