Hotel Casa de las Flores

Hotels
Kavia Hotels
8.9 (1281 reviews)
Avenida 20 Norte, Entre Calles 4 y 6 , Playa del Carmen , mx

Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Tour desk
Chapel/shrine
Shuttle service (additional charge)
Public Bath
See all facilities

Review Highlights

Pros:
Beautiful property
Friendly staff
Great location
Cons:
Cleanliness issues
Water pressure problems

Categories

Cleanliness
8.46
Some reviews mentioned cleanliness issues and humidity in rooms.
Service
9.23
Consistently praised for friendly and attentive service.
Location
9.27
Conveniently located near the beach and local attractions.
Room Quality
8.72
Rooms are comfortable but some reported issues with size and amenities.
Amenities
8.95
Good facilities like the pool and garden but some minor issues reported.
Value for Money
8.71
Value is considered good relative to location and service.
Food and Beverage
8.76
Breakfast is good but not conveniently located on-site.
Overall Experience
9.13
Reviewers enjoyed their stay overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:04

Property Description

Tropical Oasis near Playa del Carmen Beach

Outdoor Pool and Lush Gardens: Enjoy a refreshing dip in our small outdoor pool, nestled among terraces and tropical gardens, just steps away from Playa del Carmen Beach.

Cozy and Well-Equipped Rooms: Retreat to your air-conditioned room, tastefully decorated in warm hues, featuring cable TV, a ceiling fan, and a safe for your convenience. Pamper yourself in the private bathroom equipped with a hairdryer.

Concierge Services and Convenient Location: Let our concierge assist you in arranging airport transfers and exploring the Riviera Maya region. With a prime location in central Playa del Carmen, you're just a short stroll away from a variety of shops, restaurants, and bars.

Book now to experience the perfect blend of relaxation and adventure at Hotel Casa de las Flores!

Important information:

When booking 3 rooms or more, as well as for more than 3 nights, different policies and additional supplements may apply.

Please note that for rates with breakfast included, breakfast is only offered for adults. Breakfast for minors will be at an extra cost.
Breakfast service from 7:30 to 12:00.

In case of invoice it is necessary to present your updated tax statement.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 1281 reviews
Cleanliness: 8.46
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.95
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 9.13
P
Paula family_with_children pl
9
Pros:

Piękny meksykański hotel.
Cudowny zadbany ogród 💚
Przepyszne śniadania 🥰
Personel bardzo miły i pomocny.

Cons:

Łazienka wymaga odnowienia
Kuchnia -tylko zlew i lodówka

2026-04-18 via Nuitee
L
luigi couple it
8
Cantralissima
Pros:

Posizione centralissima e comoda, la colazione non viene servita, ci siamo appoggiati ad un bar nei pressi dove abbiamo fatto un ottima colazione. La struttura è carina e molto caratteristica, la stanza è ampia e arredata in maniera minimale.

Cons:

Colazione non disponibile, sulla parte posteriore affaccia su di un cantiere, quindi di giorno fin da subito rumore, bagno minimal

2026-04-15 via Nuitee
D
Danelle couple nz
8
2026-04-14 via Nuitee
A
Alma couple mx
8
Accesible en costos y muy comodo y centrico.
Pros:

La ubicación excelente, y el costo muy accesible, el lugar muy limpio y una temática linda muy mexicana tropical colorida, la pisicina super limpia, el cuarto comodo y limpio.

Cons:

Que no había donde poner la ropa mojada para que se secara, no tiene como tal una ventanita para que entre aire jeje. Lo demás excelente comodo y barato.

2026-04-13 via Nuitee
G
Gildardo couple co
8
Muy bien ubicado y personal amable, si no te gustan los gatos no te quedes
Pros:

Su ubicación y amabilidad del personal

Cons:

Huele demasiado a gato, no es bueno para un hospedaje

2026-04-11 via Nuitee
S
Stephane couple fr
8
Pros:

Petit hôtel très sympa.. bien placé.

Cons:

Le petit déjeuner qui se trouve dans un bar à 100m de l hôtel et qui ne propose pas grand chose …

2026-04-11 via Nuitee
V
Valentina extended_group it
7
2026-04-09 via Nuitee
A
Audrey family_with_children fr
9
2026-04-08 via Nuitee
L
Lorena family_with_children mx
10
Buena opción céntrica
Pros:

Los empleados fueron todos amables. La ubicación muy céntrica y fácil de caminar hacia el centro de Playa. La decoración y temática mexicana muy bonita y moderna también con naturaleza, acorde al concepto.

2026-04-07 via Nuitee
T
Thomas family_with_children fr
8
Great one night hotel at Playa del Carmen
Pros:

Great swimming pool, nice facilities.

Very well located near the beach.

Friendly staff.

2026-04-07 via Nuitee
E
EVELYNE couple fr
9
2026-04-07 via Nuitee
C
Catherine family_with_children ie
7
Pros:

Staff were very helpful

Cons:

Hotel rooms need to be updated

2026-04-06 via Nuitee
D
Detlev family_with_children de
8
Gute Alternative zu den riesigen Touristenhotelanlagen am Strand
Pros:

Schön, gepflegt, gute Lage, Parkplatz, Balkon

Cons:

Playa del Carmen hat uns gar nicht gefallen.

2026-04-03 via Nuitee
M
Marsolais family_with_children ca
10
Un merveilleux séjour
Pros:

Nous avons eu d’extraordinaires conseils de la part de la personne à l’accueil. Il était à l’écoute et professionnel. La chambre était spacieuse et propre

2026-04-01 via Nuitee
P
Paula couple nl
8
Heel authentiek en gezellig!
Pros:

De sfeer is erg leuk mooie kleuren lekker zwembadje alleen maar 4 ligstoelen. Het personeel is aardig en behulpzaam. De bedden en kussens zijn goed, het was ‘‘s nachts wel licht in de kamer door een lamp op de bouwplaats ernaast waar we overigens geen last van hadden. Naastgelegen club hadden we 1 avond last van en de andere avond niet. Een paar oordoppen doet wonderen. Ik zou er toch nog eens heen gaan want de ligging is goed vlak bij 5th avenue en het strand net buiten de drukte.

2026-03-28 via Nuitee
S
Susi couple es
6
Mejorable
Pros:

Ubicación y tamaño de la habitación

Cons:

Personal de la recepción (un señor) poco agradable y muy escaso en sus explicaciones relacionadas con temas del funcionamiento del hotel y sobre recomendaciones de actividades o lugares para visitar la ciudad

2026-03-27 via Nuitee
C
Charles family_with_children fr
6
Pros:

Proximité centre ville et frigo disponible

Cons:

Pas de parking assez grand et problème de chasse d'eau

2026-03-27 via Nuitee
A
Antonny Guerra family_with_children pa
9
Beautiful hotel with great location
Pros:

The hotel and the rooms were very pretty and cosy. I would like to stay here again if we go back to PDC.

2026-03-27 via Nuitee
M
Marleen extended_group be
8
2026-03-26 via Nuitee
K
Khadija couple fr
10
TOP ALLER Y !!
Pros:

L’accès , la propreté et gentillesse du personnel

Cons:

Rien tout étais bien

2026-03-26 via Nuitee