Devi Enterprises - Hotel Khems

Hotels
8.7 (3 reviews)
Shoreham Palace Road, Off Ettiness Road , Ooty , in

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Family rooms
Non-smoking throughout
Free wired internet
Offsite parking discounted rates available
Internet access
Covered parking
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Review Highlights

Pros:
Great location
Comfortable beds
Spacious rooms
Friendly staff
Cons:
Maintenance issues
Slow service response
Limited amenities

Categories

Cleanliness
5
Mixed reviews on cleanliness. Some guests mentioned issues with maintenance while others found the rooms clean.
Service
7.3
Service was generally appreciated, although there were mentions of slow response times.
Location
8.8
Guests loved the location of the hotel, finding it convenient and close to key landmarks.
Room Quality
8.3
Rooms were spacious and comfortable, with some minor maintenance issues reported.
Amenities
7
Mixed feedback on amenities with some guests praising the gym and pool while others noted the lack of spa services.
Value for Money
6.9
Guests had mixed opinions on the value for money, with some feeling the price was high for the services offered.
Food and Beverage
5.7
Guests had varied reviews on the food and beverage services, with some appreciating the breakfast and restaurant while others desired more variety.
Overall Experience
7.7
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-01 14:07

Property Description

Convenient Location
Comfortable Accommodation
Delicious Dining Options

Book your stay at Devi Enterprises - Hotel Khems now for an unforgettable experience in Ooty!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 3 reviews
Cleanliness: 5
Service: 7.3
Location: 8.8
Room Quality: 8.3
Amenities: 7
Value for Money: 6.9
Food and Beverage: 5.7
Overall Experience: 7.7
A
Alice • review category business travellers • in
8
Very disappointing because you did not keep up your words.
Pros:

I like the location and the facility. No breakfast was given which is soooo bad especially you said breakfast is included.

Cons:

When I booked I got the offer for a complementary breakfast. But when I stayed there, they did not give breakfast. They said, they are not giving breakfast. So I checked the website and I could see the breakfast offer. So that was cheating. You should not have given false information.

2025-05-21 • via Nuitee
B
Barth • solo traveller • fr
8
Journey in Ooty
Pros:

I liked staying there, it felt like home. Because there were rooms available, the staff has upgraded my booking for a deluxe room and that was awesome. The bed was comfortable, the room is big, and the view on Ooty is superb. Wifi was excellent, it was important for me in this trip. Additionally, having hot water for shower was a pleasure for me! Location is good.

Cons:

That's detail...the kettle was not working, and maybe overall maintenance (refreshing needed in the room)

2025-03-12 • via Nuitee
R
Ranjit • review category business travellers • ca
10
Exceptional
Pros:

Friendly staff. little couch, able to do some work.

2024-09-02 • via Nuitee