City Comfort Hotel Kuala Lumpur City Center (Bukit Bintang)

Hotels
7.3 (219 reviews)
No. 22 Lorong Thambi 2, Off Changkat Thambi Dollah , Kuala Lumpur , my

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Clean and cozy room
Friendly staff
Convenient location
Free nighttime porridge
Cons:
Dirty facilities
Air conditioning issues
Room quality problems

Categories

Cleanliness
6.2
There were complaints regarding cleanliness, mentioning dust and maintenance issues with the facilities.
Service
8.7
The staff were friendly and responsive, especially in managing room changes and requests.
Location
8.2
The location is convenient, just a short walk to TRX.
Room Quality
5.7
The room had issues with air conditioning and was uncomfortable due to heat.
Amenities
7.2
The hotel provided complimentary porridge, which was a nice touch, but some amenities need maintenance.
Value for Money
7.2
Considering the issues faced, the value for money may be perceived as lower.
Food and Beverage
7.7
The complimentary porridge at night was appreciated and contributed to a warm experience.
Overall Experience
7.5
The overall experience was satisfactory but was marred by room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:01

Property Description

Convenient Location
City Comfort Hotel Bukit Bintang is located near key attractions like Berjaya Times Square and Starhill Gallery, making it an ideal choice for travelers looking to explore the vibrant city of Kuala Lumpur.

Comfortable Accommodation
Guests can enjoy air-conditioned rooms with private bathrooms and shower facilities, ensuring a comfortable stay throughout their visit.

Convenient Amenities
With free WiFi, a 24-hour front desk, tour desk, and daily maid services, guests can expect a seamless and enjoyable experience during their stay.

Book your stay at City Comfort Hotel Bukit Bintang now to enjoy a hassle-free and memorable visit to Kuala Lumpur!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 219 reviews
Cleanliness: 6.2
Service: 8.7
Location: 8.2
Room Quality: 5.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 7.7
Overall Experience: 7.5
S
Shanny Lisuan solo_traveller us
8
2026-02-22 via Nuitee
R
RUO YAN couple my
10
2025-11-15 via Nuitee
D
Dion family_with_children au
10
Pros:

房间非常干净耐看,整体白白的设计让人感觉舒服温馨。前台是华人,服务非常友善贴心,沟通完全没有问题。最惊喜的是晚上还提供免费的粥,可以暖胃又很有人情味。地点也很方便,走路就可以到 TRX。整体入住体验非常满意,下次还会再来!The room is very clean and beautifully designed in white, giving a cozy and pleasant feeling. The front desk staff are Chinese and extremely friendly, making communication easy. The best surprise is the free porridge at night — so warm and thoughtful! The location is also excellent, just a short walk to TRX. Overall, a very satisfying stay, and I’d definitely come back again!

2025-10-09 via Nuitee
S
Shawnyong couple my
2
Clean your facilities
Pros:

The speed of staff responding to a problem.

Cons:

I stayed at room809, worst room ever,hair dryer problem,hair liquid is not filled, it's empty, aircond worst thing,after shopping late, hoping to have a good sleep back hotel, on the aircond but whole room hot like sauna In the middle of night 3 am. aircond is just normal air blowing not even cold,might as well I get a fan, I sweat whole body. After that I called reception,a guy immediately change room for me, good service.requested late check out on1 approved by night shift lady when I checked in, but the next day morning shift staff doesn't know about that,shut off all electric on 12. Having a hard time during night, and hoping sleep longer, but encounter this again. Quite angry.
Suggest maintain and check your aircond.Your coolant is low.
Full of dust, doesn't clean?

2025-10-06 via Nuitee
F
Ff solo_traveller my
10
2025-09-11 via Nuitee
G
Gan family_with_children my
8
2025-09-07 via Nuitee
L
Louis family_with_children my
10
2025-09-07 via Nuitee
M
Mohammed solo traveller sa
6
Pleasant
2025-06-27 via Nuitee
G
Gan solo traveller my
9
Superb
Pros:

Is good

Cons:

Very nice place

2025-06-03 via Nuitee
A
Azman solo traveller my
8
Very good
2025-04-20 via Nuitee
J
Jessica young couple my
6
Pleasant
2025-04-06 via Nuitee
G
Gan young couple my
9
Superb
2025-04-06 via Nuitee
W
Winie_dpooh solo traveller my
8
A nice stay
Pros:

Quiet area. Comfortable bed and pillows. Friendly and helpful. Good breakfast.

Cons:

Nothing

2025-03-05 via Nuitee
A
Adil review category business travellers my
1
Bad
Pros:

It was favourite three star before but now it's become very worse old scared to sleep.

Cons:

Not maintabed
Old tv
No channel
No fridge lights were keep on and off
Washroom was not clear only 1 rm brush with small tiny gum taste was worse or there was nothing on washroom. Very disappointed

2025-02-19 via Nuitee
M
Myra group us
10
It was pleasant
Pros:

It was a quick stay and was able to go out to tour the city.

Cons:

A fridge

2025-01-29 via Nuitee
S
Sharen family with young children my
4
Disappointing
2025-01-01 via Nuitee
D
Damian solo traveller sg
3
There are better hotels nearby with better ammentities.
Pros:

Location is good where it is situated near ICC pudu for your daily breakfast/brunch options. Grab can be booked easily as well. However there are no convenience stall near by (they did have a mini mart in the hotel but with very basic items (all is chargeable)

Cons:

Firstly the room was full of dust, from the point of the aircon remote, to the aircon itself. The tiles on the floor have gaps inbetween them, and it is filled with dust. No slippers and handwash was provided (only one bottle of half filled soap) hence I will need to purchase it on my own. During night there, there is no master switch for all the lights in the room by bedside, so you will need to manually switch off (two at the corners of the bed, one beside the TV, and one near the door) which makes it very inconvenient.

Chain for the door look was missing, and when i checked into the room, the windows are open (which evaluated that the room had just been cleaned). There are used tissues around the space which contribute to the overall dirtiness of the place. again signalling that the staff have not thoroughly clean the room

2024-12-29 via Nuitee
N
Nur family with young children my
7
Good
2024-12-25 via Nuitee
Z
Zainol review category business travellers my
1
Bad
2024-10-19 via Nuitee
F
Faiziah review category business travellers my
7
Worth money
Pros:

Cleanliness

Cons:

Smoke smell

2024-04-22 via Nuitee