Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Comfortable hotel
Friendly staff
Cons:
Limited coffee service
Parking issues

Categories

Cleanliness
8.58
Cleanliness and location mentioned positively; hotel very clean throughout.
Service
9.05
Staff were friendly and helpful throughout the stay.
Location
8.99
Lovely location close to the seafront; convenient for nearby attractions.
Room Quality
8.54
Room was comfortable with quality linen; general satisfaction noted.
Amenities
8.57
Standard amenities expected for a hotel of this tier.
Value for Money
8.63
Affordable luxury noted, felt good value for what was provided.
Food and Beverage
8.48
Breakfast had a good choice, though two mentions of needing more service.
Overall Experience
8.75
Overall experience was highly positive; intent to return noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:28

Property Description

Stunning Sea Views

Located overlooking the English Channel, the Best Western Clifton Hotel offers en suite bedrooms, many with breathtaking sea views. Enjoy the calming sound of the waves right from your room.

Blend of History and Modernity

Step into the Clifton Hotel and be greeted by an elegant Victorian exterior seamlessly blending with modern facilities inside. Immerse yourself in the perfect harmony of period features and contemporary amenities.

Culinary Delights and Relaxation

Indulge in a culinary journey at Marco Pierre White's Steakhouse, Bar & Grill restaurant, followed by drinks on the terrace. Unwind in the bar and lounge or stay connected with free WiFi throughout the hotel.

Book now to experience seaside luxury at the Best Western Clifton Hotel.

Important information:

• This property can accommodate pet dogs upon request.
• A maximum of two pets is allowed per room.
• Pets will incur an additional charge of GBP 30.00 per pet per night.
• Pets are only allowed in the Standard Rooms. Higher category rooms do not accommodate pets.
• The hotel does provide pet beds or water bowls, giveaway toy and treats on request.
• Pets are permitted in elevators.
• Pets are not allowed in the Restaurant.
• For guests booking on BB or DBB packages with pets, room service or other dining options should be offered as alternatives. Tray charges would not apply for any room service orders.
• Pets to be kept on a leash or in a carrier in public areas.
• Owners are responsible for cleaning up after their pets.
• Guide dogs should continue to be allowed throughout the property and remain exempt from any chargesGuests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs GBP 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for £15 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 1446 reviews
Cleanliness: 8.58
Service: 9.05
Location: 8.99
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.63
Food and Beverage: 8.48
Overall Experience: 8.75
C
Christine • couple • gb
10
2026-04-18 • via Nuitee
H
Hughes • solo_traveller • gb
10
2026-04-18 • via Nuitee
M
Mandy • couple • gb
10
Lovely hotel, clean and very friendly staff.
Pros:

Very clean, lovely decor and great staff

Cons:

Nothing

2026-04-18 • via Nuitee
A
Amy • solo_traveller • au
9
2026-04-17 • via Nuitee
A
angela • solo_traveller • gb
9
Lovely location ,moderately priced . Good breakfast and courteous staff
Pros:

Location value and staff

2026-04-17 • via Nuitee
B
Barbara • solo_traveller • gb
8
Pros:

I have stayed at this hotel over many years while it has gradually been refurbished. The decor is lovely, staff friendly and helpful and the location perfect for visiting my daughter.

Cons:

Although my room at the top of the hotel had a double glazed window the frame had an inadequate seal with the wall and the wind whistled through the gaps (very cold in early April!). I had to turn the room heating up to 27° to feel warm

2026-04-17 • via Nuitee
B
Bridget • couple • gb
10
Perfect stay - exactly what we needed after a late channel crossing.
Pros:

The room was exceptionally clean and comfortable and room service was great, exactly what we needed after a long journey. Very comfortable bed - we had a great night sleep.

Cons:

Absolutely nothing - a great stay.

2026-04-15 • via Nuitee
M
Mark • solo_traveller • gb
8
Good
Pros:

Location style decor rooms breakfast all great

Cons:

Service and food in the restaurant

2026-04-15 • via Nuitee
• couple • gb
7
2026-04-15 • via Nuitee
M
Michael • solo_traveller • gb
6
Pros:

The parking that is all

Cons:

The food was a rip off, no additional blankets, bed was terrible,and on a slant, nearly fell out, floor is very uneven

2026-04-14 • via Nuitee
C
Caroline • extended_group • gb
10
Clean and convenient for the Tunnel
Pros:

Situated above the harbour it was a lovely stroll down to the beach and to look at the revamped harbour walls. Still some pieces of the Folkestone art left to look at as well. The best fish and chips in a long while at Papa's just down the road....

Cons:

All was good for our stay but parking would be a problem when it's busy.

2026-04-14 • via Nuitee
M
Markus • solo_traveller • ch
9
Pros:

Zentrale Lage zur Innenstadt, zum Bahnhof und zu Lea Cliff Hall. Wunderschöne Aussicht auf das Meer. Relativ ruhig gelegen, ausser die lauten Spätheimkehrer des Restaurant vis-a-vis. Schönes altehrwürdiges Ambiente vom Feinsten.

Cons:

Nichts

2026-04-13 • via Nuitee
F
Frank • extended_group • nl
8
Nice hotel!
Pros:

Nice historic hotel on a nice location, friendly staff, good food.

2026-04-13 • via Nuitee
K
Katy • couple • gb
7
Overall great for a weekend away.
Pros:

Great location for a weekend away exploring Folkestone.

2026-04-12 • via Nuitee
B
bonnie • family_with_children • us
10
Pros:

Hotel was very nice for the price and the location was wonderful.

Cons:

Nothing

2026-04-12 • via Nuitee
P
Parsons • family_with_children • gb
4
Very disappointed
Pros:

It had 2 queen beds which suited our needs , it was very clean

Cons:

It’s not family friendly ? We have 2 small children a 6 month old and a 2 year old every-time we used the lift it was a 20 / 30 minute wait as the cleaners use the lift to bring down the laundry and equipment, making us late to met family, also causing extreme upset to our children , on our 2nd day at the hotel we needed to get back to our room on the 3rd floor quick with my 6 month old in her pushchair as she needed changing we had to wait 30 minutes for the lift , upon approaching the manager after waiting for 10 minutes she did not acknowledge us neither our screaming baby or very agitated 2 year old , there was no communication as to how much longer we would have to wait , she just kept stomping up and down the stairs .
We needed to use the slop due to using a pushchair on the 2nd morning it wad closed off so we had to lift a double pushing down the steps .
The pushchair did not fit down the very narrow corridor so we had to clasps the pushchair at once we got out of the lift .
It very disappointing and misleading as family rooms are advised on the website. Do on these grown it was not an enjoyable stay for us .

2026-04-12 • via Nuitee
J
Justin • solo_traveller • de
10
A great stay.
Pros:

Beautifully renovated and great location.

Cons:

Internet was a bit patchy at times.

2026-04-11 • via Nuitee
• couple • ie
8
2026-04-11 • via Nuitee
H
Harty • couple • gb
7
Pros:

It was very classy

Cons:

Didn't get much sleep cause if someone is walking around upstairs the floor boards creak so loud and we had a door in the room that leads to the room next door so it was very loud and could hear everything

2026-04-11 • via Nuitee
M
Maria • couple • gb
9
Comfortable, clean stay.
Pros:

Comfortable. Clean.

Cons:

Some areas of the hotel dated.

2026-04-11 • via Nuitee