Red Roof Inn & Suites Wilmington – New Castle

Hotels
•
Red Roof Inn
6.4 (646 reviews)
1612 North Dupont Highway, Building A , New Castle , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Some rooms/bathrooms reported as clean
Plenty of hot water for showers
Fairly large, free parking at entrance
At least one very helpful/front‑desk staff member
Accessible location for drivers
Cons:
Persistent cigarette/weed/mothball smells and dingy linens
Safety and loitering/violence concerns; staff inconsistency in handling incidents
No breakfast or on‑site food/beverage offerings
Old/worn room fixtures, broken/window damage and noisy rooms (highway and neighbors)
Limited amenities (e.g., single luggage cart), reports of power/electric issues

Categories

Cleanliness
5.5
Mixed reports: some guests reported clean bathrooms and adequate hot water, but multiple reviews note pervasive cigarette/weed/mothball smells, dingy towels and general poor upkeep.
Service
8
Varied service: several guests describe rude or unhelpful staff and failures to address safety or maintenance issues, but there are repeated mentions of a notably helpful front‑desk employee and standard check‑in/parking assistance. Score slightly inflated to reflect those positive service interactions amid inconsistency.
Location
7.2
Mixed location: convenient, fairly large free parking at the entrance and an accessible spot for drivers, but some rooms face a busy, noisy highway and there are few nearby shops or dining options.
Room Quality
6
Rooms are functional but show age and wear: reports of old/worn fixtures (e.g., rubbed‑off toilet seats), noisy refrigerators, broken windows and poor soundproofing; some rooms/bathrooms were described as clean.
Amenities
5.5
Limited amenities: multiple guests note there are essentially no amenities (no breakfast, minimal luggage support), occasional noisy in‑room refrigerator; overall minimal offerings.
Value for Money
6
Perceived as low value by several guests due to cleanliness, safety and amenity shortcomings, though some basic positives (hot water, parking) slightly offset negatives.
Food and Beverage
5
Poor: several reviews indicate no breakfast or even basic coffee service; no on‑site food/beverage amenities reported.
Overall Experience
8
Highly mixed overall: while there are serious issues reported (safety concerns, smells, staff inconsistency), other guests experienced acceptable stays with clean bathrooms, reliable hot water, convenient parking and helpful staff in some cases — resulting in a broadly varied guest experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-07-01 16:00

Property Description

Convenient Location
Located near major highways and local attractions, the Red Roof Inn & Suites Wilmington - New Castle offers easy access to nearby businesses and cultural venues. Explore the Delaware Art Museum, enjoy live performances at the DuPont Theatre, and shop at the Shipyard Shops outlets and Christiana Mall.

Modern Amenities
Guests can enjoy free Wi-Fi, local calls, and pet-friendly accommodations. Business travelers have access to copy/fax services and a business room with a public computer. The contemporary guest rooms feature essential amenities like microwaves, refrigerators, and flat-screen TVs with free movies.

Comfortable Stay
With ample parking for all vehicle types, including buses, trucks, and cars, the hotel ensures a comfortable stay for all guests. Book now and experience a convenient and modern stay at Red Roof Inn & Suites Wilmington - New Castle.

Important information:

1 well-behaved domestic pet (cat or dog) stays for free. Pets must be declared at check-in. Up to 2 pets are allowed per room. Second pet costs USD 15 per night, not to exceed 7 nights or USD 105 per pet, per stay.

Pet not to exceed 36 kg. Please keep your animal on a leash when outside your room. In consideration of all guests, pets must never be left unattended in the guest room. When you walk your pet on the property, please be considerate and clean up after your pet. Service and emotional support animals are always welcome.

Guests aged 21 years with a military ID can check in at the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.4
Based on 646 reviews
Cleanliness: 5.5
Service: 8
Location: 7.2
Room Quality: 6
Amenities: 5.5
Value for Money: 6
Food and Beverage: 5
Overall Experience: 8
U
Ukoh • family_with_children • us
3
Not pleasant
Pros:

I am yet to get my refund. I hope i get this week.

Cons:

Nothing

2026-08-16 • via Nuitee
R
Richer Morin • solo_traveller • ca
6
2026-08-13 • via Nuitee
T
Troy • solo_traveller • us
8
2026-08-11 • via Nuitee
N
Nafesah • solo_traveller • us
10
It was perfect!
Pros:

I love it!

Cons:

Nothing was with the facility

2026-08-10 • via Nuitee
S
Shy • couple • us
5
Blah
Cons:

Hallways smelled of cat/dog urine. Fire alarms kept consistently going off. No house keeping got done my entire stay. Had to ask for towels and trash bags. Fridge stopped working because it froze. Had to unplug it for the time that I wasnt in the room (hours) and plug it back it for it to work. Staff arent very helpful or accommodating. They said there was nothing they could do about the fridge. Told me to buy a cooler and use ice. Typically stay here every year for a big bowling event in August. Not sure ill return.

2026-08-09 • via Nuitee
S
Sam • solo_traveller • us
10
2026-08-09 • via Nuitee
S
Saadat • couple • us
10
2026-08-05 • via Nuitee
J
Jodi • family_with_children • us
2
Will not stay there again
Pros:

The property was close to the Wilmington airport which is why we chose it

Cons:

Upon arrival the cops were outside, the lobby bathrooms were filthy, the rooms were not clean hair and stains on the beds

2026-08-03 • via Nuitee
H
Huseyin • extended_group • us
7
2026-08-03 • via Nuitee
J
James • couple • us
3
2026-08-02 • via Nuitee
S
Shawn • couple • us
6
2026-07-24 • via Nuitee
S
sandra • solo_traveller • us
7
It was worthy of the cost of the room.
Pros:

No breakfast. No coffee maker in room.

2026-07-22 • via Nuitee
S
sandra • solo_traveller • us
7
I would stay again.
Pros:

No breakfast. No coffee maker in room either. Other than that it was okay.

Cons:

Read above.

2026-07-20 • via Nuitee
A
Andrea • family_with_children • us
2
Consider an alternative unless you need a place to lay your head for close to $100
Pros:

Right off the highway. Linen seemed clean. Manager quickly changed our room when we reported it smelled like smoke upon arriving.

Cons:

Clientele is questionable, arguably sketchy. Can tell they’ve tried to maintain the property but it’s pretty far gone. Many entry doors are ajar making it not feel safe.

2026-07-18 • via Nuitee
A
Alexandre • extended_group • ca
3
2026-07-17 • via Nuitee
M
Marc • couple • us
10
2026-07-16 • via Nuitee
S
Saadat • couple • us
1
I was thirsty the machine was not working then I have drive 10 minutes to get water
2026-07-15 • via Nuitee
S
Saadat • couple • us
1
2026-07-15 • via Nuitee
M
Maison • couple • us
1
2026-07-11 • via Nuitee
G
Gwen • solo_traveller • us
1
Worse stay ever
Pros:

Nothing

Cons:

Room smelled bad not enough towels

2026-07-09 • via Nuitee