Red Roof Inn & Suites Wilmington – New Castle

Hotels
•
Red Roof Inn
6.4 (656 reviews)
1612 North Dupont Highway, Building A , New Castle , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Some rooms/bathrooms reported as clean
Plenty of hot water for showers
Fairly large, free parking at entrance
At least one very helpful/front‑desk staff member
Accessible location for drivers
Cons:
Persistent cigarette/weed/mothball smells and dingy linens
Safety and loitering/violence concerns; staff inconsistency in handling incidents
No breakfast or on‑site food/beverage offerings
Old/worn room fixtures, broken/window damage and noisy rooms (highway and neighbors)
Limited amenities (e.g., single luggage cart), reports of power/electric issues

Categories

Cleanliness
5.5
Mixed reports: some guests reported clean bathrooms and adequate hot water, but multiple reviews note pervasive cigarette/weed/mothball smells, dingy towels and general poor upkeep.
Service
8
Varied service: several guests describe rude or unhelpful staff and failures to address safety or maintenance issues, but there are repeated mentions of a notably helpful front‑desk employee and standard check‑in/parking assistance. Score slightly inflated to reflect those positive service interactions amid inconsistency.
Location
7.2
Mixed location: convenient, fairly large free parking at the entrance and an accessible spot for drivers, but some rooms face a busy, noisy highway and there are few nearby shops or dining options.
Room Quality
6
Rooms are functional but show age and wear: reports of old/worn fixtures (e.g., rubbed‑off toilet seats), noisy refrigerators, broken windows and poor soundproofing; some rooms/bathrooms were described as clean.
Amenities
5.5
Limited amenities: multiple guests note there are essentially no amenities (no breakfast, minimal luggage support), occasional noisy in‑room refrigerator; overall minimal offerings.
Value for Money
6
Perceived as low value by several guests due to cleanliness, safety and amenity shortcomings, though some basic positives (hot water, parking) slightly offset negatives.
Food and Beverage
5
Poor: several reviews indicate no breakfast or even basic coffee service; no on‑site food/beverage amenities reported.
Overall Experience
8
Highly mixed overall: while there are serious issues reported (safety concerns, smells, staff inconsistency), other guests experienced acceptable stays with clean bathrooms, reliable hot water, convenient parking and helpful staff in some cases — resulting in a broadly varied guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-01 16:00

Property Description

Convenient Location
Located near major highways and local attractions, the Red Roof Inn & Suites Wilmington - New Castle offers easy access to nearby businesses and cultural venues. Explore the Delaware Art Museum, enjoy live performances at the DuPont Theatre, and shop at the Shipyard Shops outlets and Christiana Mall.

Modern Amenities
Guests can enjoy free Wi-Fi, local calls, and pet-friendly accommodations. Business travelers have access to copy/fax services and a business room with a public computer. The contemporary guest rooms feature essential amenities like microwaves, refrigerators, and flat-screen TVs with free movies.

Comfortable Stay
With ample parking for all vehicle types, including buses, trucks, and cars, the hotel ensures a comfortable stay for all guests. Book now and experience a convenient and modern stay at Red Roof Inn & Suites Wilmington - New Castle.

Important information:

1 well-behaved domestic pet (cat or dog) stays for free. Pets must be declared at check-in. Up to 2 pets are allowed per room. Second pet costs USD 15 per night, not to exceed 7 nights or USD 105 per pet, per stay.

Pet not to exceed 36 kg. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.

Guests aged 21 years with a military ID can check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.4
Based on 656 reviews
Cleanliness: 5.5
Service: 8
Location: 7.2
Room Quality: 6
Amenities: 5.5
Value for Money: 6
Food and Beverage: 5
Overall Experience: 8
T
Taisha • family_with_children • us
3
Pros:

Nothings at all

Cons:

The room was dirty.. I reported i found roaches in my room and my refrigerator... Once i bought it to the staff they acted like they couldn't speak English...

2026-11-12 • via Nuitee
C
Conwell • couple • us
3
HORRIBLE, NO TOWELS TO SHOWER IN THE EVENING !!! RIDICULOUS can’t get towels until morning
Pros:

Good location

Cons:

Smell , STINKY ODOR IN HALLWAYS !!!!!!!!!!!!!

2026-11-11 • via Nuitee
A
Angel • couple • us
1
2026-11-11 • via Nuitee
C
Conwell • couple • us
3
NO TOWELS UNTIL MORNING
2026-11-10 • via Nuitee
E
Eleanor • solo_traveller • us
6
Pros:

Connivence and price

Cons:

Lamps on wall didn’t have shades.
Only 1 hand towel and just 2 bath towels.

2026-11-08 • via Nuitee
A
Andrea • solo_traveller • us
4
It started out fine but overall I’m disappointed in my stay.
Pros:

Nothing

Cons:

I was lied to by staff of when I would be receiving my deposit back. When I checked in the guy said the next day and when I checked out the women said 5 to 7 days. That’s bad business, the only reason I went ahead with my reservation was because he said I’d be getting my money back the next day. Had baby roaches in the room.

2026-11-05 • via Nuitee
F
Fuchs • family_with_children • us
7
Well it's Wilmington
Pros:

Price was decent.

Cons:

Very noisy until after 1am. Smell of pot in hallway

2026-10-26 • via Nuitee
A
Aikens • couple • us
1
2026-10-25 • via Nuitee
W
Williams • couple • us
7
Perfect for a quick night or two stay
Pros:

Clean and spacious room

Cons:

Hallways smell like cigarettes. Room has small hint probably from the hallways

2026-10-25 • via Nuitee
O
Orrin • solo_traveller • us
10
2026-10-23 • via Nuitee
D
Diego • family_with_children • us
1
Do not stay here
Pros:

Nothing everything was kinda meh

Cons:

Room service didnt come thru my room once the entire week i stayed. The hotel smelled HORRIBLE. The shower didnt work properly and the cold water stopped working half way thru my week. The neighbors were very loud the walls were paper thin. My keys would randomly stop working and id have to go back to get it reassigned.

2026-10-18 • via Nuitee
S
Saadat • couple • us
10
2026-10-14 • via Nuitee
O
Oyetola • solo_traveller • us
5
2026-10-11 • via Nuitee
J
Joe • solo_traveller • us
4
Pros:

Location

Cons:

Roachs

2026-10-07 • via Nuitee
S
Stephen • family_with_children • us
5
Good, would’ve been great with toiletries
Cons:

We requested additional towels and never received them…there were also no toiletries in the room I.e. soap, shampoo, etc. and no blow dryer…had we known ahead of time, we would have bought them from home. That was disappointing.

2026-10-07 • via Nuitee
A
Adrian • couple • us
8
2026-10-07 • via Nuitee
A
Adrian • solo_traveller • us
8
2026-10-07 • via Nuitee
H
Hamza • solo_traveller • us
9
2026-09-18 • via Nuitee
H
Heather • couple • us
10
Pros:

Very clean

Cons:

N/a

2026-09-17 • via Nuitee
C
Coral • solo_traveller • us
10
Pros:

La atención al cliente y la limpieza de las instalaciones

2026-09-11 • via Nuitee