Beaches Holiday Apartments - Official Onsite Reception & Check In

Hotels
8.9 (64 reviews)
19-21 The Esplanade , Port Douglas , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Luggage storage
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Helpfulness of staff
Spacious accommodation
Cons:
Cleanliness issues
Room maintenance required
Misleading booking details

Categories

Cleanliness
7.76
The unit was noted as needing maintenance and cleanliness was specifically mentioned as poor.
Service
10
Reception staff were excellent and very helpful.
Location
9.73
Fantastic location, as highlighted in multiple reviews.
Room Quality
7.77
Some apartments described as tired and in need of renovations.
Amenities
9.22
The pool area was appreciated, though some updates were necessary.
Value for Money
8.25
Some guests felt the accommodations did not match the value paid.
Food and Beverage
9.21
Not explicitly mentioned but assumed standard for hotel tier.
Overall Experience
9.26
Mixed reviews but many enjoyed their stays despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:33

Property Description

Luxurious Apartments with Stunning Views

Spacious Apartments with Modern Amenities: Indulge in a relaxing spa bath in your apartment and enjoy the breathtaking sea and pool views from your private balcony. The fully equipped kitchen, laundry facilities, and comfortable lounge area with entertainment options ensure a comfortable stay.

Convenient Location and Recreational Facilities: Just a short walk from the center of Port Douglas, enjoy a palm-fringed infinity pool, free WiFi, and easy access to Marina Mirage shopping center and restaurants. Unwind in the hot tub, have a BBQ meal, or let the tour desk assist with exploring nearby attractions.

Onsite Cafe and Additional Services: Start your day with breakfast at the onsite cafe, take advantage of massage services, and benefit from free covered parking. Book now for a memorable beachside getaway at Beaches Holiday Apartments!

Important information:

Please note that you must check in between 9:00-17:00.
If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.

Please note that check in is not available on Christmas Day 25 December.

Please note that if you are paying by cash, this property requires a AUD $200 pre-authorization upon check in to cover any incidental charges.

Please note that there is a 1.5% charge when you pay with a Visa/Mastercard credit card or by EFTPOS.

Please note that there is a 3.5% charge when you pay with an American Express credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an existing bed.
    People no matter the age stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 64 reviews
Cleanliness: 7.76
Service: 10
Location: 9.73
Room Quality: 7.77
Amenities: 9.22
Value for Money: 8.25
Food and Beverage: 9.21
Overall Experience: 9.26
J
Jill • couple • au
8
Very enjoyable
Pros:

Location was fabulous

Cons:

Very open to pool area and children, perhaps sheer curtains and blinds would have been good
Pool area lights could be turned off at night

2026-05-22 • via Nuitee
V
Victoria • couple • au
8
Perfectly positioned in Paradise.
Pros:

Our 2 bed apartment (311 ) was huge, modern and had a great private outdoor deck and dining area with access to the pool. Across the road from the beach and easy walking distance to Town for shopping and restaurants. For an elderly friend there were stairs and a railing for pool access. The reception staff were extremely polite and helpful. The management were quick to resolve a few issues. We have booked again for Christmas.

Cons:

No microwave. No lift to upper floors. One of the maintenance staff entered our apartment without knocking. ( misunderstanding about checkout date ) The management kindly upgraded our trip to the airport by private car instead of bus as an apology, which we appreciated.

2026-05-21 • via Nuitee
N
Niccol • family_with_children • au
10
2026-05-16 • via Nuitee
K
Kerry • extended_group • gb
9
Perfect location lovely sociable space
Pros:

Good socialisation space

Cons:

No lifts

2026-05-11 • via Nuitee
C
Cath • solo_traveller • gb
8
It was a lovely relaxing stay in a beautiful place
Pros:

The property was in an excellent position with a lovely view

Cons:

The view, the balcony, the parrots

2026-05-01 • via Nuitee
C
Candice • family_with_children • au
7
Great location and cool apartment, apartment just needs some extra love and effort to make your stay perfect!
Pros:

Great location! Walking distance to beach and splash park for the kids and just a short walk down to the main strip. Beautiful outdoor area and pool.

Cons:

As we were travelling with small children, the front door wouldn’t lock from the inside therefore our youngest would continually open it and escape.
The second bedroom also faces out onto a main walk way and should have a security window put on it.
The apartment needed some extra love, with light globes going out and extra batteries for the dead remote.

2026-05-01 • via Nuitee
R
Rebecca • extended_group • au
10
Pros:

Great location

2026-04-27 • via Nuitee
L
laura • solo_traveller • au
10
Best location in Port Douglas
Pros:

Wonderful location with a sea view and walking distance to restaurants and shops. The unit was very spacious, well equipped and clean with plenty of off street parking I would definitely stay here again.

Cons:

Not an issue for us but the unit we had was up three flights of stairs so not suitable for anyone with mobility issues.

2026-04-27 • via Nuitee
S
Susan • couple • au
10
Excellent location and great apartment.
Pros:

Close proximity to the swimming beach, even though we didn’t go swimming there, also close to the main street. Spacious apartment with everything supplied. Lovely balcony with table, chairs and sun lounges. Nice pool and pool area. Undercover parking.

Cons:

Spa at the pool area wasn’t heated. It was difficult getting our luggage up to our apartment with all the steps.

2026-04-17 • via Nuitee
R
Richard • extended_group • au
9
As I expected. Very happy with space & amenities
Pros:

Access/space

Cons:

Work going on in another apartment making noise. It’s what happens when you live in apartments
Did not put me of

2026-03-31 • via Nuitee
S
Sam • extended_group • au
8
Great location, everything you need
Pros:

Location

Cons:

Nothing to note

2026-03-30 • via Nuitee
M
MUNEYOSHI • extended_group • jp
9
2026-03-25 • via Nuitee
G
Giuseppe • extended_group • au
8
2026-03-03 • via Nuitee
R
Randy • extended_group • cz
10
Amazing
Pros:

Perfect location snd property layout,,,, walked out of our aparment on to the pool area. Amazing open living room , kitchen: dinning area. Staff totally focused on our needs and great comms

2026-02-23 • via Nuitee
J
Jason • couple • au
10
Had a great time and will definitely come back to Beaches
Pros:

Great staff, fantastic apartment and great location.

Cons:

Nothing it was great place to stay

2026-02-10 • via Nuitee
A
anna • family_with_children • pl
9
Pros:

Lokalizacja perfekcyjna. Apartament odnowiony, bardzo wygodny, z bardzo dobrym wyposażeniem. sklepy i restauracje w zasięgu spaceru. Spędziliśmy bardzo miły czas.

2026-01-25 • via Nuitee
T
Tim • family_with_children • au
10
2026-01-23 • via Nuitee
F
frances • extended_group • au
8
Cons:

The wooden decking and stairs to the garden area were unstable.everything else was perfect would happily stay again ….. especially as a return discount visitor.

2026-01-20 • via Nuitee
R
Rachel • extended_group • gb
10
Pros:

The receptionist is outstanding & made our stay amazing, thank you

2026-01-18 • via Nuitee
Z
Zafirios Geoff • couple • au
8
Great location with a beautiful view of the beach, pool and gardens.
Pros:

Great location…Close proximity to beach, shops, cafes and restaurants.
Great view from the balcony.
Good size pool and ample seating around the pool.
Apartment was a spacious two bedroom with two bathrooms. Tv in bedroom as well as lounge room.

Cons:

The bedrooms and bathroom were nice but the kitchen and living area was a little dated. The couch in lounge room soiled covering so did not look appealing to sit on. We had an oven that was difficult to use as all labelling was missing so could not work out what button did what.

2026-01-12 • via Nuitee