Donoma Las Terrenas Beach Hotel & Spa, Autograph Collection

Hotels
•
Autograph Collection
Calle Francisco Alberto Caamano Deno, Playa Las Ballenas , Las Terrenas , do

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Facilities

Health or beauty spa nearby
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Outdoor furniture
See all facilities

Review Highlights

Pros:
Beautiful, modern facilities and design
Clean rooms and spacious bathrooms
Good beds and comfortable rooms
Excellent location and sea views / pool area
Attentive staff in some instances
Boutique, new property feel
Cons:
Reception/service problems: slow, confused, poorly trained
Poor or repetitive breakfast; cold coffee; limited restaurant menu
Value concerns: extra charges and overpriced F&B
Missing in-room basics (coffee, bottled water, napkins) and no beach rinse shower
Noise issues (roosters, traffic) and music by pool
Room-change/booking handling problems and delayed taxis/checkout logistics

Categories

Cleanliness
1
Multiple reviews explicitly state rooms and property are clean and modern ('limpio', 'modern saubere Zimmer', 'Excelente diseño').
Service
1
Mixed: some praise for attentive staff, but several strong complaints about reception confusion, slow/wrong responses, lack of training and poor handling of room changes/requests.
Location
1
Location and sea view repeatedly praised ('vista increíble', 'playa linda', 'excellent ubicación'), though a few notes about separation from the beach by a road and traffic/noise.
Room Quality
1
Rooms described as very nice, modern, spacious bathrooms and good beds; multiple positive mentions of design and comfort.
Amenities
1
Pool and facilities are highlighted positively, but reviewers note missing guest conveniences (no beach rinse shower, in-room items like coffee/water/napkins) and limited activities.
Value for Money
1
Several reviewers explicitly state it was not worth the money, cite unexpected extra charges and expensive/poor dining, indicating poor perceived value.
Food and Beverage
1
Frequent complaints about poor or limited breakfast (cold coffee, repetitive menu), expensive or limited restaurant offerings and inconsistent service, though one review praised restaurant selection.
Overall Experience
1
Overall polarized: many guests call the property beautiful and paradise-like, but operational issues (service failures, extra charges, noisy surroundings, poor F&B) produce a net negative overall impression for several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-01 11:22

Property Description

Luxurious Accommodation:
Indulge in well-appointed rooms with modern amenities including a TV, private bathroom, and cozy beddings. Relax in comfort and style during your stay at Donoma Las Terrenas Beach Hotel & Spa.

Gourmet Dining Experience:
Savor exquisite culinary creations at our on-site restaurant. Enjoy a blend of local and international flavors that will tantalize your taste buds. Treat yourself to a delightful dining experience with us.

Spectacular Beachfront Location:
Immerse yourself in the beauty of Las Terrenas with our prime location just steps away from Las Ballenas Beach. Unwind on the pristine shores or take a stroll along the coast for a truly memorable seaside escape.

To experience luxury, gourmet dining, and beachfront bliss, book your stay at Donoma Las Terrenas Beach Hotel & Spa, Autograph Collection now.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
O
Olanny • couple • do
8
2026-03-17 • via Nuitee
M
Mabel • couple • do
7
2026-03-15 • via Nuitee
A
Alberto • couple • co
8
Experiencia formidable
Pros:

El personal, las instalaciones muy bonitas moderno, la playa linda, muy buena atención

Cons:

No había café en la habitación ni la mesa de colocar la maleta

2026-03-06 • via Nuitee
G
Genesys • couple • do
10
Me encanto la habitación, playa y todo el personal muy atento y amable
Pros:

Las instalaciones muy Bella’s y comodas

Cons:

El restaurant muy poca comida, mala y cara

2026-03-03 • via Nuitee
D
Diaz • couple • us
9
2026-03-02 • via Nuitee
A
alix • couple • fr
10
2026-02-26 • via Nuitee
L
Lester • couple • do
10
Pros:

Trankilo. Buenas camas. Ambiente para descansar.

2026-02-26 • via Nuitee
W
Walter • couple • ch
9
Sehr schöne Anlage und moderne saubere Zimmer. Leider nicht direkt am Strand.
Pros:

Die gesamte Anlage war sehr gepflegt. Die Auswahl und das Essen im Restaurant war sehr gut.
Das Zimmer war sehr schön und das Badezimmer sehr geräumig.

Cons:

Auf dem Nachbargrundstück hatte es zwei Häne die bereits um 5:00 Uhr zu krähen begannen, ausschlafen war nicht möglich. Die Anlage war durch eine Strasse vom Strand getrennt und es hatte relativ viel Verkehr.

2026-02-25 • via Nuitee
M
Maitena • couple • fr
10
Idéal pour se reposer avec une vue incroyable au bord de la mer
Pros:

L’emplacement et le coin piscine

Cons:

Rien

2026-02-23 • via Nuitee
E
Efrain • extended_group • do
10
Pros:

Excelente diseño, limpio, muy buenas atenciones, excelente ubicación

2026-02-22 • via Nuitee
N
Nemanja • couple • rs
8
2026-02-14 • via Nuitee
E
EDUARDO • family_with_children • do
7
Pros:

Location, facilities.

Cons:

Did not worth the money.

2026-01-27 • via Nuitee
L
Lewis • couple • do
10
2026-01-27 • via Nuitee
M
Martin • couple • gb
4
The property has only been open two months. Hopefully, with time, the staff will be better trained.
Cons:

We changed rooms because the two junior suites we had were a long way from the pool area and just faced bushes. So no view at all. They then tried to charge an extra $7,000 for the change (even though the hotel was virtually empty) and it took almost two hours in Reception to sort it out.
There was music playing quite loud in the garden (12 hours per day) and different music next door by the pool, so it was impossible to sit out on the balcony. We had to ask them to turn one of them off every day. It was mindless 'muzak' (elevator music) as well!
The breakfast was very poor, the coffee cold and they charged extra for even the smallest things. Pool-side drinks service was almost non-existent.

2026-01-26 • via Nuitee
G
Gabriel Universy • couple • ec
10
Hermoso hotel un paraíso
Pros:

El mejor hotel boutique que e conocido en RD muy lindo y nuevo

2026-01-25 • via Nuitee
M
Michelle • couple • do
10
Extraordinaria !!!!
Pros:

Todo

Cons:

Falta poner agua en las habitaciones,
En recepción falta dar toda la información al huésped como
Horario del restaurante , hora de salida , etc.

2026-01-22 • via Nuitee
M
Mohammed • solo_traveller • gb
8
2026-01-20 • via Nuitee
A
Ania • extended_group • es
9
Pros:

Hospitality

Cons:

Ummm everything was good, just more activities.

2026-01-12 • via Nuitee
P
Paola A • family_with_children • co
6
Muy aceptable/regular
Pros:

Buena ubicación, bonitas las instalaciones.

Cons:

El personal de la recepción muy confundido con todo, muy demorados en atender el llamado por teléfono y por whatsapp. Nunca resolvieron el tema que se presentó desde el día del CHECKING, pese a mil requerimientos.

Los taxis para el check out DEMORADÍSIMOS pese a que se solicitó programarlos con mucha antelación.

La cena de año nuevo, desordenada, no sirvieron lo ofrecido como debería ser, y nunca indicaron q estaban sirviendo en cada paso. Si bien son nuevos, les falta mucho entrenamiento para lograr buena experiencia.

Nunca hubo roomservice disponible del restaurante. Tocaba ir a recoger el pedido.

No hay ducha entrando de la playa al hotel para lavar al menos la arena de los pies.

El desayuno estuvo bien, pero fue exactamente el MISMO durante toda la estadía, sin variación. Así mismo el menu del restaurante, muy limitado y considerando donde están ubicados deberían ofrecer mayor variedad de frutos del mar en su menú.

Debieron al menos hacer un desayuno diferente por AÑO NUEVO el 1 de Enero. Todos los dias era lo mismo.

Tuvimos una VILLA en la que había una cocina muy linda y equipada PERO en la que no había una sola servilleta, ni café, ni una botella de agua (cosas que ofrecen los más básicos hoteles).

2026-01-07 • via Nuitee
M
Michele • couple • fr
9
Nous avons passer un séjour de rêve. À refaire
Pros:

L'emplacement est top, déco super, piscine super, chambres et literie produits sdb top, services top restaurant top, manquerait peut-être un salon/bar/lobby couvert et protégé pour jours de pluie où jouer, lire, boire flâner.

Cons:

Le petit déjeuner n'est pas très fourni, rien n'est vraiment en libre service: pas de café de thé, d'eau, de jus, de céréales, fruits secs graines ou noix, yaourt, jambon cru ou cuit, œuf dur, crudités, fromage... etc...

2026-01-05 • via Nuitee