Beaches Holiday Apartments - Official Onsite Reception & Check In

Hotels
8.9 (58 reviews)
19-21 The Esplanade , Port Douglas , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Luggage storage
Tour desk
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Helpfulness of staff
Spacious accommodation
Cons:
Cleanliness issues
Room maintenance required
Misleading booking details

Categories

Cleanliness
7.76
The unit was noted as needing maintenance and cleanliness was specifically mentioned as poor.
Service
10
Reception staff were excellent and very helpful.
Location
9.73
Fantastic location, as highlighted in multiple reviews.
Room Quality
7.77
Some apartments described as tired and in need of renovations.
Amenities
9.22
The pool area was appreciated, though some updates were necessary.
Value for Money
8.25
Some guests felt the accommodations did not match the value paid.
Food and Beverage
9.21
Not explicitly mentioned but assumed standard for hotel tier.
Overall Experience
9.26
Mixed reviews but many enjoyed their stays despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:33

Property Description

Luxurious Apartments with Stunning Views

Spacious Apartments with Modern Amenities: Indulge in a relaxing spa bath in your apartment and enjoy the breathtaking sea and pool views from your private balcony. The fully equipped kitchen, laundry facilities, and comfortable lounge area with entertainment options ensure a comfortable stay.

Convenient Location and Recreational Facilities: Just a short walk from the center of Port Douglas, enjoy a palm-fringed infinity pool, free WiFi, and easy access to Marina Mirage shopping center and restaurants. Unwind in the hot tub, have a BBQ meal, or let the tour desk assist with exploring nearby attractions.

Onsite Cafe and Additional Services: Start your day with breakfast at the onsite cafe, take advantage of massage services, and benefit from free covered parking. Book now for a memorable beachside getaway at Beaches Holiday Apartments!

Important information:

Please note that you must check in between 9:00-17:00.
If you expect to arrive outside reception opening hours, please inform the property in advance, using the contact details found on the booking confirmation.

Please note that check in is not available on Christmas Day 25 December.

Please note that if you are paying by cash, this property requires a AUD $200 pre-authorization upon check in to cover any incidental charges.

Please note that there is a 1.5% charge when you pay with a Visa/Mastercard credit card or by EFTPOS.

Please note that there is a 3.5% charge when you pay with an American Express credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an existing bed.
    People no matter the age stay for AUD 45 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 58 reviews
Cleanliness: 7.76
Service: 10
Location: 9.73
Room Quality: 7.77
Amenities: 9.22
Value for Money: 8.25
Food and Beverage: 9.21
Overall Experience: 9.26
J
Jason • couple • au
10
Had a great time and will definitely come back to Beaches
Pros:

Great staff, fantastic apartment and great location.

Cons:

Nothing it was great place to stay

2026-02-10 • via Nuitee
A
anna • family_with_children • pl
9
Pros:

Lokalizacja perfekcyjna. Apartament odnowiony, bardzo wygodny, z bardzo dobrym wyposażeniem. sklepy i restauracje w zasięgu spaceru. Spędziliśmy bardzo miły czas.

2026-01-25 • via Nuitee
T
Tim • family_with_children • au
10
2026-01-23 • via Nuitee
F
frances • extended_group • au
8
Cons:

The wooden decking and stairs to the garden area were unstable.everything else was perfect would happily stay again ….. especially as a return discount visitor.

2026-01-20 • via Nuitee
R
Rachel • extended_group • gb
10
Pros:

The receptionist is outstanding & made our stay amazing, thank you

2026-01-18 • via Nuitee
Z
Zafirios Geoff • couple • au
8
Great location with a beautiful view of the beach, pool and gardens.
Pros:

Great location…Close proximity to beach, shops, cafes and restaurants.
Great view from the balcony.
Good size pool and ample seating around the pool.
Apartment was a spacious two bedroom with two bathrooms. Tv in bedroom as well as lounge room.

Cons:

The bedrooms and bathroom were nice but the kitchen and living area was a little dated. The couch in lounge room soiled covering so did not look appealing to sit on. We had an oven that was difficult to use as all labelling was missing so could not work out what button did what.

2026-01-12 • via Nuitee
S
Sandeep • extended_group • gb
9
2026-01-09 • via Nuitee
B
Bruce • couple • au
9
2026-01-09 • via Nuitee
J
JAMIE • solo_traveller • au
10
2026-01-05 • via Nuitee
J
Jessica • family_with_children • au
2
Extremely disappointing!
Pros:

The location of the unit was fantastic and that is where the positives about this unit end.

Cons:

This unit is in desperate need of maintenance. The ensuite was boarded up and unable to be used, the front garden and entry to the pool was scattered with building material and the front porch was severely damaged with rotten steps. No warning was provided as to the unsafe condition of these areas. The general condition of the unit was poor including the cleanliness. The booking was misleading as we believed we were getting 4 star accomodation, this was absolutely not the case. Reception was closed for the weekend so I was unable to raise these concerns during our stay however on check out we were told this was the only non renovated unit in the complex. I have since reached out directly to the accomodation to raise my list of concerns with no response received. Would NOT recommend this accommodation to anyone I know.

2026-01-03 • via Nuitee
A
Alan • couple • hk
9
Great location and extremely helpful team to look after you.
Pros:

Great location and very spacious accommodation. Reception staff (especially Fiona) were excellent in sorting out our every need.

Cons:

Nothing to dislike.

2025-12-11 • via Nuitee
J
Jacquie • family_with_children • au
10
Relaxing
Pros:

Location

2025-11-04 • via Nuitee
F
Felix • family_with_children • de
9
2025-10-24 • via Nuitee
D
Dianne • couple • au
10
2025-10-17 • via Nuitee
F
Ford • extended_group • au
6
Pros:

Location

Cons:

Cleanness

2025-10-11 • via Nuitee
N
Naomi • extended_group • au
10
Fantastic, will be back
Pros:

Great location

Cons:

Nothing

2025-10-07 • via Nuitee
B
beckstercainrs • family_with_children • au
10
an amazing and large apartment right across from the beach
Pros:

Location is amazing - right across from the beach, near the surf club for lunch, great and clean pool area, really lovely and HUGE apartment

Cons:

nothing - it had everything we wanted

2025-09-07 • via Nuitee
B
b • extended_group • au
10
2025-08-26 • via Nuitee
A
Annette • couple • au
9
We had a lovely stay at Beaches. Great location & very comfortable apartment
Pros:

Great location. Opposite the beach with a lovely view over the pool to the ocean. Only a few minutes walk away from shops & restaurants.

Cons:

Our apartment was a bit ‘tired’ with laminate cracking & lifting in a few places, kitchen was functional but needed a revamp. Not expected for the rent we’re paying.

2025-08-09 • via Nuitee
J
john • family_with_children • us
10
Pros:

Great condo for a family vacation. The pool was great.

2025-08-08 • via Nuitee